Gate agents pre/post security- any difference?
Apr 1, 2013, 11:01 pm
#16
Join Date: Jan 2001
Location: Somewhere I've Driven To
Programs: HiltonHonors, IHG Hotels, DL Skymiles
Posts: 2,070
Looked up GG STANDBY today.....quote -- (partial content) --
"IN ADDITION TO THE ORIGINAL AIRPORT OF DEPARTURE OR ARRIVAL, THE CUSTOMER MAY CHECK IN AND STANDBY TO/FROM SAME POINT CITIES, ie., IAD/DCA.
PLEASE NOTE STANDBY WOULD NOT BE ALLOWED TO/FROM A SAME CITY POINT IF THE FARE IS VALID TO/FROM A SPECIFIC AIRPORT ONLY. SEE FARE RULE FOR SAME POINT CITIES."
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So......, it turns out this can be done after all. Let's say you hold a ticketed reservation from IAD to ORD but you want to fly from DCA to ORD. We know the normal standby entry in SHARES only works from the same airport.
However, I did ask a veteran CO agent today to look at this statement and tell me how this can be done. She said we would have to add a segment into the PNR -- (example)
UA 123Y 22 APR IADORD 400pm HK1 = [passenger is holding confirmed this segment]
ARNK
UA 400Y 22 APR DCAORD 900pm PD1 = [PD = waitlisted - this is what we add].
Personally I would only recommend this --
1. If the passenger really wants to deal with two airports and has a wide gap of time between the two flights or obviously has missed the earlier flight.
2. If the passenger wants to risk the standby; no guarantee.
3. Or I would encourage the passenger to confirm space (if available) and pay the SDC fee if they choose to go to the other airport thereby eliminating the guesswork. I would not charge the fee during irregular ops.
4. Regarding above GG information, if the same fare is not valid from/to the co-terminal airport, we could disregard this rule during irregular ops.
Apparently the SHARES entry for the PD'd flight 400 would be this --
6:W400/22APRDCA-SMITH/JOHN
Hope this helps ?
"IN ADDITION TO THE ORIGINAL AIRPORT OF DEPARTURE OR ARRIVAL, THE CUSTOMER MAY CHECK IN AND STANDBY TO/FROM SAME POINT CITIES, ie., IAD/DCA.
PLEASE NOTE STANDBY WOULD NOT BE ALLOWED TO/FROM A SAME CITY POINT IF THE FARE IS VALID TO/FROM A SPECIFIC AIRPORT ONLY. SEE FARE RULE FOR SAME POINT CITIES."
-------
So......, it turns out this can be done after all. Let's say you hold a ticketed reservation from IAD to ORD but you want to fly from DCA to ORD. We know the normal standby entry in SHARES only works from the same airport.
However, I did ask a veteran CO agent today to look at this statement and tell me how this can be done. She said we would have to add a segment into the PNR -- (example)
UA 123Y 22 APR IADORD 400pm HK1 = [passenger is holding confirmed this segment]
ARNK
UA 400Y 22 APR DCAORD 900pm PD1 = [PD = waitlisted - this is what we add].
Personally I would only recommend this --
1. If the passenger really wants to deal with two airports and has a wide gap of time between the two flights or obviously has missed the earlier flight.
2. If the passenger wants to risk the standby; no guarantee.
3. Or I would encourage the passenger to confirm space (if available) and pay the SDC fee if they choose to go to the other airport thereby eliminating the guesswork. I would not charge the fee during irregular ops.
4. Regarding above GG information, if the same fare is not valid from/to the co-terminal airport, we could disregard this rule during irregular ops.
Apparently the SHARES entry for the PD'd flight 400 would be this --
6:W400/22APRDCA-SMITH/JOHN
Hope this helps ?
Last edited by FlyingNone; Apr 1, 2013 at 11:10 pm
Apr 2, 2013, 6:09 am
#17
Join Date: Aug 2011
Programs: UA 1K
Posts: 8,634
Looked up GG STANDBY today.....quote -- (partial content) --
"IN ADDITION TO THE ORIGINAL AIRPORT OF DEPARTURE OR ARRIVAL, THE CUSTOMER MAY CHECK IN AND STANDBY TO/FROM SAME POINT CITIES, ie., IAD/DCA.
PLEASE NOTE STANDBY WOULD NOT BE ALLOWED TO/FROM A SAME CITY POINT IF THE FARE IS VALID TO/FROM A SPECIFIC AIRPORT ONLY. SEE FARE RULE FOR SAME POINT CITIES."
"IN ADDITION TO THE ORIGINAL AIRPORT OF DEPARTURE OR ARRIVAL, THE CUSTOMER MAY CHECK IN AND STANDBY TO/FROM SAME POINT CITIES, ie., IAD/DCA.
PLEASE NOTE STANDBY WOULD NOT BE ALLOWED TO/FROM A SAME CITY POINT IF THE FARE IS VALID TO/FROM A SPECIFIC AIRPORT ONLY. SEE FARE RULE FOR SAME POINT CITIES."
You're right that it seems too risky a lot of the time -- of course, it would be a lot less bad if you're trying to standby TO a different airport rather than FROM a different airport.
SDC is naturally a safer option. Do you know if there's anything in the GG SDC text that allows the same thing? It would seem kind of silly if you could do it as a standby but not SDC, but wonders never cease
Apr 2, 2013, 7:35 am
#18
Join Date: Jan 2001
Location: Somewhere I've Driven To
Programs: HiltonHonors, IHG Hotels, DL Skymiles
Posts: 2,070
This is extremely helpful! Do you happen to remember what line numbers those are?
You're right that it seems too risky a lot of the time -- of course, it would be a lot less bad if you're trying to standby TO a different airport rather than FROM a different airport.
SDC is naturally a safer option. Do you know if there's anything in the GG SDC text that allows the same thing? It would seem kind of silly if you could do it as a standby but not SDC, but wonders never cease
You're right that it seems too risky a lot of the time -- of course, it would be a lot less bad if you're trying to standby TO a different airport rather than FROM a different airport.
SDC is naturally a safer option. Do you know if there's anything in the GG SDC text that allows the same thing? It would seem kind of silly if you could do it as a standby but not SDC, but wonders never cease
I'll get back to you.
Apr 2, 2013, 9:28 pm
#20
Join Date: Jan 2001
Location: Somewhere I've Driven To
Programs: HiltonHonors, IHG Hotels, DL Skymiles
Posts: 2,070
This is extremely helpful! Do you happen to remember what line numbers those are?
You're right that it seems too risky a lot of the time -- of course, it would be a lot less bad if you're trying to standby TO a different airport rather than FROM a different airport.
SDC is naturally a safer option. Do you know if there's anything in the GG SDC text that allows the same thing? It would seem kind of silly if you could do it as a standby but not SDC, but wonders never cease
You're right that it seems too risky a lot of the time -- of course, it would be a lot less bad if you're trying to standby TO a different airport rather than FROM a different airport.
SDC is naturally a safer option. Do you know if there's anything in the GG SDC text that allows the same thing? It would seem kind of silly if you could do it as a standby but not SDC, but wonders never cease
The line numbers in GG STANDBY are 131-141.
Looked up GG SDC text today and could not find any reference anywhere allowing SDC application from a co-terminal airport. Do we then assume it's forbidden ?...well, no, if we go back and read about it in GG STANDBY (??). Truthfully, this is a debate I would not tackle with my coworkers. I would just use my BEST JUDGEMENT in favor of NOT TORTURING THE PASSENGER !!
As I have stated above, irregular ops are another matter. If a person is flying out of LGA (ie., conex to SFO) and and the whole thing goes south due to mechanical or weather with no options available out of LGA, I would find it impossible to believe that any CSR would not protect out of JFK or EWR if the passenger so desires.
Apr 2, 2013, 10:23 pm
#21
Join Date: Oct 2009
Location: Up North
Programs: Skymiles, MPL Chase Premier
Posts: 782
On the other hand, I'm sick of pax twisting my words when I tell them one thing and then they lie out of their teeth saying something completely opposite. I had an instance where a pax risked a connection even after my advice. When they got to the hub, they didn't have a gate and blew the connection. They blew a lid on the plane and the police had to show up at the gate. Thankfully, there was a commuter on that plane that backed up my story when UA reps/police questioned him regarding it.