UA.com Seatmap Screwup?
Mar 26, 2013, 1:12 am
#1
Original Poster
Join Date: Apr 2012
Location: ORF
Programs: UA & DL Gold
Posts: 309
UA.com Seatmap Screwup?
Hey,
I am looking at the seatmap for UA840 on 3/29 (SYD -> LAX). The seatmap on UA.com shows every single economy seat as booked. Having flown this route many times, I find this extremely hard to believe...
If you look over at Expert Flyer you'll see a seatmap that is more believeable. Interestingly, both UA.com and expertflyer.com agree on the seats for Biz/First -- the disconnect is only with E/E+.
So which site is right? Conventional wisdom says UA.com should be right -- but if the flight is really booked completely full in E/E+ I'd be very surprised.
Thoughts?
-- Dan
I am looking at the seatmap for UA840 on 3/29 (SYD -> LAX). The seatmap on UA.com shows every single economy seat as booked. Having flown this route many times, I find this extremely hard to believe...
If you look over at Expert Flyer you'll see a seatmap that is more believeable. Interestingly, both UA.com and expertflyer.com agree on the seats for Biz/First -- the disconnect is only with E/E+.
So which site is right? Conventional wisdom says UA.com should be right -- but if the flight is really booked completely full in E/E+ I'd be very surprised.
Thoughts?
-- Dan
Mar 26, 2013, 2:18 am
#2
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
At the price I see they're asking for an economy seat I'd say that they are oversold, or at least wouldn't mind being oversold.
I'd believe the seat map.
I'd believe the seat map.
Mar 26, 2013, 2:28 am
#3
Original Poster
Join Date: Apr 2012
Location: ORF
Programs: UA & DL Gold
Posts: 309
I forgot to add -- the seatmap went from like 50 open seats to 0 overnight. Furthermore, it's showing all E/E+ as booked. I could understand some middle E+ seats being booked -- but not every single one.
I still don't believe it. Guess I'll wait and see.
Edit -- other travel sites (travelocity, etc) show a seatmap that is more or less equivalent to the expertflyer site.
I still don't believe it. Guess I'll wait and see.
Edit -- other travel sites (travelocity, etc) show a seatmap that is more or less equivalent to the expertflyer site.
Last edited by debracey; Mar 26, 2013 at 2:34 am
Mar 26, 2013, 2:35 pm
#5
Original Poster
Join Date: Apr 2012
Location: ORF
Programs: UA & DL Gold
Posts: 309
ExpertFlyer shows the seats as empty (or paid upgrade). There might be 1-2 seats blocked, but not a lot.
I did try a dummy booking a UA.com, which was offering tickets at different price points, with each marked as 1-5 seats "available at this price" -- but when you click the seatmap thing it shows every seat full.
I did try a dummy booking a UA.com, which was offering tickets at different price points, with each marked as 1-5 seats "available at this price" -- but when you click the seatmap thing it shows every seat full.
Mar 26, 2013, 2:45 pm
#7
Join Date: Jul 2004
Location: Chicago USA
Programs: *A Junkie, SQ PPS, Skywards Gold, 2 Million Mile Flyer;*wood LT Plat, BA MM
Posts: 1,762
Hey,
I am looking at the seatmap for UA840 on 3/29 (SYD -> LAX). The seatmap on UA.com shows every single economy seat as booked. Having flown this route many times, I find this extremely hard to believe...
If you look over at Expert Flyer you'll see a seatmap that is more believeable. Interestingly, both UA.com and expertflyer.com agree on the seats for Biz/First -- the disconnect is only with E/E+.
So which site is right? Conventional wisdom says UA.com should be right -- but if the flight is really booked completely full in E/E+ I'd be very surprised.
Thoughts?
-- Dan
I am looking at the seatmap for UA840 on 3/29 (SYD -> LAX). The seatmap on UA.com shows every single economy seat as booked. Having flown this route many times, I find this extremely hard to believe...
If you look over at Expert Flyer you'll see a seatmap that is more believeable. Interestingly, both UA.com and expertflyer.com agree on the seats for Biz/First -- the disconnect is only with E/E+.
So which site is right? Conventional wisdom says UA.com should be right -- but if the flight is really booked completely full in E/E+ I'd be very surprised.
Thoughts?
-- Dan
I know it's a looooong shot, but I heard the Ellen Show is taking the entire audience Down Under in March. Maybe there's a connection? Qantas is flipping the tab, but maybe it's spilling over to other airlines (like crew, media, vendor/sponsor reps, relatives, etc. etc.)? Maybe that's when everyone comes home?
Mar 26, 2013, 4:38 pm
#8
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,641
UA.com isn't always right. For example, my flight yesterday on an A320. Row 11 on the seatmap was supposed to be limited recline due to the exit row behind. When I boarded, I was pleasantly surprised to find that row 11 was NOT limited recline and that Row 12 was limited recline.
Mar 26, 2013, 6:20 pm
#9
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[KVS Availability Tool 7.1.8/Diamond - Amadeus Seat Map: 29 Mar 2013/UA 840/SYD-LAX/744/Y-Economy]
Code:
A B C | D E F G | H J K 19 - - - - - - - - - - [W] 20 - - - - - - - - +P - [W] 21 - +P - +P +P +P - - +P - [W] 22 - +P - +P +P +P +P +P +P - [W] 23 - +P +P +P +P +P - - +P - [W] 24 - +P +P - +P - - - +P - [W] 25 - +P +P - - - - +P +P - [W] 33 - - - - - - [W] [E] 34 - - - - - - - - - - [W] 35 - - - - - - - - - - [W] 36 - - - - - - - - - - [W] 37 - + - - - + - - + - [W] 38 - - - - + + - - - - [W] 39 - - - - + + - - - - [W] 40 - + - - - - - - - - [W] 41 - - - - - - - - + - [W] 42 + + - - - - [W] 43 - - - - - - 45 - - - - - - [E] 46 - + - - - - 47 - + - - - - 48 - + - - + - 49 - - - - - - - - - - 50 - - - - + - - - - - 51 - - - - - - - - - - 52 - - - - - - - - - - 53 - - - - - - - - + - 54 - - - - - - - - - - 55 - - - - - + - + - - 56 - - - - - + - - + - 57 - + - - - - - - + - 58 - - - + + - - - 59 - - - + + - - - 60 - - - - - - - + 61 - + - - [+] Available [W] Wing [L] Lavatory [-] Unavailable [E] Exit Row [U] Upper Deck [P] Preferred [|] Aisle
Mar 27, 2013, 12:56 am
#10
Original Poster
Join Date: Apr 2012
Location: ORF
Programs: UA & DL Gold
Posts: 309
Something still doesn't add up. FWIW -- you can now use the UA.com flight status thing to view the seatmap, which is still insisting that everything is booked in Y....
EDIT: The seatmap on UA.com now shows seatmaps that match other sites. Very - very odd. I can understand being a little off once and a while, but this one was *way* off.
Last edited by debracey; Mar 27, 2013 at 1:19 am
Mar 27, 2013, 6:06 am
#11
Join Date: Nov 2008
Location: DFW
Programs: UA peon (+decades 1K), AA Exec Plt
Posts: 1,117
There are quite a few unassigned seats on that flight, both in E+ and otherwise:
[KVS Availability Tool 7.1.8/Diamond - Amadeus Seat Map: 29 Mar 2013/UA 840/SYD-LAX/744/Y-Economy]
[KVS Availability Tool 7.1.8/Diamond - Amadeus Seat Map: 29 Mar 2013/UA 840/SYD-LAX/744/Y-Economy]
Code:
A B C | D E F G | H J K 19 - - - - - - - - - - [W] 20 - - - - - - - - +P - [W] 21 - +P - +P +P +P - - +P - [W] 22 - +P - +P +P +P +P +P +P - [W] 23 - +P +P +P +P +P - - +P - [W] 24 - +P +P - +P - - - +P - [W] 25 - +P +P - - - - +P +P - [W] 33 - - - - - - [W] [E] 34 - - - - - - - - - - [W] 35 - - - - - - - - - - [W] 36 - - - - - - - - - - [W] 37 - + - - - + - - + - [W] 38 - - - - + + - - - - [W] 39 - - - - + + - - - - [W] 40 - + - - - - - - - - [W] 41 - - - - - - - - + - [W] 42 + + - - - - [W] 43 - - - - - - 45 - - - - - - [E] 46 - + - - - - 47 - + - - - - 48 - + - - + - 49 - - - - - - - - - - 50 - - - - + - - - - - 51 - - - - - - - - - - 52 - - - - - - - - - - 53 - - - - - - - - + - 54 - - - - - - - - - - 55 - - - - - + - + - - 56 - - - - - + - - + - 57 - + - - - - - - + - 58 - - - + + - - - 59 - - - + + - - - 60 - - - - - - - + 61 - + - - [+] Available [W] Wing [L] Lavatory [-] Unavailable [E] Exit Row [U] Upper Deck [P] Preferred [|] Aisle
Something still doesn't add up. FWIW -- you can now use the UA.com flight status thing to view the seatmap, which is still insisting that everything is booked in Y....
EDIT: The seatmap on UA.com now shows seatmaps that match other sites. Very - very odd. I can understand being a little off once and a while, but this one was *way* off.
Is the information UA Insider looks at no better than the information provided to us? Did +40 people cancel their tickets? Why can KVS and ExpertFlyer see what seems to be the true information but united.com and UA Insider not see it?
Mar 27, 2013, 6:27 am
#12
Join Date: Feb 2008
Location: Chicago, IL
Programs: Marriott Ambassador, UA Mileage Plus 1K, AA Executive Plat, Marriott Ambassador Elite
Posts: 2,344
i just hope for hte sake of the OP he has a window or aisle. long way to go if he gets stuck in the middle!
Mar 27, 2013, 6:34 am
#13
Original Poster
Join Date: Apr 2012
Location: ORF
Programs: UA & DL Gold
Posts: 309
An E+ seat would be OK I guess, but I can't get that for another 12 hours or so.
-- Dan
Mar 27, 2013, 7:23 am
#14
Join Date: Feb 2008
Location: Chicago, IL
Programs: Marriott Ambassador, UA Mileage Plus 1K, AA Executive Plat, Marriott Ambassador Elite
Posts: 2,344
well, pending where you fall, you may get it based on the booking so far in business.
Mar 27, 2013, 7:42 am
#15
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Location: PSM
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