Aug 2, 2015, 11:17 am
Last edit by: WineCountryUA
On itins booked via United that include partner flights, the PNR/record locator for "some" partners may be found in the UA online itin
Note that on carriers which use Amadeus, the PNR will be the same across all Amadeus carriers. So, for example, on an itinerary with TG and OZ/SQ, if you get the PNR from TG, it will be the same for the OZ/SQ segment (and you can typically pick seats for all flights on the TG website).
If the PNR does not appear, call UA or call the partner with the ticket number, date and flight and you should be able to get it verbally.
04 FEB 2018 - This worked for Singapore Air (SQ): if you cannot locate the SQ PNR via the web, go to the reservation on the United app, and then click Additional information, I was able to find mine there.
Starting last half of 2017, the UA PNR will work on some partner airlines -- LH group (LH, LX, OS, ...), NH/ANA, ....
out of date
Partners PNR/record locator not available:
TG
OZ
OS
BR
SQ
ZH (shows as an "Air China" PNR but is invalid on both CA and ZH websites)
???
In 2019, AC, ....
Note that on carriers which use Amadeus, the PNR will be the same across all Amadeus carriers. So, for example, on an itinerary with TG and OZ/SQ, if you get the PNR from TG, it will be the same for the OZ/SQ segment (and you can typically pick seats for all flights on the TG website).
If the PNR does not appear, call UA or call the partner with the ticket number, date and flight and you should be able to get it verbally.
04 FEB 2018 - This worked for Singapore Air (SQ): if you cannot locate the SQ PNR via the web, go to the reservation on the United app, and then click Additional information, I was able to find mine there.
Starting last half of 2017, the UA PNR will work on some partner airlines -- LH group (LH, LX, OS, ...), NH/ANA, ....
out of date
TG
OZ
OS
BR
SQ
ZH (shows as an "Air China" PNR but is invalid on both CA and ZH websites)
???
In 2019, AC, ....
Record Locator/ PNR of Star Partners on UA purchased Itineraries
May 15, 2014, 8:44 pm
#1
Original Poster
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Discoverist, Hertz PC
Posts: 1,002
Record Locator/ PNR of Star Partners on UA purchased Itineraries
I recently purchased an award ticket from TPE to ICN via PVG on BR and OZ. However, I can only find the UA record locator but not the ones on respective partner airlines.
I remember in the past I was provided separate record locators for actual operating airlines. Has something changed?
I remember in the past I was provided separate record locators for actual operating airlines. Has something changed?
May 15, 2014, 8:51 pm
#2
Join Date: Feb 2003
Location: PHL
Programs: UA Plat, 2MM
Posts: 1,860
No, the other airline confirmation locators are generally there. They are near the top but not as big and obvious ad UA. It says "view additional confirmation numbers" in small letters. Top to the right on the UA page on the website listing under the UA confirmation .
Last edited by TonyBurr; May 15, 2014 at 9:20 pm
May 15, 2014, 9:22 pm
#5
Join Date: Feb 2003
Location: PHL
Programs: UA Plat, 2MM
Posts: 1,860
May 15, 2014, 9:25 pm
#6
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
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May 15, 2014, 9:38 pm
#7
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,880
Tickets and reservations are different. Each airline you are flying (as well as the issuing airline, I believe, if it is different) will have their own reservation number (i.e. PNR). But there would only be a single ticket - so each of the reservations would reference the same ticket number.
May 15, 2014, 11:32 pm
#9
Original Poster
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Discoverist, Hertz PC
Posts: 1,002
I will call UA soon.
May 15, 2014, 11:37 pm
#10
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
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Posts: 56,416
I would call BR. That way you can get the locator and confirm that you're actually ticketed on BR (which is highly recommended on partner award reservations). They can assign a seat for you, as well (you should also be able to do that online once you have the locator).
May 16, 2014, 4:28 am
#12
Join Date: Jul 2008
Location: Virginia and Vitoria, ES Brazil
Programs: UA 1K, Million Miler, *G, JJ, AD, Global Entry, CLEAR, H.O.G. Life Member
Posts: 1,407
When you View your reservation on united.com you should see the following in small letters right under the larger United Confirmation Number:
This reservation contains partner flights. View additional confirmation numbers.
Click on the underlined text and it pops up a window containing additional comfirmation numbers. This still works for me when I use TAM, which has left *A.
This reservation contains partner flights. View additional confirmation numbers.
Click on the underlined text and it pops up a window containing additional comfirmation numbers. This still works for me when I use TAM, which has left *A.
May 16, 2014, 6:19 am
#13
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,156
When you View your reservation on united.com you should see the following in small letters right under the larger United Confirmation Number:
This reservation contains partner flights. View additional confirmation numbers.
Click on the underlined text and it pops up a window containing additional comfirmation numbers. This still works for me when I use TAM, which has left *A.
This reservation contains partner flights. View additional confirmation numbers.
Click on the underlined text and it pops up a window containing additional comfirmation numbers. This still works for me when I use TAM, which has left *A.
May 16, 2014, 6:19 am
#14
Join Date: Feb 2003
Location: N Charleston South Carolina
Programs: UA PM (by 2MM), DL GM (by 3.5MM), Marriott Lifetime Plat
Posts: 1,655
When you View your reservation on united.com you should see the following in small letters right under the larger United Confirmation Number:
This reservation contains partner flights. View additional confirmation numbers.
Click on the underlined text and it pops up a window containing additional comfirmation numbers. This still works for me when I use TAM, which has left *A.
This reservation contains partner flights. View additional confirmation numbers.
Click on the underlined text and it pops up a window containing additional comfirmation numbers. This still works for me when I use TAM, which has left *A.
Billy
May 16, 2014, 6:59 am
#15
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,365
When I could not pull up my SK PNR's on united.com recently, I tweeted United. I have been receiving somewhat more consistent service through that route.
