Is there a safe way to change an award ticket by phone without risking losing space?
Apr 4, 2014, 4:14 pm
#1
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Join Date: Jan 2009
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Is there a safe way to change an award ticket by phone without risking losing space?
I'm in the middle of a trip and considering trying to replace CTU-SIN-BKK-MUC-BOS with CTU-SIN-BKK (all same), BKK-NRT-ORD.
I'm unclear whether agents will be okay with this and the current award space BKK-MUC-BOS is no longer available.
Is there a safe way to phone this in, or is the act of attempting to price the change going to irretrievably lose the old space even if an agent is unable/unwilling to price the change? Trying to decide whether this is too risky to be worthwhile.
I'm unclear whether agents will be okay with this and the current award space BKK-MUC-BOS is no longer available.
Is there a safe way to phone this in, or is the act of attempting to price the change going to irretrievably lose the old space even if an agent is unable/unwilling to price the change? Trying to decide whether this is too risky to be worthwhile.
Apr 4, 2014, 4:50 pm
#3
Join Date: Mar 2012
Location: Boulder
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Took about four hours to get it fixed once I found a competent agent.
Apr 4, 2014, 4:57 pm
#4
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Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
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OK, thanks, I will maybe give it a shot. My concern is that they will confirm the space but not the reprice//will have difficulty issuing the ticket. This is the back end of a round trip where we came out via the Atlantic, so I dunno if returning via the Pacific vs the Atlantic will make any ticketing experts unhappy.
Apr 4, 2014, 5:02 pm
#5
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Join Date: Apr 2013
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I have an OZ F award with an OJ at the stopover that I am extremely hesitant to mess with for exactly the same reason.
Apr 4, 2014, 5:24 pm
#6
Join Date: Sep 2009
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The politely HUCA part is important. I've gotten so I can usually spot a bad agent from the moment they say hello so sometimes I immediately hang up and call right back.
Curious why you are making the change.
Apr 4, 2014, 5:30 pm
#7
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We're in TG F//LH F right now BKK-MUC-BOS, with overnights at BKK and MUC en route.
We could instead skip the overnight in BKK and take BKK-NRT-ORD in TG F//NH F. My wife is interested in seeing NH F (and I'm surprised to see it open for 2!).
We could instead skip the overnight in BKK and take BKK-NRT-ORD in TG F//NH F. My wife is interested in seeing NH F (and I'm surprised to see it open for 2!).
Apr 4, 2014, 5:35 pm
#8
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Apr 4, 2014, 5:58 pm
#9
Join Date: Sep 2009
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The seats are definitely better on the MUC route, but if you want to go through NRT, I'd overnight BKK, take the TG morning flight (A380) to BKK and then connect onto NH 1010 (old F) which is much better for a couple.