LASUA1K

Yes but how many times has this happened now?

UA Insider

Hi everyone, please see an update here. This morning we experienced intermittent issues with our passenger service computer system, causing some flight delays. With the system now restored, we are working to get our customers to their destinations as soon as possible. We apologize for any inconvenience.

-UA Insider

PV_Premier

+1. it's unacceptable. UA IT is the joke of the industry.

l etoile

United Airlines passengers suffered widespread delays Tuesday morning as the airline dealt with seemingly nationwide computer problems with its reservation system.

It restored the system by late morning, but some delays are expected to persist as previously-stalled customers get on their way.

http://my.chicagotribune.com/#sectio.../p2p-79349467/

LASUA1K

Something is owed to all these customers. I wonder how many "weather" issues UA will claim later today. It's time to look into a new system.

dorisrpas

Not sure this is fixed. I booked flight this morning after system supposedly back up, for flight this evening. Wouldn't ticket, so called and agent pushed it through, took about 30 minutes. Then seat assignments all screwed up, not sticking, not printing on boarding passes. Finally got boarding passes with seat assignments.

But then realized no MP number associated with ticket, since it tried to charge me for EC seat - confirmed by agent, and neither she nor I, via UA.com or app could get it to stick. UGH

PS - now seat assignment for one flight disappeared. This is NOT fixed.

Update: 1:04pm just got my boarding passes emailed for return flights tomorrow, complete with upgrade. Except now my upgrade is gone from UA.com and app. Oh, and just received itinerary by email. I have serious doubts I am going to get to where I need to be tonight ... UGH

boss315

now ain't that the berries??? again, and again and again...and then once more!

jackal

I got to the airport 3 hours before scheduled departure. Instead of a nice, relaxing time to catch up on work and enjoy some of the food in the "lounge," I arrived at the airplane a sweaty mess and then had to wait in a mile-long secondary screening in the jetway until finally after 20 minutes, someone shouted "Where is Premier Access?" and they brought us forward to the front of the secondary screening line.

After a long day (midnight departure), I just want to relax. That didn't happen to me today. I think a gesture of goodwill would be very welcome from UA.

Beckles

I mainly read the DL and WN boards here on FT and it's common to see similar comments for each of those airlines here on FT ... maybe airlines' IT systems are more complicated than they get credit for here on FT ...

LASUA1K

WN gave myselfe and family members 150.00 each, travel voucher when they had the outage. That was NOT a fun day. But the goodwill did go a long way.

PV_Premier

i don't recall any system-wide DL IT meltdowns of late. UA has had a handful of them in less than 3 years. YMMV.

fly18725

I can think of at least 1 IT "meltdown" at every major US carrier in the last year. I think Sabre has had more than 1.

goalie

Booked two tickets this morning around 7am and 4 hours later, they both finally ticketed with seat assignments "catch of the day'd"* and every time I go to change them, they won't stick

Maybe Air Jeff needs to add another gerbil to run around the wheel to help power the PoS PSS

*schrod

saranyc

too bad this didn't involve them offering tickets without YQ

craz

Jeff just did that, he also said until they can locate enough key punch machines they will do everything by hand