Do you think UA keeps a copy of the ID when someone is checking in? Have you seen that happen? They glance to confirm identity matches bags, and that's it. If the person isn't checking bags (and not traveling internationally) they don't ever see the ID.

If you mean UA's scan of the passport - if you think UA is going to hand that over to you, or can even access that without a court order...well....reread the advice I gave you up front.

Was your contact e-mail changed in your account? If so, it seems to me that would be evidence you could show UA to support claim your account was hacked. If your contact e-mail was not changed, then you would have received a confirm and ticketing receipt when the ticket was booked.

I have heard about these frauds on Air China, but this person who redeemed award ticket on my account is definitely not Chinese by name. I suppose there are some loopholes in UA system given the recent CA award fraud issues.

I thought about that too, someone on internet posted thief would change email address before booking and change it back. I don't know what dept within UA should they carry out and investigation. I was told to fill out an report at united.com/feedback. I am hoping someone here with similar knowledge would provide a phone number.

http://first2board.com/willrunformil...t-compromised/

No, I was hoping to get suggestions or at least a phone number from UA fraud department. I was wondering if a police report would help my case anyway (in UA's view).

Gotta love this one. I can't count the number of times MP support (and before that OnePass support) has asked me to give them my # and PIN. Over the phone. While I'm in a public place, like an airport...

The FSM are an independent sovereign nation that is not considered part of the United States. Whether they are considered international depends on your meaning of the term. Loosely, it is international. But so is DUB-EWR, though you pre-clear customs.

It depends on for what purpose. For immigration/customs the FSM is a sovereign nation, so yes its an international flight.

From United's perspective, its somewhat of a hybrid (but more domestic than not). The 737 used on the route is a typical domestic first class configuration and the meal service is closer to domestic than international. You can, however, use the lounge in Hawaii and GUM. Do a search for Island Hopper for more info.

Correct. And UA would have collected and transmitted APIS data for the passenger. They have the passport details used.

What they're willing to do with them is a different discussion completely, but they have that data in their systems.

aacharya, Does UA 155 from Federated States of Micronesia (KSA) to HNL considered Intentional flight? Do you have this knowledge?

AA doesn't have for anything for award redemption (which is more scary), but EXP desk is far superior to 1k desk imo.

Thanks, I guess local police report probably won't do me any good.

Thanks

So they should have passport info retained . . .

I would think the Visa card used to pay the taxes would provide a path to the perpetrator, and UA clearly has that, even if the res agent can't see the whole thing. For example, they can do an add/collect from the same card when there is a fare change without asking for the number again.

I would also hope that a history of your online account would show two email address changes. If it doesn't, why didn't you get a confirmation email?

Yes contact you police department and file a report. They then should be able to get the information from UA as to who actually booked the ticket. Submit the police report to UA in an effort to get your miles back.

Note sure if a a DOT complaint would work. The 4 digit PIN Protection on the UA Website is outrageous, and needs to be turned off.

That could have been stolen as well. At some point, this turns into a flying public security issue....

UA should have a fraud department that would be willing to look into this. The challenge will be finding someone who knows how (and is willing) to connect you to them. I would start with an MPSC supervisor, personally. I have great doubts that a police report is going to have any success.

Although everyone is assuming the opposite, I'm going to go ahead and bet that the person flying was not the one who booked the ticket and the traveler has no idea about the alleged fraud.

Possibly:(.

Doesn't really matter, he or she will know very well from whom s/he got the ticket. His or her credit card is "on the line", and since the trip was international, there can't be an identity fraud issue. Could UA allege fraud and charge the full fare to that card?