This is your issue not the airlines or the airport, if you are OK to eat substandard airline food but not airport food, you can't blame anyone but yourself I'm sorry.

Now I agree that United should have helped you out some here, I have had UA grant me access to the RC for a long airport delay, but I really had to fight with them to do....

Did you have a boarding pass for your flight to Maui or couldn't the agent in puerto rico not print it for you? If the agent could not print it, this was your first clue to the problem....

Flew DEN-PDX yesterday, 11:17am departure. Flight came in from ORD 2am earlier that morning. Said plane had a flat tire but boarded us. Sat for 1/2 hours and de-boarded us. Wrong tire to fix, had to have one flown in. Finally left at 345pm. Made announcement to whole plane to go to appreciation but it was waiting on my email when I landed. Standard offering, took the 9000 miles.

Sister was booked PHL-EWR-SFO (1st leg on amtrak), and LAX-EWR-PHL (again returning to PHL on amtrak). She makes it to SFO without incident, however when trying to check-in for her return trip out of LAX, UA notifies her that her reservation had been cancelled. Eventually she gets rebooked through SFO, but 2 days later. Per my advice she emails UA - their explanation is that their records showed that she never checked in for her PHL-EWR train (which she did!), so they cancelled her return trip out of LAX. She correctly asks if that was the case, how did they allow her to board her EWR-SFO flight? Of course there's no explanation for that. So ultimately UA did get her home, but late, and she had to miss a few days of work. What would be fair compensation? I apologize but I haven't read this whole thread - as you can see by my profile I'm an AA elite not UA. FWIW she's Premier Silver. When I asked her yesterday, they didn't offer anything outright, but I told her to reply to them demanding at least a small token. One would think UA would go out of it's way to keep their Premiers (even Silvers) happy? TIA!

They made an announcement over the PA to go to www.united.com/appreciation. I guess their system isn't smart enough to restrict access to the compensation to only those with certain seat assignments (or they chose not to implement this, nor to hand the form to only those affected, which would have made more sense I suppose). I went on-line and made my request, got the confirmation e-mail, so we'll see what happens.

Lounge access would not be available because you are silver. (In EWR to international, you would have access)

Obviously you should get a refund for the portion they cancelled, plus, I would guess they will offer an additional $200 - $400 in vouchers for all the inconveniences. (More if you had higher status)

Actually, UA treats SJU as an international destination for purposes of determining lounge access. So SiPi was entitled to access the UC based on his F ticket.

There's a thread about ZFV, the PHL amtrak connection to EWR.

What your sister experienced is possible, since the reservations systems are not in perfect sync. When traveling from ZFV to EWR you must ensure your boarding pass is scanned by a conductor on the train to count as boarded and avoid this problem.

I'd make it clear that the person was inconvenienced by this system error and ask for some miles.

And regarding my bolding, LOLZ, UA doesn't go out of their way to keep anyone happy. IN fact, most here would argue UA goes out of their way to ensure people, especially elites, are kept miserable.

That's exactly what I got - two meal requests (children's meals) not loaded on LAX-LHR and LHR-ORD (both business class...total of four missing meals)....

....CS rep investigated and said as far as she could tell from the PNR, no special meal requests were ever made - strange because I'm pretty certain it was United I called to request the meals, not someone else!

That is so classic. The person you spoke to neglected to make the request properly, so there is no record of a request having been made, ergo you are not entitled to compensation.

In other words, the customer is always wrong.

We had a 4 hours delay and the FA told us to go to www.united.com/appreciation to fill in the form. However, after I put in the correct info, the website said " Sorry, we encountered an error.
Our records indicate that the flight you were on did not experience an incident that qualifies for compensation, or that you've already received compensation for the incident.
If you feel that you've reached this page in error, please contact us at united.com/feedback. "

Is this normal? should I wait a few days to try again?

how long ago was the flight?

And BTW, nothing is normal for the airlines at the moment or past week.

yesterday,

substandard? There's no airport food standard or substandard that is kosher in any of these locations.

As for what SIPI can expect in compensation, the answer is about 7,000 miles. The same thing happened to me previously (international flight, full fare C) and received this compensation. For me, it was during passover so I could literally eat nothing. A kosher meal was boarded onto the plane, but it wasn't kosher for passover. 18 hours in paid C (including my connection) with only some fruit, and I received 7,000 miles. I figure that's probably what you'll receive.

Why didn't you have it your profile for the speical meal? As we all know UA goes out of it's way to inconvience it's elite members and the CSR you spoke to might not have entered your request...

The OP made a statement that there was no food good enough for him at the airport, and as I stated, that is his issue. I also doubt finding real kosher meals in Hawaii wasn't going to be an easy thing to do.

Yep, sounds about right.

Oversight on my behalf I guess. The kids travel with me on meal-eligible flights probably once (roundtrip) every 18-24 months, and I'd forgotten that there was a field for that in their profiles. I've just updated the info, but color me skeptical, I'm wondering if that will actually make a difference for future requests!