United thinks I flew a flight that I didn't.
Mar 25, 2013, 2:53 pm
#1
Original Poster
Join Date: Jul 2011
Posts: 226
United thinks I flew a flight that I didn't.
I booked a one way flight AMA-IAH-AUS. I canceled the flight after check in. Now I'm trying to rebook under the same confirmation number and the website won't let me. The premier line and web support are convinced that I flew the AMA-IAH leg. I never left Austin that day!
Mar 25, 2013, 3:14 pm
#2
FlyerTalk Evangelist
Join Date: Jul 2007
Location: DFW
Programs: UA Pleb, HH Gold, PWP General Secretary
Posts: 23,199
This happened to me and it took 6 months to get my money back. Go and buy something with a credit card right now to show that you are not in your destination.
SERIOUSLY RIGHT NOW
SERIOUSLY RIGHT NOW
Mar 25, 2013, 3:49 pm
#4
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,643
if your MP# was included to the reservation and the flight activity for AUS-IAH did not post to your account that would be a helpful argument in your favor.
brings up an interesting conversation though. UA tells you to save your BP as proof of travel. what do you save as proof of "not travel"? did you get a cancellation email confirmation from UA with a timestamp? if so that's more good evidence.
brings up an interesting conversation though. UA tells you to save your BP as proof of travel. what do you save as proof of "not travel"? did you get a cancellation email confirmation from UA with a timestamp? if so that's more good evidence.
Mar 25, 2013, 5:10 pm
#6
Join Date: Jan 2008
Location: SF Bay Area
Programs: UA 1K MM, Marriott Life Plat, various others of little note
Posts: 2,763
Mar 25, 2013, 6:55 pm
#10
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
This may be an obvious question, but did you cancel before the departure time of the flight? If not, the flight coupon gets used and has no value.
Mar 25, 2013, 11:10 pm
#12
Join Date: Mar 2009
Location: LAX & EWR/JFK
Programs: Fomerly UA 1K, now Gold... next year, who knows?
Posts: 1,432
I booked a one way flight AMA-IAH-AUS. I canceled the flight after check in. Now I'm trying to rebook under the same confirmation number and the website won't let me. The premier line and web support are convinced that I flew the AMA-IAH leg. I never left Austin that day!
Mar 25, 2013, 11:16 pm
#13
Join Date: Dec 2006
Location: ORD
Programs: AA EXP,2MM, DL Gold,Starwood PLT
Posts: 3,876
Mar 26, 2013, 8:25 am
#14
Original Poster
Join Date: Jul 2011
Posts: 226
Well I was able to rebook online without any trouble today. They must have fixed something when I hung up on them.
Last edited by FlyinHawaiian; Mar 26, 2013 at 8:57 am Reason: merge