UA's Facebook Team
Oct 30, 2013, 2:48 pm
#1
Original Poster
Join Date: Nov 2010
Location: DEN
Programs: UA 1K, AA EXP, WN A+, Marriott LT
Posts: 893
UA's Facebook Team
What's the point of UA's Facebook team? I've never messaged United on Facebook, but I do look at it's wall every now and then. Every piece of customer feedback UA receives get responded to with a link to UA Customer Care.
Have any of you dealt with a UA issue directly through Facebook? Or does the FB team always redirect to website?
Have any of you dealt with a UA issue directly through Facebook? Or does the FB team always redirect to website?
Oct 30, 2013, 2:52 pm
#2
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
I am sure it is similar to their Twitter squad. Having a presence allows them to protect/ defend/ support themselves in some way.
If someone is out there using @United on Facebook which links their comments directly to United (just like twitter) it allows United to support good feedback and handle the negative.
If someone is out there using @United on Facebook which links their comments directly to United (just like twitter) it allows United to support good feedback and handle the negative.
Oct 30, 2013, 3:02 pm
#3
Suspended
Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,243
A 30 second look at UA's FB page indicates that the OP is most definitely wrong. Sure, many of the responses do instruct the poster to contact customer care, but I see plenty where they ask for more details to be shared via private message, etc.
Oct 30, 2013, 3:05 pm
#4
Join Date: Aug 2006
Location: Minneapolis, MN (MSP)
Programs: DL DM, UA 1K MM, Subway Club Member
Posts: 1,988
What's the point of UA's Facebook team? I've never messaged United on Facebook, but I do look at it's wall every now and then. Every piece of customer feedback UA receives get responded to with a link to UA Customer Care.
Have any of you dealt with a UA issue directly through Facebook? Or does the FB team always redirect to website?
Have any of you dealt with a UA issue directly through Facebook? Or does the FB team always redirect to website?
Oct 30, 2013, 6:07 pm
#6
Suspended
Join Date: Oct 2012
Location: LAX
Programs: UA1K, HH Gold, Marriott Gold
Posts: 212
Funny anecdote. I'm a 1K (GS for a handful of years) with a measly Twitter fiefdom so tend to just get generic responses. The ONE time my girlfriend who I think hit Silver for the first time ever this year (who has something like 500K followers) sent something to @united she got a direct message asking for a e-mail/phone they could reach her at. Hilarious, if not understandable.