UA captain diverts flight, removes pax because of IFE complaints
#181
Join Date: Sep 2010
Programs: Double Platinum all programs (Shh it's a secret level)
Posts: 250
Look away.
#182
FlyerTalk Evangelist
Join Date: Jun 2005
Posts: 38,417
I cant comment as I was not on the flight. The correct way, would be to make a comment after landing. No need to cause an issue in flight. At the time the passenger was angry, we do not know what they said to the FA. Without knowing the full details, we cant say it wasn't justified.
#183
Join Date: Jul 1999
Location: Portland, Maine
Programs: UA 1K, SPG PLAT, HYATT PLAT, HH GOLD, AA GOLD, MR GOLD
Posts: 1,179
You know what I am offended by?
BORING MOVIES
BORING MOVIES
#184
Join Date: Jan 2008
Location: Here and there
Programs: General member, former 1P
Posts: 583
If you think your kids aren't watching content you'd rather they didn't, you're fooling yourself. Back when my kids were 6 and 2, one of my daughter's friends was over at our house a lot, and when she was over, she always wanted to watch TV, even when it was nice outside. I happened to mention that to my daughter one evening, and she said, "Oh Dad, her parents won't let her watch TV, so she just comes over here."
Getting back to the issue at hand, if you are a parent who has concerns about what UA, DL or AA are currently showing on board their flights, you can always fly WN.
Getting back to the issue at hand, if you are a parent who has concerns about what UA, DL or AA are currently showing on board their flights, you can always fly WN.
/fixed
Setting aside halls120's undermining the parents of his daughter's friend, there's a reason we have just one TV - with no cable. Our son, age 5, watches 60-90 minutes a day, which is more than he probably should. (Lazy parents.) But what he does see is strictly PBS Kids, Netflix Just For Kids and our own DVDs.
I'm gathering from this thread that a lot of parents run households where the TV (or TVs) are on all day showing all kinds of programs to whoever happens to be in the room. (Kind of like airline lounges!) Our household is not one of them.
As a parent and a frequent flyer, it does not seem unreasonable to me to expect United to select out of all the films in the history of the world a film - remember, a film that will be "force fed" on screens that cannot be controlled or retracted - that is reviewed like this: "Women are something of an endangered sex in “Alex Cross”: one, half-dressed in black lingerie, dies after all her fingers are methodically snipped off. Another is similarly tortured to death; a third is shot straight through the chest."
Again, United seems to be the only business in America that thinks showing this film to captive customers constitutes "best practices." Who knows. Maybe I'll see "Kiss the Girls" next week while waiting with my kid at the dentist's office. When I complain, I'll get ripped for being a bad parent.
#185
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
Flights divert all the time without an arrest. Security isn't always about what did happen but what could've happened. You were not on the airplane so "obviously" you have no facts and cant judge the crew.
#186
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
This may be true in this case (or not) but your underlying logic is faulty. I break the law speeding and doing California stops every day. Even if u told the police about it after the fact, I doubt they would do anything. That doesn't mean I didn't break the law. Lack of action by a law enforcement official not present for an offence (alleged) in no way confirms a law was not broken, just like in court a verdict of "not guilty" does not mean the judge/jury say the defendant is "innocent"
#187
Join Date: Jun 2005
Location: Pre-9/11 America
Posts: 5,115
I did a quick check on "Alex Cross United" on Google News and came up empty, other than the Atlantic blog. I'm thinking maybe this is BS, someone with an ax to grind and a made up story to tell. All the author comments is that he knows the real names of the family and pilot.
#188
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,277
As to the movie, I haven't seen it and sounds beyond gross, but the world around us is for adults, not children - if an objectionable movie is playing on the screen, or perhaps on the private laptop of the passenger a row up or across the aisle, the correct response from the parent is to distract or otherwise occupy their child - not childproof the world by ordering other adults to modify their behavior.
#189
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
Fallows in not the "cranky fliers" he is a well respected guy who is probably read by a few hundred thousand people. It is so bad that he is going off on UA.
I think its a bad sign of how far UA's service has fallen that no one in 185 posts has observed how much he dumps on how low UA has gone, we all just know its true. Yet his mostly well healed and well educated readers may not have flown UA recently, but they sure know about UA now.
I am as lose as it comes with my kids, but they are 5 and 9 and I don't want them watching a violent movie, and I can understand the mom raising the issue. Whether the FA did not communicate it well or the pilot was a jack-..., nothing in this incident, or the anti-UA posts that caused it to surface makes UA look good.
Last edited by spin88; Apr 2, 2013 at 10:30 pm
#190
Join Date: Oct 2002
Posts: 676
It is amazing how many posters in this thread are so quick to judge and want the captain fired without knowing all the facts. There are always 2 sides to a story and we will never know the other side. We only have a second hand writeup of a one sided story. Anyone remember the old game of telephone? How distorted a story got and how fast it got distorted? Judge not least ye be judged.
#191
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
Big enough to result in a diversion and being offloaded.
Then you should fly US Airways more on domestic flights. They have no in-flight video entertainment,
You have absolutely no idea why the pilot diverted.
Inappropriate by your individual standards. You do not get to judge for the entire aircraft.
I don't want to be stuck watching The Sound of Music on every flight.
Since you haven't heard his side of the story, you have no idea so your comment is premature and inappropriate.
Firstly, since 9/11, pilots do not leave the cockpit to resolve disputes in the cabin. Period. Argue all you want, they don't and they won't. Nor should they.
Secondly, diversions can be made for more than just security threats. If you have an out-of-control passenger yelling and screaming and not listening to flight attendants, that flight should divert.
We don't know what happened here, but it did not have to be a security threat to justify a diversion.
There doesn't have to be an arrestable offense to justify a diversion.
The only fantasizing here is your presumption the diversion was inappropriate when you don't have all the facts. Since diversions do not happen all the time, that indicates to me that this was more than a minor disturbance.
Pilots do not divert unnecessarily. It is a big deal. Whether it was a security issue or not is not really the point. Whatever the disturbance was, this crew wanted that family off the flight.
It very well may not have been wise for UA to show that film, but I do know how the family reacted was inappropriate or the flight would not have been diverted and the family offloaded.
Good luck on that one.
Agree 100%.
Gee, don't bother to ascertain all the facts before casting judgment on a pilot reacting to what he was told by his crew.
Too bad you don't have any idea what actually occurred before making your decision that the diversion was ridiculous.
I don't want to be stuck watching The Sound of Music on every flight.
How would I know him? Still sounds like a jerk to me. Couldn't even be bothered to speak to the passenger himself to assess the situation before taking drastic action with precious little justification. Who knows what the FA told him. A passenger complaint about a movie is not a security threat.
Secondly, diversions can be made for more than just security threats. If you have an out-of-control passenger yelling and screaming and not listening to flight attendants, that flight should divert.
We don't know what happened here, but it did not have to be a security threat to justify a diversion.
The only fantasizing here is your presumption the diversion was inappropriate when you don't have all the facts. Since diversions do not happen all the time, that indicates to me that this was more than a minor disturbance.
Sorry folks, but if a captain is going to divert a flight for this reason and call it a "security threat" he is going to have to explain the reasons why he felt it was warranted as well as a ton of paper work. I'm calling BS on this entire story unless there was something major left out. I wouldn't be surprised if it was completely made up. Diversions cost the airlines money and when you call it a security issue, its kind of a big deal.
Haven't posted on FT in forever but found this story somewhere else and decided to check the views here. As a father of two kids under 3 years old I would be pissed at having Alex Cross forced on them. What a complete lack of judgment on UA's part. Oh, and for the folks who are in the "deal with it" camp, either you don't have kids or you don't care. In either case, it doesn't make UA's terrible decision any better. I hope whoever approved that movie got reprimanded and I hope the pilot gets it as well.
Honestly the only appropriate action in this situation is to do your best to shield your children from it and complain to United afterwards that it was inappropriate. You'd probably even receive some compensation.
Asking for any action that would affect the rest of the passengers on the flight is not the way to go.
Asking for any action that would affect the rest of the passengers on the flight is not the way to go.
Gee, don't bother to ascertain all the facts before casting judgment on a pilot reacting to what he was told by his crew.
Too bad you don't have any idea what actually occurred before making your decision that the diversion was ridiculous.
Last edited by Always Flyin; Apr 2, 2013 at 10:54 pm Reason: Edit
#192
Join Date: Aug 2008
Location: DCA, IAD (not BWI if I can help it)
Programs: UA 1MM 1K, Marriott Gold, Hyatt Explorist, status-free on AA, AS, B6, DL, WN, Amtrak, etc.
Posts: 1,481
I kind of hate how the tenor of some of the comments in this thread has followed a template I see in a lot of discussions about Apple/Facebook/Google/Microsoft:
This company has a right to do X, therefore it was right to do X.
Also, Fallows is an excellent journalist with decades of experience--and a pilot's license he seems to put to regular use.
This company has a right to do X, therefore it was right to do X.
Also, Fallows is an excellent journalist with decades of experience--and a pilot's license he seems to put to regular use.
#194
Join Date: Jan 2000
Location: London; Bangkok; Las Vegas
Programs: AA Exec Plat; UA MM Gold; Marriott Lifetime Titanium; Hilton Diamond
Posts: 8,745
Also, Fallows is an excellent journalist with decades of experience--and a pilot's license he seems to put to regular use.
#195
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
Note also this story came out of his more general posts about his unhappiness with UA, dispite being GS.
I've seen lots of hatchet jobs, this is not one of them.