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Unaccompanied Minor Madness (Or, The Expensive Lesson)

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Unaccompanied Minor Madness (Or, The Expensive Lesson)

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Old May 27, 2014, 6:39 pm
  #61  
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Originally Posted by WineCountryUA
Maybe to try a different spin on this, accepting that checking at the beginning of a journey is best for the airline and prevents may downstream issues, could not -- in this type of case -- for there to be away -- on an exception basis -- for the child to have travel to the meeting point (ORD) and then continued on with parent and passport?

Earlier I think there was a suggestion of only issuing a BP for the ANC-ORD leg and not issuing additionally BP. Hence requiring further BPs to be issued only after passports / travel documents where are properly presented.

Why could not this alternative been allowed on an exception?

Is this the case of a rigid inflexible system?
Is this a case of lack of employee empowerment?
Is this a case of lack of employee / company interested in customer service?
Os this the partial release of BPs just not possible (IME I believe it is but ..)
I will take #4 Art (for those old enough to remember Art Flemming) for $500

I think an employee will have to help out here, my guess is the computer wont allow anything once its programed that a PP must be shown. Sort of like when I cant do OLCI since they want my PP either swiped or looked at, even thou I had flown to SGN with UA 2 months prior and its the same PP. No one anywhere was even able to simply check me in and all they said was the computer wants it this way and it cant be done.

Now if it could be checked and swiped elsewhere (ORD or DC) I have no idea, but I could see where if the computer wants it @ ANC then ANC it must be and w/o swiping it there the kid is going no where fast
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Old May 27, 2014, 6:41 pm
  #62  
 
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Originally Posted by DiscHandler
So, in your attempt to prove that United doesn't tell folks that they need a passport on the domestic leg of an international itinerary, you assume the "reasonableness standard" is that the "average" person will disregard common sense and not travel with their secure documents on certain segments? Wow....
You're putting words in my mouth. Or my post. One of the two

I didn't write that at all. What I wrote was the following:

I would argue that it is quite reasonable for the *average* person to think that they'd only need a passport when boarding a flight that's leaving the country. And nothing in my search has said otherwise.
That is quite relevant, imho, to the OP's issue, where he had his son's passport in hand for the international flight segment and thought that would be OK. As far as the unaccompanied minor issues...I admit I have no clue about those and can't speak to them.

Honestly, I thought the same thing myself (regarding the passport) as the OP. Last year I moved out to LA from Chicago to be with my girlfriend. Left most of my stuff in Chicago, including (stupidly) my passport. I booked a flight to Amsterdam passing through Chicago with enough of a layover for me to get from ORD to home and back to pick up my passport. Didn't dawn on me it would be a problem. Long story short, had to split the two segments so I could do an upgrade ORD->AMS with miles -- so I didn't end up running into a problem. But if that hadn't happened I probably would have been screwed...

Last edited by johnmont; May 27, 2014 at 6:46 pm
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Old May 27, 2014, 6:44 pm
  #63  
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Originally Posted by craz
In regards to the UM you ran into, was that their 1st flight or was it a connection they were doing? a very big difference. Ive read on most every Carriers forum how a UM was sent off and no body was at the gate to meet them to usher them to their connecting flight.

My pt remains, Im not so sure a UM can do what you have proposed, if in fact they must check-in before going thru security. Im not so sure if security would let them thru alone either , better said is that TSA shouldnt allow a person that looks to be a UM thru alone. BTW if they can get thru TSA alone what ID can they show besides a PP? I just dont see TSA letting a kid w/o any pic ID thru with only a BP in hand, can it happen yep if everyone isnt doing their job, chances of it Id say very slim. It can happen in those States that issue DLs to say 14+s but w/o looking at post #1 isnt this kid 8?I just dont see how it can be pulled off
Within the last year, a nine-year old boy took the light rail line (without paying) to the airport from somewhere in Minneapolis and went through TSA security at MSP without any documents and without a boarding pass. He then boarded a flight and flew to LAS without a ticket or boarding pass. The FAs noticed it and reported the situation. Apparently he just followed large families (and blended in with them, so that it looked like he was one of their kids) through security and again when boarding. There was a thread on this in the DL forum at the time and it was a big story on the local news for days and again when the kid was returned and went through a custody hearing that resulted in him being removed from the parents' home.
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Old May 27, 2014, 6:45 pm
  #64  
 
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I get tired of the piling on United thing too, but in fairness, where does one find the passport rules you're referencing? Yes, one can call...but that's also a roll of the dice regarding correct information imho...

As far as the minor traveling issues...being without child, I'm not familiar at all with those...

Originally Posted by LilAbner
"Yabba Dabba DOO"! You win that bet!!! ^

That's what has been stated over and over, but a few want to still have the kid check-in online, not check bags, not have a parental permission slip in hand, and not be required, like every other passenger leaving the U.S. (yes, even to connections) to show a valid passport at the first airport that they check-in at!

It's called, United is ALWAYS WRONG", no matter what, and btw who needs stinkin' rules, when we have experts right here in River City!
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Old May 27, 2014, 6:54 pm
  #65  
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Originally Posted by MSPeconomist
Within the last year, a nine-year old boy took the light rail line (without paying) to the airport from somewhere in Minneapolis and went through TSA security at MSP without any documents and without a boarding pass. He then boarded a flight and flew to LAS without a ticket or boarding pass. The FAs noticed it and reported the situation. Apparently he just followed large families (and blended in with them, so that it looked like he was one of their kids) through security and again when boarding. There was a thread on this in the DL forum at the time and it was a big story on the local news for days and again when the kid was returned and went through a custody hearing that resulted in him being removed from the parents' home.
yes I didnt say it wasnt possible to happen , but that the chances of it happeneing is not that great. Can you please list links to the other 100s or 1000s of such cases

Theres a person who won 2 Mega Lottos 1 after the other, yet the chances for winning just 1 is so small. Havent been to ANC in yrs last time there there wasnt any light rail. How in todays world can a person hand over a BP and end up on the wrong flight, yes it happens, not too often. How do folks still walk onto tarmacs or end up in a Restricted area that should have been locked and not assessable, usually someone wasnt doing their job!

So Id say the % that a 8 yr old alone with BP in hand can get thru and onto a plane is very slim, no not impossible just extremely slim , so much that it really shouldnt be brought into the discussion. Sort of like saying well if the 400 lb person started working out on a reg basis they could run the mile in under 4 mins even thou they are 65. Its possible but more likely not
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Old May 27, 2014, 7:23 pm
  #66  
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Originally Posted by BillScann
I'm out 50.5K miles, $120, a trip in vain, and a day in DC with my son. What do people recommend? How do I go about getting compensated?
The UM issue is a non-issue.

The DB issue is arguable. But based on the modern interpretation of air travel security, you have checkmated by UA. At the least - I don't understand why you had your son's passport instead of your wife.

To me - it is an expensive lesson.

Originally Posted by zrs70
So.... They had a friend retrieve them. The friend brought them to the ORD RCC. The RCC put them on the next flight to BOS. The BOS RCC then held them for my grandparents.
That world has been changed since 9/11.
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Old May 27, 2014, 7:27 pm
  #67  
 
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Not trying to get any flames here, but does an UM have to show picture ID (maybe a PP since no drivers license) to get through TSA or is the airline rep's (or parent's) word good enough? Isn't there a requirement that both parents have to sign a letter allowing overseas travel, even if one parent is present? It seems that even a child should keep (carry) their PP for overseas travel (my granddaughters - now 10 and 12, but 7 and 9 on earlier trip - carry their PPs when they come to visit even when with their parents).
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Old May 27, 2014, 7:29 pm
  #68  
 
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Originally Posted by MSPeconomist
Within the last year, a nine-year old boy took the light rail line (without paying) to the airport from somewhere in Minneapolis and went through TSA security at MSP without any documents and without a boarding pass. He then boarded a flight and flew to LAS without a ticket or boarding pass. The FAs noticed it and reported the situation. Apparently he just followed large families (and blended in with them, so that it looked like he was one of their kids) through security and again when boarding. There was a thread on this in the DL forum at the time and it was a big story on the local news for days and again when the kid was returned and went through a custody hearing that resulted in him being removed from the parents' home.
All this proves is that TSA didn't do it's job and the Gate agent let a passenger on without a boarding pass.
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Old May 27, 2014, 7:52 pm
  #69  
 
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Originally Posted by KenInEscazu
I have never quite understood why my passport is required at the original departure point when connecting to an international leg. UA always, always, always verifies the passport before boarding that final leg to the international destination, so what does it matter where I have my passport until I am ready to board that final leg?

This is a case of UA having become too rigid in their rules. While I understand the general policy, the explanation made perfect sense, and they could have given you/him the benefit of the doubt at departure, knowing full well that there is no way in the world he would end up going to London without his passport.

If an airline doesn't trust an agent enough to be discerning in cases such as this, they should just fire them (or move them to some other position if union agreements don't allow it). They should certainly not make the entire journey miserable for every passenger involved. Common sense.
My first paragraph here has already been explained and acknowledged, so that's now a moot point. I get it now.

This is one of those rare occasions where I am going to reverse my position and side with UA. While I'm still very sympathetic to the OP and his situation, the potential problems have been explained in great detail here, and they are simply too many and too costly for UA to do anything other than stick to their rules.

I do hope they will find a way to at least refund the lost miles when the story is explained, as it seems apparent that the OP simply didn't think of this detail, as it is not something he and his son do on a regular basis.

When I say something negative about UA, I'm accused of always blaming them for everything. When I say something supportive of UA, I'm accused of being a UA apologist. I don't really care anymore. Sharing my thoughts, experiences and opinions here is something I enjoy, and participating here has definitely thickened my skin.
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Old May 27, 2014, 7:58 pm
  #70  
 
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Originally Posted by Often1
From the UA website in clear & concise English. Provisions such as this are "notice" provisions. In other words, rather than tying oneself into a knot and reading through what would be hundreds of pages of different permutations, they put the customer on notice that there is a generalized requirement and that the customer will need to confirm the specifics of what is required for the specific journey at hand.

U.S. law requires all customers, regardless of citizenship, age or destination, to hold a secure document to depart the United States by air (one-way or roundtrip itinerary). A secure document is a passport, U.S. permanent resident card, Refugee or Stateless travel document, Re-Entry Permit, NEXUS card, U.S Merchant Mariner Card, military ID or emergency travel document issued by an embassy or consulate.
Yes, it is clear and concise English. And the last time I checked, flying between ANC and ORD does not involve departing the United States. (Unless you believe that overflying Canada counts..... which it doesn't.)

I don't see how this language requires that the passport be checked in ANC vs. ORD.

Last edited by hobo13; May 27, 2014 at 8:09 pm
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Old May 27, 2014, 8:09 pm
  #71  
 
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Originally Posted by craz
yes I didnt say it wasnt possible to happen , but that the chances of it happeneing is not that great. Can you please list links to the other 100s or 1000s of such cases

Theres a person who won 2 Mega Lottos 1 after the other, yet the chances for winning just 1 is so small. Havent been to ANC in yrs last time there there wasnt any light rail. How in todays world can a person hand over a BP and end up on the wrong flight, yes it happens, not too often. How do folks still walk onto tarmacs or end up in a Restricted area that should have been locked and not assessable, usually someone wasnt doing their job!

So Id say the % that a 8 yr old alone with BP in hand can get thru and onto a plane is very slim, no not impossible just extremely slim , so much that it really shouldnt be brought into the discussion. Sort of like saying well if the 400 lb person started working out on a reg basis they could run the mile in under 4 mins even thou they are 65. Its possible but more likely not
It seems like the core of your arguments rely on how unlikely everything is. First, you say it's unlikely he needed to check bags. Then you say it's unlikely that he could get through security.

But by arguing that it is UNLIKELY, not IMPOSSIBLE, you are indirectly acknowledging that it could happen. It is possible. Thank you.

For example -- most laypeople would say that it is impossible to get to escort your friend to the gate these days if you're not flying that day. But just about everyone on this forum knows it's trivial to create the proper document (a boarding pass) that will get you through security. Just buy a refundable ticket, go through security, refund it. Done. But the vast majority of the population would never think of that. They would say it's impossible. It's not.

My point is that what is very unlikely to you can be pretty straightforward for others. I have built my career around doing what nobody else thinks is possible. It's called thinking creatively and outside the box. Had it been my son who was in ANC and (for whatever silly reason), I had his passport in DC.... I promise you, I would have figured out a way to get him where he needed to be.

For the record, I'm not blaming UA, though I think they could have done a better job here. And But I'm also not blaming the OP for being upset about it.

Edit -- forgot the NOT.

Last edited by hobo13; May 27, 2014 at 9:23 pm
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Old May 27, 2014, 8:55 pm
  #72  
 
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Originally Posted by hobo13
But beyond that (and possibly the declaration of being a UM), it's not a 'might slip through' -- it's a 'he would be fine'.
Disagree. He would have been fine, IF HE WERE AN ADULT.

Unaccompanied minors can't just show up and waltz through security and onto the plane, bag check or no bag check. He's going to have to check in at the gate, and when he does that the agents are going to want to see the passport because he's on an international itinerary.


OP erred in not having the passport with the child, end of story.
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Old May 27, 2014, 9:19 pm
  #73  
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Originally Posted by hobo13
It seems like the core of your arguments rely on how unlikely everything is. First, you say it's unlikely he needed to check bags. Then you say it's unlikely that he could get through security.

But by arguing that it is UNLIKELY, not IMPOSSIBLE, you are indirectly acknowledging that it could happen. It is possible. Thank you.

For example -- most laypeople would say that it is impossible to get to escort your friend to the gate these days if you're not flying that day. But just about everyone on this forum knows it's trivial to create the proper document (a boarding pass) that will get you through security. Just buy a refundable ticket, go through security, refund it. Done. But the vast majority of the population would never think of that. They would say it's impossible. It's not.

My point is that what is very unlikely to you can be pretty straightforward for others. I have built my career around doing what nobody else thinks is possible. It's called thinking creatively and outside the box. Had it been my son who was in ANC and (for whatever silly reason), I had his passport in DC.... I promise you, I would have figured out a way to get him where he needed to be.

For the record, I'm blaming UA, though I think they could have done a better job here. And But I'm also not blaming the OP for being upset about it.
I hear ya, part of the problem is like you have said how is a lay person suppose to know what they can and cant do or expect. I think UA when dealing with UMs should have a box of T&Cs (maybe they do) that has to be read and checked off. But Im sure something will pop up that wasnt mentioned and another thread would be started.. dont know if the OP will ever be back, but if they do return Id like to ask OP did you ever ask UA if its OK to do what you wanted to do and did some rep say No sweat? or did you simply decide on your own that it shouldnt be a problem?

As is always the case when it comes to things such as a Visa , the responsibility is on the passenger to know what they need and can and can not do

OT a case that I read about by chance.We're flying into TLL and a couple of days later taking a train (or bus as a backup) to LED. while googling around and reading some blogs and sites I learnt something there was a warning by folks saying if you plan to travel by train from Poland or West from there be fore Warned you will be going thru Belarus and will need to have gotten a Visa before setting out. I had no idea I thought if you arent getting off why get a Visa(we arent going thru Belarus and never had any plans to).

My pt is if we were going to then we would have ran into problems and been asked to get off , procure a visa and then continue on.That probaly would have messed up the Russian Visa since its Entry and Exit dates cant be changed at will and maybe caused us to overnight at our expense , have to buy new train tkts and if we couldnt get a visa for Belarus find a way to an airport to fly to LED. Im not sure the trains site has *s all over telling everyone this.Yet wed be SOL, since it would be our responsibility to have known this. I guess folks who train know this, I think if youre on a cruise and dont have a Visa then you must remain on board, so why not with a train? but them Belarus's rules and maybe other Countrys as well. Pt is the same its up to the traveller to know what they can and cant do
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Old May 27, 2014, 9:41 pm
  #74  
 
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Originally Posted by craz
OT a case that I read about by chance.We're flying into TLL and a couple of days later taking a train (or bus as a backup) to LED. while googling around and reading some blogs and sites I learnt something there was a warning by folks saying if you plan to travel by train from Poland or West from there be fore Warned you will be going thru Belarus and will need to have gotten a Visa before setting out. I had no idea I thought if you arent getting off why get a Visa(we arent going thru Belarus and never had any plans to).

My pt is if we were going to then we would have ran into problems and been asked to get off , procure a visa and then continue on.That probaly would have messed up the Russian Visa since its Entry and Exit dates cant be changed at will and maybe caused us to overnight at our expense , have to buy new train tkts and if we couldnt get a visa for Belarus find a way to an airport to fly to LED. Im not sure the trains site has *s all over telling everyone this.Yet wed be SOL, since it would be our responsibility to have known this. I guess folks who train know this, I think if youre on a cruise and dont have a Visa then you must remain on board, so why not with a train? but them Belarus's rules and maybe other Countrys as well. Pt is the same its up to the traveller to know what they can and cant do
Reminds me of a situation in which I once found myself. I live in Costa Rica and travel frequently to Colombia. After having made several trips to Bogotá without a glitch, I arrived at BOG for my return trip one afternoon, and the CM TA asked to see my Yellow Fever Vaccination Card. "Huh? I've never needed this before."

"It's a new law. You now must have it to enter Costa Rica when traveling from Colombia." Great. "Is there a doctor's office nearby where I can go get one real quick?" He proceeds to tell me that the innoculation period is TEN DAYS! I didn't have ten days. "So what can I do?" He suggests that I talk to the guy selling the stretch wrap for checked bags.

That guy ends up selling me a vaccination card for $150 US, I go back to the counter, get my boarding pass, and away I go. Shocking, really, as Colombia is a really organized, lawful country, IME, but it worked. I ended up losing it earlier this year (it was good for 10 years) and I got a real vaccination for under $10 US in Costa Rica before departure for one of this year's trips.
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Old May 27, 2014, 9:46 pm
  #75  
 
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Smile

Originally Posted by raehl311
Disagree. He would have been fine, IF HE WERE AN ADULT.

Unaccompanied minors can't just show up and waltz through security and onto the plane, bag check or no bag check. He's going to have to check in at the gate, and when he does that the agents are going to want to see the passport because he's on an international itinerary.


OP erred in not having the passport with the child, end of story.
After 5 pages of replies, you nailed it. Thank you. So Daddy made him cry, not United.
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