Dec 29, 2014, 12:05 am
Last edit by: WineCountryUA
This thread to follow reports of MP accounts that actually have been hacked / improperly accessed. If you have missing miles and beleive you have been hacked, contact [email protected]
In Suspended MP Accounts / Third Party Vendor "Security Breach?" - Dec 2014 there is discussion of a security breach of a 3rd party that UA seems to believe may lead to inappropriate access to UA accounts via the username method of logging into united.com. Let's follow the breach and log-in changes in the above thread.
A separate(?) "access denied" issue is covered in Consolidated " Is united.com or parts of it Down?" thread
In Suspended MP Accounts / Third Party Vendor "Security Breach?" - Dec 2014 there is discussion of a security breach of a 3rd party that UA seems to believe may lead to inappropriate access to UA accounts via the username method of logging into united.com. Let's follow the breach and log-in changes in the above thread.
A separate(?) "access denied" issue is covered in Consolidated " Is united.com or parts of it Down?" thread
UA Account Hacked / Reports of Fraudulent Award Travel Redemption
May 27, 2014, 12:48 pm
#106
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
If you mean UA's scan of the passport - if you think UA is going to hand that over to you, or can even access that without a court order...well....reread the advice I gave you up front.
May 27, 2014, 12:48 pm
#107
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,470
Was your contact e-mail changed in your account? If so, it seems to me that would be evidence you could show UA to support claim your account was hacked. If your contact e-mail was not changed, then you would have received a confirm and ticketing receipt when the ticket was booked.
May 27, 2014, 12:48 pm
#108
Join Date: Mar 2013
Location: USA
Programs: AA, Hyatt, Marriott
Posts: 59
I have heard about these frauds on Air China, but this person who redeemed award ticket on my account is definitely not Chinese by name. I suppose there are some loopholes in UA system given the recent CA award fraud issues.
I thought about that too, someone on internet posted thief would change email address before booking and change it back. I don't know what dept within UA should they carry out and investigation. I was told to fill out an report at united.com/feedback. I am hoping someone here with similar knowledge would provide a phone number.
http://first2board.com/willrunformil...t-compromised/
No, I was hoping to get suggestions or at least a phone number from UA fraud department. I was wondering if a police report would help my case anyway (in UA's view).
http://first2board.com/willrunformil...t-compromised/
Was your contact e-mail changed in your account? If so, it seems to me that would be evidence you could show UA to support claim your account was hacked. If your contact e-mail was not changed, then you would have received a confirm and ticketing receipt when the ticket was booked.
Do you think UA keeps a copy of the ID when someone is checking in? Have you seen that happen? They glance to confirm identity matches bags, and that's it. If the person isn't checking bags (and not traveling internationally) they don't ever see the ID.
If you mean UA's scan of the passport - if you think UA is going to hand that over to you, or can even access that without a court order...well....reread the advice I gave you up front.
If you mean UA's scan of the passport - if you think UA is going to hand that over to you, or can even access that without a court order...well....reread the advice I gave you up front.
Last edited by FlyinHawaiian; May 27, 2014 at 6:52 pm Reason: multi-quote
May 27, 2014, 12:58 pm
#109
Join Date: Mar 2005
Location: Austin, TX
Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium
Posts: 1,625
May 27, 2014, 1:07 pm
#110
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
The FSM are an independent sovereign nation that is not considered part of the United States. Whether they are considered international depends on your meaning of the term. Loosely, it is international. But so is DUB-EWR, though you pre-clear customs.
May 27, 2014, 1:10 pm
#111
Join Date: Aug 2006
Location: Minneapolis, MN (MSP)
Programs: DL DM, UA 1K MM, Subway Club Member
Posts: 1,988
From United's perspective, its somewhat of a hybrid (but more domestic than not). The 737 used on the route is a typical domestic first class configuration and the meal service is closer to domestic than international. You can, however, use the lounge in Hawaii and GUM. Do a search for Island Hopper for more info.
May 27, 2014, 1:13 pm
#112
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
What they're willing to do with them is a different discussion completely, but they have that data in their systems.
May 27, 2014, 1:14 pm
#113
Join Date: Mar 2013
Location: USA
Programs: AA, Hyatt, Marriott
Posts: 59
aacharya, Does UA 155 from Federated States of Micronesia (KSA) to HNL considered Intentional flight? Do you have this knowledge?
AA doesn't have for anything for award redemption (which is more scary), but EXP desk is far superior to 1k desk imo.
Thanks, I guess local police report probably won't do me any good.
Thanks
All UA would have is a name, e-mail address and passport (maybe).
No full physical or mailing address is needed for award redemption. Even if they did somehow have it, they're not giving it to you.
I am not defending UA at all, but you need to know what UA has/doesn't have and not make assumptions.
If you're done with contacting MPSC, call the police. (Personally, I'd call UA back, start with fraud, and force them to do something - many ways of making agents do more).
No full physical or mailing address is needed for award redemption. Even if they did somehow have it, they're not giving it to you.
I am not defending UA at all, but you need to know what UA has/doesn't have and not make assumptions.
If you're done with contacting MPSC, call the police. (Personally, I'd call UA back, start with fraud, and force them to do something - many ways of making agents do more).
It depends on for what purpose. For immigration/customs the FSM is a sovereign nation, so yes its an international flight.
From United's perspective, its somewhat of a hybrid (but more domestic than not). The 737 used on the route is a typical domestic first class configuration and the meal service is closer to domestic than international. You can, however, use the lounge in Hawaii and GUM. Do a search for Island Hopper for more info.
From United's perspective, its somewhat of a hybrid (but more domestic than not). The 737 used on the route is a typical domestic first class configuration and the meal service is closer to domestic than international. You can, however, use the lounge in Hawaii and GUM. Do a search for Island Hopper for more info.
Last edited by FlyinHawaiian; May 27, 2014 at 6:51 pm Reason: multi-quote
May 27, 2014, 1:15 pm
#114
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
May 27, 2014, 1:16 pm
#115
Join Date: Apr 2013
Location: NYC/WAS
Programs: UA GS, AA EXP, DL '90s PM, now FK (Flying Kettle)
Posts: 541
I would think the Visa card used to pay the taxes would provide a path to the perpetrator, and UA clearly has that, even if the res agent can't see the whole thing. For example, they can do an add/collect from the same card when there is a fare change without asking for the number again.
I would also hope that a history of your online account would show two email address changes. If it doesn't, why didn't you get a confirmation email?
I would also hope that a history of your online account would show two email address changes. If it doesn't, why didn't you get a confirmation email?
May 27, 2014, 1:16 pm
#116
Join Date: Jun 2011
Location: Colorado
Programs: United MM (formerly 1K), Marriott Lifetime Gold
Posts: 551
Note sure if a a DOT complaint would work. The 4 digit PIN Protection on the UA Website is outrageous, and needs to be turned off.
I would think the Visa card used to pay the taxes would provide a path to the perpetrator, and UA clearly has that, even if the res agent can't see the whole thing. For example, they can do an add/collect from the same card when there is a fare change without asking for the number again.
Last edited by FlyinHawaiian; May 27, 2014 at 6:51 pm Reason: multi-quote should be used
May 27, 2014, 1:27 pm
#117
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,646
UA should have a fraud department that would be willing to look into this. The challenge will be finding someone who knows how (and is willing) to connect you to them. I would start with an MPSC supervisor, personally. I have great doubts that a police report is going to have any success.
May 27, 2014, 1:41 pm
#119
Join Date: Mar 2013
Location: USA
Programs: AA, Hyatt, Marriott
Posts: 59
.
May 27, 2014, 2:02 pm
#120
Join Date: Apr 2013
Location: NYC/WAS
Programs: UA GS, AA EXP, DL '90s PM, now FK (Flying Kettle)
Posts: 541
Doesn't really matter, he or she will know very well from whom s/he got the ticket. His or her credit card is "on the line", and since the trip was international, there can't be an identity fraud issue. Could UA allege fraud and charge the full fare to that card?