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Originally Posted by WineCountryUA
(Post 22080235)
IDB??? OP was held for immigration issues, even if the issue was UA's faulty handing of paperwork, UA did not block travel -- the immigration folks did. Not IDB by any definition I'm aware of.
In the event of a Force Majeure Event, UA without notice, may cancel, terminate, divert, postpone, or delay any flight, right of carriage or reservations (whether or not confirmed) and determine if any departure or landing should be made, without any liability on the part of UA. UA may re-accommodate Passengers on another available UA flight or on another carrier or combination of carriers, or may refund any unused portions of the Ticket in the form of a travel certificate. Even if it was IDB, unless Costa Rica has an IDB compensation rule, no compensation is due per COC RULE 25 (B) anyway. |
I would be looking for more than $400...
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What immigration forms are we talking about here?
I've never been to Costa Rica, but it sounds like OP made it to the gate, which in any country I've been to means immigration formalities for that country are complete. Was it the US customs declaration? It doesn't make sense to deny boarding for that not being available, the OP could have just picked one up in the ORD immigration hall. Indeed, I've been on flights where they ran out of forms, no big deal, just a minor inconvenience in having to fill it out in the immigration hall. If it really was the US customs form, I'd push for serious compensation because the denied boarding was completely unnecessary and due to ground staff ignorance. |
Originally Posted by mduell
(Post 22080321)
Per COC RULE 24 (B) (4) (c) it's a Force Majeure Event...
Originally Posted by BayAreaPilot
(Post 22080369)
What immigration forms are we talking about here?
I've never been to Costa Rica, but it sounds like OP made it to the gate, which in any country I've been to means immigration formalities for that country are complete. |
Originally Posted by mduell
(Post 22080321)
Per COC RULE 24 (B) (4) (c) it's a Force Majeure Event, which UA will rebook or credit you for...
Originally Posted by tom911
(Post 22080319)
L..At the very bottom of Rule 25:
So, is there a law in Costa Rica covering denied boarding compensation and is it exclusive to oversales or not? Sounds like a lot will ride on their law in this case. UA - based on no failure of the OP - simply has refused transportation and hence not honoured the contract. |
this might be a more pertinent CoC rule
RULE 19 TRAVEL DOCUMENTS A) Each Passenger desiring transportation across any international boundary is responsible for obtaining and presenting all necessary travel documents, which shall be in good condition, and for complying with the laws of each country flown from, through or into which he/she desires transportation. UA reserves the right to seek reimbursement from the Passenger for any loss, damage, or expense suffered or incurred by UA by reason of such Passenger’s failure to do so. UA is not liable for any assistance or information provided by any employee or agent of UA to any Passenger relating to such documents or compliance with such laws, or for the consequences to any Passenger resulting from his/her failure to obtain and present such documents, which shall be in good condition, or to comply with such laws. Where legally permitted, UA reserves the right to hold, photocopy or otherwise reproduce a travel document presented by any Passenger. UA also reserves the right to deny boarding to any Passenger whose necessary travel documents are not in good condition or which otherwise do not comply with laws of the specific country the Passenger is departing from, transiting through, or traveling to. |
Originally Posted by HoustonConsultant:22075355
It sucks to say this, but this is the kind of situation where elite status typically pays off.
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Originally Posted by tom911
(Post 22080319)
So, is there a law in Costa Rica covering denied boarding compensation and is it exclusive to oversales or not? Sounds like a lot will ride on their law in this case.
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Originally Posted by WineCountryUA
(Post 22080384)
this might be a more pertinent CoC rule
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Originally Posted by DarlingGirl
(Post 22079888)
Is $200 fair? Is it too late to be compensated any more? The original one way ticket was about $360.
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Originally Posted by Flagonwithdragon
(Post 22080450)
The traveler's documents were apparently in good condition when UA took possession and therefore responsibility for them. This rule doesn't cover the circumstances of UA negligently losing, or misplacing, the travel documents.
UA is not liable for any assistance or information provided by any employee or agent of UA to any Passenger relating to such documents or compliance with such laws, or for the consequences to any Passenger resulting from his/her failure to obtain and present such documents, which shall be in good condition, or to comply with such laws. |
Originally Posted by WineCountryUA
(Post 22080465)
I'm not suggesting UA is off the hook but IDB seems to be the wrong path prusue
If anything, what UA has done is worse than an IDB as OP wasn't offered comp voluntarily. But it wasn't outright fraud either as UA did then offer rebooking and hotel and a measly voucher. Why not ask for something in the spirit of EU 261 - and file an IDB DOT complaint if denied? |
Originally Posted by WineCountryUA
(Post 22080465)
except to say
I'm not suggesting UA is off the hook but IDB seems to be the wrong path prusue |
Originally Posted by weero
(Post 22080485)
.... Why not ask for something in the spirit of EU 261 - and file an IDB DOT complaint if denied?
I think filing a complaint with UA is the first step -- claiming IDB or DOT or any other nuclear option just distracts the discussion and provides UA an easy out. The earlier question about a VDB form is important because if such a form was filled out, it is going to mess up the claim. |
Originally Posted by dcpdxtrans
(Post 22080395)
+1. Today in ORD after a missed connection due to UA not staffing crew from originating city causing my trip to become worthless (missed meeting) I told CS of what happened. Once I told her my status, she immediately wanted to ensure I was helped. It wasn't that she didn't want to help prior to disclosure, but once disclosure occurred, it was a fait accompli I'd get what I needed.
I had similar situation. mid-December, I was flying on Lufthansa from FRA to EWR when we had a medical emergency and had to land in Dublin. We had a 3+ hour delay and almost everyone who had connections missed them, including me on the last flight to PBI. As a 1K, when I landed there was agent waiting for me with a boarding pass on the last flight to FLL that night. I noted there were probably 2-3 agents there with a total of maybe 5-8 boarding passes. Considering we landed around 7pm and the hundreds on board, it is safe to say those passes were for elites. So, while I think UA service has gone down in many ways, I have to give them props for staying on top of my flight. |
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