Originally Posted by davidviolin
(Post 22203187)
UA's seatmaps are not always correct, and you're taking a risk relying on them. I guess there are also people who really don't realize they do have seat assignments and that some seats cost more than other seats...
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Originally Posted by davidviolin
(Post 22203187)
UA's seatmaps are not always correct, and you're taking a risk relying on them. I guess there are also people who really don't realize they do have seat assignments and that some seats cost more than other seats...
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Unless Mr. Transferring Pilot shows up. When door closes, that seat is essentially empty.
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Originally Posted by alex_b
(Post 22203231)
I've never been on a UA flight where the seatmap didn't update prior to departure to reflect reality. In my experience if a seat shows as open on the app it's pretty much guaranteed to be free.
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Originally Posted by davidviolin
(Post 22203369)
Not in my experience. I've checked many times just out of curiosity. Maybe some people sat in the wrong seat, or someone moved to sit next to spouse or whatever reason. Seatmaps has just not been a reliable way of figuring out if F is full, C is full, or exit rows are full, or just blocked by GA for FA deadheads. But thats just my personal experience.
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I for one am happy when they enforce it. A seat empty next to me is a rare occasion and if someone tries to poach it, well, get your a$$ back where you belong.
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Originally Posted by jon0
(Post 22201823)
It's been two days since the original incident. No word yet from UA.
Meanwhile, I've posted my story on FlyerTalk and has discovered, from the replies, that I am a horrible person for having given up something I didn't really care for in the first place to someone who claimed they needed it and presumed they could get it from me. Apparently I have done a huge disservice to the FT community by encouraging this sort of seat poaching behavior. Also, I have apparently wronged myself by being willing to give up something on an airplane, with no expectation of receiving anything in return, and also without obtaining the proper documentation from the airline of what I have given up. (sarcasm mode off) I'll post any updates as I get them. Honestly, from your OP, I didn't read that you were even asking about opinions on whether you were right or not to give up your seat - you were simply asking how it could happen that someone who received priority boarding could take a seat in the wrong cabin. From re-reading the OP, it is not even clear to me whether the poacher actually received help with boarding or whether they themselves boarded (inappropriately) at the first boarding call without assistance from UA staff. I think most here saying that you were wrong are doing so from the perspective that you didn't sit in the cabin you were booked in and that you didn't teach the poacher a lessen and encourage her to not try this again, potentially putting them in a similar situation. Give me a break. I'm sure some of the people saying they'd stand up for their right to be in that F seat at all costs, despite the possibility of potentially causing themselves (not to mention, probably others) a missed connection, actually would. But I think most would probably not. After all, this board has plenty of people that consider a spend requirement for status, or a raise in the cost of mileage for an award redemption, practically the end of the world. Not to mention, there are some that likely wouldn't hesitate to start a thread complaining about how their flight was late and demanding compensation because another pax couldn't handle their F seat being taken. Honestly, I would like to think that I would stand up for my F seat. In reality, in the situation as you described it, I wouldn't. It was a friggin Q400 flight of what, 90 minutes or so? What I would like to think I would have done, if I thought quick enough on my feet, and time permitting, was to go back inside quickly to relay what was happening, and have the GA properly downgrade me to the Y cabin (on the backend, even after departure, which is certainly possible), with a return of the RPU if not used on downline segments. Less important in many respects, but perhaps to discourage this for next time, would be to move the poacher into the F cabin, with the appropriate upfare charged to their CC that paid for the reservation. That would teach the poacher a lesson.
Originally Posted by alex_b
(Post 22203394)
Seatmaps >2 hours out are not a reliable way of knowing if F or C is full or whether you have an open seat next to you. But once all passengers have boarded it is (in my experience) accurate.
Originally Posted by mgcsinc
(Post 22203180)
I think the key is knowing how UA's seatmaps work, and boarding late. I agree that exit row might be harder, but in the end, I don't think most FA's have a clue which seats are supposed to be occupied. Is it even on the manifest?
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Originally Posted by emcampbe
(Post 22206870)
In my opinion, you haven't wronged yourself if you are ok with the outcome
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Originally Posted by mgcsinc
(Post 22203133)
Why was she checking their seat assignments?
Originally Posted by mgcsinc
(Post 22203216)
The seatmaps on the app and website actually are correct, down to the minute. If a seat is empty on the seatmap, and all the standbys have been cleared, that seat is essentially guaranteed to be unoccupied.
Originally Posted by jon0
(Post 22201823)
It's been two days since the original incident. No word yet from UA.
Meanwhile, I've posted my story on FlyerTalk and has discovered, from the replies, that I am a horrible person for having given up something I didn't really care for in the first place to someone who claimed they needed it and presumed they could get it from me. Apparently I have done a huge disservice to the FT community by encouraging this sort of seat poaching behavior. Also, I have apparently wronged myself by being willing to give up something on an airplane, with no expectation of receiving anything in return, and also without obtaining the proper documentation from the airline of what I have given up. (sarcasm mode off) I'll post any updates as I get them. Complaining here about you giving up your seat and then complaining about it to UA? Horrible would be an extreme term to use. It is however puzzling. If you have no expectation of anything in return, then why did you make an enquiry of UA? |
Originally Posted by goalie
(Post 22190985)
First off-sorry this happened to you
Secondly-I know I'm gonna get flamed but the pax on your seat moves to her assigned seat-end of story! (and my gut is telling me, this pax knew exactly what she was doing (conveniently saying "can we swap" in front of witnesses when ultimately busted) and sort of reminds me of Helen Hayes in "Airport") Thirdly-if the pax required no assistance to board (and again, my gut says none) as that's when the f/a's should be asking "the handler" where this person is seated, the only way a poacher is gonna get caught is when the actual seat her shows up Fourth-you had better be getting your upgrade back If you were fine with the poacher winning, fine. Then why post? If you were upset, I can understand path of least resistance, but still. Why let a poacher win? |
Twice last year the app was NOT accurate even after all passengers had boarded and doors closed!
I know this because I was monitoring the F cabin seats. Both times, I was NEXT one to be upgraded but I didn't clear. Once, there was ONE empty seat and the other time, there were TWO empty seats, in F. Both times, I showed the purser the app where I was on the upgrade list and both times, I was allowed to move up :) The app showed ALL F seats taken and that all F passengers had CHECKED-IN. |
Originally Posted by mre5765
(Post 22207337)
Complaining here about you giving up your seat and then complaining about it to UA? Horrible would be an extreme term to use. It is however puzzling.
If you have no expectation of anything in return, then why did you make an enquiry of UA? As for emailing UA, while I don't mind giving up my F seat to the other passenger, UA should not have let this happen in the first place. I was under the impression (from what the FA was saying, and also because there's no way she could have sneaked by me in group 1/GS without me noticing) that she was helped onto the plane by UA ground staff (outsourced to American Eagle or whatever they're calling themselves nowadays). It seems logical that they should have seated her in the right seat to begin with. |
As someone who pays for domestic F on every flight I would only swap for an economy seat under extremely rare circumstances. This not even being close to one of them. And in those instances I would confirm that I was entitled to (at minimum) a fare difference refund.
I wonder if your reaction would have been different if you had paid cash money for the F seat rather than been upgraded to it? |
Originally Posted by kokonutz
(Post 22209674)
As someone who pays for domestic F on every flight I would only swap for an economy seat under extremely rare circumstances. This not even being close to one of them. And in those instances I would confirm that I was entitled to (at minimum) a fare difference refund.
I wonder if your reaction would have been different if you had paid cash money for the F seat rather than been upgraded to it? |
Originally Posted by alex_b
(Post 22209696)
To be fair to the OP he seemed to be most concerned about not causing a delay and missing a connection to mainline F. In those circumstances might you have concluded that discretion was the better part of valour and slummed it in Y?
Who in their right mind would pay an F fare and sit in Y except under extraordinary circumstances and with compensation? That's like paying for a steak and being served a hot dog. Because some crazy lady wants your steak!?!?!? Simply unacceptable. Period. As for the delay: that's being caused by the lady, not by me. Again, EOS. Now I am ALL for getting good karma for switching around in a cabin of service. But voluntarily downgrading myself after paying for F? No. Just...no. |
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