Sure wish new wireless would actually work
Nov 5, 2013, 9:53 am
#16
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Note that UA refused to give me a refund for failed wifi SFO-HFG, but gave me a travel cert for a slightly larger amount instead. I believe they made money on that transaction.
Nov 5, 2013, 9:55 am
#17
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Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 7_0_3 like Mac OS X) AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11B511 Safari/9537.53)
I got Service Unavailable on two flights. Worked on one. I've actually had terrible luck with having wifi--- only 3 flights this year with it and twice it didn't work.
I got Service Unavailable on two flights. Worked on one. I've actually had terrible luck with having wifi--- only 3 flights this year with it and twice it didn't work.
Nov 5, 2013, 10:00 am
#18
Join Date: Dec 2009
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UA 279 this morning. A320 #4623. the system didn't even turn on. they futzed around with it on the ground for a few minutes and we just left because they didn't want to delay the flight. wifi equipped plane flew dark.
Nov 5, 2013, 11:28 am
#19
Join Date: Feb 2008
Location: Chicago, IL
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Last three flights with wireless installed, the system couldn't connect to the Internet. The entire flight the connection portal showed "Internet connection not available". It's nice that UA is installing wireless, but it would be better if they could install a service that could actually uplink to the satellite and on to the Internet.
Nov 5, 2013, 11:51 am
#20
Join Date: Nov 2006
Location: SFO South Bay
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Nov 5, 2013, 11:58 am
#21
Join Date: May 2012
Programs: United 1k
Posts: 434
Strange, I thought a refund would be much easier....are they making that much money from wifi service?
Nov 5, 2013, 11:58 am
#22
Join Date: Nov 2000
Location: Nor Cal
Programs: UA Global Svcs 3 MM, LH Senator, BA Gold
Posts: 537
Not true. I was charged for a flight on which I was able to get past the payment portal, but never onto the internet. It was the same for everyone else...
Nov 5, 2013, 11:59 am
#23
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just booked my first DL flight (mileage run) in about 18 months, as part of my new status strategy -- looking forward to $14 for 24 hours of access on my round trip transcon equivalent!
Nov 6, 2013, 6:39 am
#24
Join Date: Jul 2013
Location: SEA/DEN
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Just remember, you are on a plane, going 550 MPH crossing the country or oceans, and your WiFi doe snot work. It'll come someday, but, still, that 550 MPH in a metal tube is pretty awesome!
Nov 6, 2013, 9:01 am
#25
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IME, you never get to the screen where you can enter your credit card information. More importantly, why is your gut reaction to pursue a chargeback?!?
Why not just ask UA for a refund, reports so far are that they are pretty good at issuing them? I suspect, like GoGo, they can look up usage and tell pretty easily if you were able to use the service. But again, why bring out the big guns when 5 minutes to fill out a web form would be just as effective and likely faster? to you. Mine was a simple question because I've not encountered this situation yet & I didn't know the answer. On FT we're allowed to ask questions if we don't know the answer. @:-) If you read the few posts before I posted, there was no mention of the refund option or a link provided, hence my question. Thanks to star_world, who helpfully provided the answer vs. going big guns at me in a negative response like you did, I now know the answer.Cheers.
Nov 6, 2013, 9:36 am
#26
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1. UA is charging us for it. It ought to work.
2. DL, US, AA, and WN do not seem to be having these problems.
Nov 6, 2013, 9:59 am
#27
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Nov 6, 2013, 3:27 pm
#29
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Just as it was in the 1960's. Speed of commercial jetliners hasn't changed in 50 years.