Originally Posted by aacharya
(Post 22191632)
I don't believe you'd risk your connection over principle.
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I would have taken a picture of the poacher in my seat. I wonder if that is legal.
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I need to get me a brace.
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Originally Posted by Thunderroad
(Post 22191918)
And thanks for sharing the story.^
Like so many FT situations, we'll never know what was really going on with this passenger. It's possible that a GA or some other airline rep assisted her as far as the door, she said she would take it from there, and she was so unfamiliar with US airlines that she felt she could plop down anywhere. It's also quite possible, as many have suggested here, that she was pulling a scam (albeit perhaps one that really did involve her being uncomfortable and wearing a legitimate back brace). Or some combination of other possibilities. Regardless, I think you handled it well under the circumstances: You were in a rush to make a connection, inclined to give the woman the benefit of the doubt, and on a regional aircraft for a fairly short flight. There's nothing wrong with acting on those factors as you did. But particularly because you did not want to risk any delays, it was in your own self-interest to not escalate the situation. As to where to go from here: If you ended up sitting in the seat that the woman was supposed to be in, you recall the seat number, and provide a basic description of her, it might give you a bit of extra credibility in asking for some compensation from United. Hope you get it. If you really had FAS unwilling to help, would a reasonable course of action be to simply deplane and stand in the jetway outside the door? FA can't leave the plane, and GA can't close door with you on jetway. If they ask you to board, you insist on the seat matching your boarding pass. (Play the music from the end of the good, bad, ugly here......) |
My apology at first.
I condemn the action of that disabled passenger, as well as the action taken by OP. 1. FWIW - it has nothing to do with disability (except early boarding). The passenger is simply played dumb. Air Carrier Access Act requires airlines to provide reasonable accommodations to persons with disability. It does not include an upgrade to premium cabin. 2. It has nothing to do with Karma. When you offer your premium seat on your own initiative, it is goodwill. When you are forced to offer your premium seat, it is stealing. 3. For those of you saying connection over principal, I would like to remind you that you are not sitting on a bus (that have a rear exit). You get off at the front. So as a fact, by sitting at the back of a plane, it will take you longer to get off. 4. The passenger's action, without doubts, was against the law. However, OP chose to let it go. Wasn't OP's action encourage future occurrence? Again - My apology for using strong words. But IMHO - OP's action is no way justified. |
Originally Posted by mherdeg
(Post 22190970)
I would just go ahead and ask UA for downgrade compensation under GG OVS DOWNGRADE. On a flight operated by a Q400 don't expect a lot (typical compensation is distance-based).
This is a bizarre scenario where boarding early might be a good idea for an F pax.
Originally Posted by Doc Savage
(Post 22191293)
This is pretty obviously a calculated seat poach by an experienced poacher.
It's probably worth at least trying to get your RPU back. OP should have held his ground. Given this was a Q400 and thus , I would expect the poacher to have won, but then it would be UA forcing OP to downgrade. Now granted, there would be optics. The other pax who sat in F due to CPU, would have stared and made comments. One "noble" pax in F would have volunteered his seat in F. By the time the the flight was over, OP would have felt like slitting his wrists, and the Republic FA would have been nasty. I now understand why some on some airlines, FAs demand to see the BP before letting a pax on board. When the wheel chair driver is on board is the time to sort this out. I think it is worth OP writing to UA to suggest that FAs always check the BPs of preboards.
Originally Posted by LaserSailor
(Post 22193075)
Nicely put and I concur that for a short Q400 flight the OP took a sensible approach. A transpac flight would be a different matter of course.
If you really had FAS unwilling to help, would a reasonable course of action be to simply deplane and stand in the jetway outside the door? FA can't leave the plane, and GA can't close door with you on jetway. If they ask you to board, you insist on the seat matching your boarding pass. (Play the music from the end of the good, bad, ugly here......) Best thing is to hang out in the galley by the cockpit. The FA, having been displaced, has to either deal with the poacher, or go to the gate area or jetway to deal with the GA. According to OP, two FAs by then were dealing with the poacher. By removing himself from the situation, the poacher, who miraculously learned English by then, cannot engage OP to beseech him to give up his seat. It is between the poacher and the two FAs by then. |
Originally Posted by ldsant
(Post 22191189)
OP - you did the right thing. Karma will reward you.
For others who seem to have jumped to the conclusion that the woman who is disabled and who doesn't speak English as her first language, I would hope that you would have been as kind as the OP. Perhaps attitudes displayed here are why travel has become so "not fun" over the last few years. As somebody who has been sick this last two years and has had to fly when sick I have always appreciated the displays of kindness e.g., I was in a middle seat and the person on the aisle offered me her seat so I could be more comfortable (I declined but it was the offer that was so appreciated and made an impact on me). If someone is legitimately disadvantaged, I will help. If someone is a scammer, security can bounce their behinds out of the plane and onto the tarmac for all I care. You were not specific about your illness, but if it as situation similar to my seatmate with the broken leg, you can depend on my willingness to assist you. I notice that, in your story, you, unlike the woman in the brace, did not simply usurp someone else's seat. That's the way it's done: you ask, explain the reason if it's not obvious, and most people will help out. This woman just stole a seat, pretended not to understand English, played the "I wear a brace" card (I wear orthopedic supports in my shoes -- will that get me an F seat when I fly Y?) and resolutely refused to move. She would not get my sympathy nor my seat. Instead of being outraged perhaps taking a moment and realizing that the OP did a nice thing should be the theme here. I say nice job OP! ^ You displayed kindness; a rarity these days. |
Originally Posted by mre5765
(Post 22193192)
No compensation is due. OP gave up his seat.
In these situations there is often a strange tension between people who assert "look, the company does not owe this person anything" and people who say "look, the company does not owe this person anything, but this person should ask for something anyway as a goodwill gesture because staff actions provided a subpar experience and, frankly, the point of conversation among frequent flyers is to help frequent flyers get the best experience". It's a weird conversation because these people are not actually disagreeing about anything.
Originally Posted by mre5765
(Post 22193192)
I now understand why some on some airlines, FAs demand to see the BP before letting a pax on board.
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Originally Posted by mherdeg
(Post 22193258)
You're probably right that no compensation is "due". Nevertheless, I think OP should ask for compensation. I think OP will probably receive compensation comparable to what he would receive if UA had downgraded him on this segment.
In these situations there is often a strange tension between people who assert "look, the company does not owe this person anything" and people who say "look, the company does not owe this person anything, but this person should ask for something anyway as a goodwill gesture because staff actions provided a subpar experience and, frankly, the point of conversation among frequent flyers is to help frequent flyers get the best experience". It's a weird conversation because these people are not actually disagreeing about anything. You might be surprised. On carriers in the UK, flight attendants check your boarding card at the door because they are obliged to by UK Civil Aviation Authority regulations. On these carriers, the flight attendants are actually only checking the flight number / date / destination — they could not care less about the seat assignment indicated on the boarding card. They find this protocol either sensible (prevent anyone going to the wrong place) or maddeningly redundant (if the GA at the top of the jetway has done their job). See some discussion at http://www.pprune.org/passengers-slf...ing-cards.html . IIRC feedback of the "redundant" nature has been an experiment in removing this process on shorthaul flights, http://www.flyertalk.com/forum/briti...aul-trial.html . So — although you may think you know why they are checking your boarding cards (to ensure you're properly seated), in some cases, you may be surprised! Three BA flights last month, three BP checks at the door, and three times directed to the upper deck. Same deal on LH at least eight times last year. Same deal on WN twice last year (they were checking that I was in A group). Same deal on QF a couple years ago, twice. Same deal on SQ last year. All but WN I was seated in a premium cabin. |
Originally Posted by Flagonwithdragon
(Post 22191745)
How about asking the FAs to make sure the poacher paid for the seat and made it clear to the lady that she would be charged for it? Perhaps that is a language she would understand?
No "kindness" on the part of the OP, just a rational determination that any delay here would potentially cause him to miss his connection. Lady had him by the cojones, whether she realized it or not. You have to pick your battles, and this was apparently not worth it to the OP. I probably would have done the same. |
Originally Posted by LilAbner
(Post 22191217)
I'm saying that I don't care if it was Sister Theresa with a body cast, her a$$ is movin' out of my RPUed seat!!!
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Originally Posted by gobluetwo
(Post 22193981)
Lady had him by the cojones, whether she realized it or not.
Evidently she was the only one in this altercation that had cojones. ;) |
Seat poachers get no mercy. She knew she was in wrong seat. Rewarding this type of behavior will only lead to more people trying it.
"Hey, I got a fake back brace, and take any first class seat I want"! |
Some "disabled" people take advantage of their situation. I assume that she has a back brace and perhaps a nagging back problem, but not something that keeps her from going about her business. And sure, she's more comfortable in a FC seat so why not sit there and play dumb. I have a good friend, rather elderly, and for his age (86) in remarkable good health. He'll walk the 1/2 mile to our apartment in New York from his with no problem, albeit with a cane. He'll negotiate subway steps, etc. But you can bet that he lines up to be let on the aircraft for early boarding because of his "disability." Although I tell him that he's wrong, he likes the fact that he can beat the system.
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Originally Posted by mre5765
(Post 22193871)
OP didn't let the FAs finish what they were doing: removing the poacher from his seat. No compensation is due.
Originally Posted by mre5765
(Post 22193871)
You might be surprised too.
Three BA flights last month, three BP checks at the door, and three times directied to the upper deck. Same deal on LH at least eight times last year. Same deal on WN twice last year (they were checking that I was in A group). Same deal on QF a couple years ago, twice. Same deal on SQ last year. All but WN I was seated in a premium cabin. |
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