Aug 2, 2015, 11:17 am
Last edit by: WineCountryUA
On itins booked via United that include partner flights, the PNR/record locator for "some" partners may be found in the UA online itin
Note that on carriers which use Amadeus, the PNR will be the same across all Amadeus carriers. So, for example, on an itinerary with TG and OZ/SQ, if you get the PNR from TG, it will be the same for the OZ/SQ segment (and you can typically pick seats for all flights on the TG website).
If the PNR does not appear, call UA or call the partner with the ticket number, date and flight and you should be able to get it verbally.
04 FEB 2018 - This worked for Singapore Air (SQ): if you cannot locate the SQ PNR via the web, go to the reservation on the United app, and then click Additional information, I was able to find mine there.
Starting last half of 2017, the UA PNR will work on some partner airlines -- LH group (LH, LX, OS, ...), NH/ANA, ....
out of date
Partners PNR/record locator not available:
TG
OZ
OS
BR
SQ
ZH (shows as an "Air China" PNR but is invalid on both CA and ZH websites)
???
In 2019, AC, ....
Note that on carriers which use Amadeus, the PNR will be the same across all Amadeus carriers. So, for example, on an itinerary with TG and OZ/SQ, if you get the PNR from TG, it will be the same for the OZ/SQ segment (and you can typically pick seats for all flights on the TG website).
If the PNR does not appear, call UA or call the partner with the ticket number, date and flight and you should be able to get it verbally.
04 FEB 2018 - This worked for Singapore Air (SQ): if you cannot locate the SQ PNR via the web, go to the reservation on the United app, and then click Additional information, I was able to find mine there.
Starting last half of 2017, the UA PNR will work on some partner airlines -- LH group (LH, LX, OS, ...), NH/ANA, ....
out of date
TG
OZ
OS
BR
SQ
ZH (shows as an "Air China" PNR but is invalid on both CA and ZH websites)
???
In 2019, AC, ....
Record Locator/ PNR of Star Partners on UA purchased Itineraries
Aug 15, 2015, 7:24 am
#61
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Aug 15, 2015, 9:22 am
#63
Join Date: Feb 2003
Location: PHL
Programs: UA Plat, 2MM
Posts: 1,860
I find ANA often does not show up. There are less and less times that the other PNR is showing up. Even if you have them many times you cannot go onto the other airlines website to book seats. Air Canada is horrible for that and the phone wait time is a disgrace.
Aug 15, 2015, 12:23 pm
#64
Join Date: Jun 2007
Location: SRQ, PDX
Programs: UA 1 MM, AA, DL
Posts: 930
Two days ago, I had to call UA to complete an award booking using LH and TG. At the conclusion, I asked the agent for TG or LH record locators, and she provided me with a six digit Amadeus code. The TG website accepted this as the record locator, and I was allowed to select seats. First time this has ever happened.
Aug 15, 2015, 2:13 pm
#65
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Two days ago, I had to call UA to complete an award booking using LH and TG. At the conclusion, I asked the agent for TG or LH record locators, and she provided me with a six digit Amadeus code. The TG website accepted this as the record locator, and I was allowed to select seats. First time this has ever happened.
Aug 20, 2015, 10:22 am
#66
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
Once it pulled up my reservation, I was able to submit my passport info, change my seats, request special meals, etc.
Aug 21, 2015, 6:43 am
#67
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Gold/Marriott Titanium
Posts: 2,924
True that ANA PNR doesn't show up on your UA reservation. The cool thing, however, which I just discovered last night, is that you can easily access your ANA reservation on the ANA Web site by typing in your ticket number (i.e., 016...) and the exact name on the reservation (it bounced on FirstName LastName, and I needed to type in FirstNameMIMr LastName, as on the reservation).
Once it pulled up my reservation, I was able to submit my passport info, change my seats, request special meals, etc.
Once it pulled up my reservation, I was able to submit my passport info, change my seats, request special meals, etc.
Aug 21, 2015, 6:54 am
#68
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
Aug 21, 2015, 7:00 am
#69
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Gold/Marriott Titanium
Posts: 2,924
Aug 21, 2015, 8:06 am
#70
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
I just tried now and was able to register my passport info this time (actually, it was already filled in, I just had to click "Register").
But when I tried to change my seat I still see "Cannot Select".
I know on my itineraries where I have a NH flight # I am able to access everything.
Aug 21, 2015, 8:10 am
#71
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Gold/Marriott Titanium
Posts: 2,924
I wonder too.
I just tried now and was able to register my passport info this time (actually, it was already filled in, I just had to click "Register").
But when I tried to change my seat I still see "Cannot Select".
I know on my itineraries where I have a NH flight # I am able to access everything.
I just tried now and was able to register my passport info this time (actually, it was already filled in, I just had to click "Register").
But when I tried to change my seat I still see "Cannot Select".
I know on my itineraries where I have a NH flight # I am able to access everything.
Aug 21, 2015, 8:15 am
#72
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
I once put my NH # in thinking it would be easier to check-in. (Stupid)
Sure enough the miles for that segment got credited to my NH account and it took me weeks to fix (with multiple phone calls and emails to both NH and UA)
Aug 21, 2015, 8:33 am
#73
Join Date: Aug 2002
Programs: UA 1K & 1MM/AA Gold & 1MM/HH Gold/Marriott Titanium
Posts: 2,924
Do that - there is a place to put your UA FF# into the record.
I once put my NH # in thinking it would be easier to check-in. (Stupid)
Sure enough the miles for that segment got credited to my NH account and it took me weeks to fix (with multiple phone calls and emails to both NH and UA)
I once put my NH # in thinking it would be easier to check-in. (Stupid)
Sure enough the miles for that segment got credited to my NH account and it took me weeks to fix (with multiple phone calls and emails to both NH and UA)
Aug 21, 2015, 8:37 am
#74
Join Date: Apr 2015
Programs: United Global Services, Amtrak Select Executive
Posts: 4,098
Mine is award travel booked via UA, and as far as I can tell is not a code share. So that may be the difference. Also, I am booked in three-class F, so I suppose it's possible that provides advance seat selection privileges.
Aug 21, 2015, 8:40 am
#75
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
When this problem first started (after UA discontinued the BKK flights and I was put on NH instead), I called UA and forced them to re-ticket using an NH number. I don't know if they would still do this, and frankly it was such a hassle I never bothered trying again.
I always get a good seat near the front when calling NH -- never a problem.
Last edited by chavala; Aug 21, 2015 at 8:42 am Reason: ad