Agent does not see award space available on ual website
Nov 4, 2013, 2:08 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2003
Location: LAX
Posts: 10,915
Agent does not see award space available on ual website
No it is not about phantom LH F space.
It is LH but in I and i booked it online while the agent (clearly experienced agent based on out conversation) was with me on the phone - she was quite surprised. It was available online at least for a few hours as i noticed it in the morning but couldn't get to booking until afternoon.
Is this a known phenomenon? In the past i encountered availability seen by agents but not by the website but this was the other way around.
It is LH but in I and i booked it online while the agent (clearly experienced agent based on out conversation) was with me on the phone - she was quite surprised. It was available online at least for a few hours as i noticed it in the morning but couldn't get to booking until afternoon.
Is this a known phenomenon? In the past i encountered availability seen by agents but not by the website but this was the other way around.
Nov 4, 2013, 2:20 pm
#3
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,981
Nov 4, 2013, 2:21 pm
#4
Join Date: Jun 2013
Location: COS
Programs: DL DM, Hyatt Diamond
Posts: 97
I don't know but I was calling in this morning to book a flight that wasn't able to be booked online. The agent could not even see the flight I wanted. It was LH 471 on 11/8. They kept telling me the flight did not exist. I told them I was on united.com and was looking at it. They ending up just having me book the "non existent" flight and then tacking on the connection that I wanted. Still it was something I had never ran in to.
Nov 4, 2013, 2:24 pm
#5
Join Date: Jul 2010
Location: NYC, SLC, LAX
Programs: AA EXP, UA Plat
Posts: 3,952
Nov 4, 2013, 11:51 pm
#6
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2003
Location: LAX
Posts: 10,915
I am quite impressed with functionality of ual site but very puzzled why it had access to inventory not visible to agent.
Nov 5, 2013, 8:37 am
#8
Join Date: Sep 2005
Location: BOM, Ex-TX/ CA
Programs: Ex CO/ UA Gold, Hotels.. TBD
Posts: 734
I believe some data or the data instance / copy or cache was not up to date.
Some times, rare cases data updates and syncs can get a little behind on some systems and some may be using older data.
I bet their IT guys would love to know this unique example.
Some times, rare cases data updates and syncs can get a little behind on some systems and some may be using older data.
I bet their IT guys would love to know this unique example.
Nov 5, 2013, 9:56 am
#9
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,589
Nov 5, 2013, 10:18 am
#10
FlyerTalk Evangelist
Original Poster
Join Date: Dec 2003
Location: LAX
Posts: 10,915