ual.com problems
Jan 25, 2014, 6:26 pm
#1
Original Poster
Join Date: Feb 2010
Location: Washington, DC
Programs: Star Alliance Gold/UA Mileage Plus Premier 1K
Posts: 257
ual.com problems
We've been having a lot of trouble for the past couple of weeks on ual.com. Specifically, I tend to check in on my itins almost every day. Multiple times, i'm pushed to the "manage" my flights page, or told to sign in (multiple times in a row, as I do it) etc. Sometimes even having trouble trying to look through possible flight bookings. I've called and emailed UA and no joy. Anyone? Anyone?
Jan 25, 2014, 7:04 pm
#2
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
No issues like that here, though UA does time out user logins fairly quickly, just as banks do.
Perhaps your UA cookie has been corrupted? That can cause issues similar to the ones you're describing. Go to your browser preferences and delete any cookie with "united" in the name -- or if you don't mind re-logging into all of your websites, completely remove all cookies. I work in the industry, and I do that every few months to keep things from getting too glitchy.
Perhaps your UA cookie has been corrupted? That can cause issues similar to the ones you're describing. Go to your browser preferences and delete any cookie with "united" in the name -- or if you don't mind re-logging into all of your websites, completely remove all cookies. I work in the industry, and I do that every few months to keep things from getting too glitchy.
Jan 27, 2014, 4:54 pm
#3
Original Poster
Join Date: Feb 2010
Location: Washington, DC
Programs: Star Alliance Gold/UA Mileage Plus Premier 1K
Posts: 257
No issues like that here, though UA does time out user logins fairly quickly, just as banks do.
Perhaps your UA cookie has been corrupted? That can cause issues similar to the ones you're describing. Go to your browser preferences and delete any cookie with "united" in the name -- or if you don't mind re-logging into all of your websites, completely remove all cookies. I work in the industry, and I do that every few months to keep things from getting too glitchy.
Perhaps your UA cookie has been corrupted? That can cause issues similar to the ones you're describing. Go to your browser preferences and delete any cookie with "united" in the name -- or if you don't mind re-logging into all of your websites, completely remove all cookies. I work in the industry, and I do that every few months to keep things from getting too glitchy.
Jan 27, 2014, 5:31 pm
#4
Join Date: Jan 2013
Location: BOS
Programs: Hyatt Discoverist, Marriott/SPG/Hilton Gold, PreCheck + Clear
Posts: 2,306
No problem, glad to help.
A lot of folks also get understandably puzzled by the "half-logged-in" state that United, Hyatt, and a lot of other travel sites impose when not fully logged in. The site recognizes you by name, so you assume you're logged in, but it won't let you access all of its features, making for a confusing user experience.
A lot of folks also get understandably puzzled by the "half-logged-in" state that United, Hyatt, and a lot of other travel sites impose when not fully logged in. The site recognizes you by name, so you assume you're logged in, but it won't let you access all of its features, making for a confusing user experience.
Jan 27, 2014, 6:14 pm
#6
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
Jan 27, 2014, 8:58 pm
#8
Original Poster
Join Date: Feb 2010
Location: Washington, DC
Programs: Star Alliance Gold/UA Mileage Plus Premier 1K
Posts: 257
Jan 27, 2014, 9:05 pm
#9
Join Date: Jun 2013
Programs: UA 1/MM SPG gold, CEO: Grandmother of 4
Posts: 557
We've been having a lot of trouble for the past couple of weeks on ual.com. Specifically, I tend to check in on my itins almost every day. Multiple times, i'm pushed to the "manage" my flights page, or told to sign in (multiple times in a row, as I do it) etc. Sometimes even having trouble trying to look through possible flight bookings. I've called and emailed UA and no joy. Anyone? Anyone?
Jan 28, 2014, 4:50 am
#10
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,191
I have had a similar problem, unrelated to the "half signed in" state. UA prompts me to log in, but then rejects my MP # and PIN. Sometimes it does so 2-3x in a row before finally letting me through. And no, I'm not fat-fingering the PIN.
This just started happening within the past week or so.
Incidentally, the site is slower than ever accessing existing itins or booking new ones. Wasn't their blocking of Expert Flyer supposed to improve performance?
This just started happening within the past week or so.
Incidentally, the site is slower than ever accessing existing itins or booking new ones. Wasn't their blocking of Expert Flyer supposed to improve performance?