UA Insider

Hi Everyone, we are getting ready to issue the following release regarding our new onboard Wi-Fi service and wanted to give you a first look. There’s more great progress to come.

Shannon Kelly
Director, Customer Insights
United Airlines

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UNITED AIRLINES LAUNCHES SATELLITE BASED WI-FI SERVICE

CHICAGO, Jan. 15, 2013 – United Airlines has introduced onboard satellite-based Wi-Fi internet connectivity on the first of its international widebody aircraft, becoming the first U.S.-based international carrier to offer customers the ability to stay connected while traveling on long-haul overseas routes.

The aircraft, a Boeing 747 outfitted with Panasonic Avionics Corporation’s Ku-band satellite technology, serves trans-Atlantic and trans-Pacific routes.

Additionally, United has outfitted Ku-band satellite Wi-Fi on two Airbus 319 aircraft serving domestic routes, offering customers faster inflight Internet service than air-to-ground technology (ATG). The company expects to complete installation of satellite-based WiFi on 300 mainline aircraft by the end of this year.

“Satellite-based Wi-Fi service enables us to better serve our customers and offer them more of what they want in a global airline,” said Jim Compton, vice chairman and chief revenue officer at United. “With this new service, we continue to build the airline that customers want to fly.”

Customers have the choice of two speeds: Standard, priced initially between $3.99 and $14.99 depending on the duration of flight, and Accelerated, priced initially between $5.99 and $19.99 and offering faster download speeds than Standard.

United will install satellite-based Wi-Fi on Airbus 319 and 320 aircraft, and on Boeing 737, 747, 757, 767, 777 and 787 aircraft. Customers will be able to use their wireless devices such as laptops, smart phones and tablets onboard those aircraft to connect with internet service using the in-flight hotspot.

United is upgrading its fleet with more than $550 million in additional onboard improvements, including:

• Offering the world’s largest fleet of aircraft with flat-bed seats, with more than 175 aircraft with 180-degree flat beds in premium cabins once the airline completes the installation in the second quarter.
  
• Expanding extra-legroom Economy Plus seating to provide the most such seating of any U.S. carrier.
  
• Revamping the transcontinental “p.s.” fleet of airplanes that fly between New York Kennedy and Los Angeles and San Francisco, offering an improved premium cabin with fully flat beds, Wi-Fi Internet service, and personal on-demand entertainment at every seat.
  
• Improving inflight entertainment options with streaming video content on the Boeing 747-400 fleet.
  
• Retrofitting overhead bins on 152 Airbus aircraft, allowing for significantly greater storage of carry-on baggage.

About United
United Airlines and United Express operate an average of 5,557 flights a day to 378 airports on six continents from the airline’s hubs in Chicago, Cleveland, Denver, Guam, Houston, Los Angeles, New York/Newark, San Francisco, Tokyo and Washington, D.C. United is upgrading its cabins with more flat-bed seats in first and business class and more extra-legroom economy-class seating than any other airline in North America. United now has 180 airplanes featuring DIRECTV®, offering customers more live television access than any other airline in the world. United operates nearly 700 mainline aircraft and has orders for more than 270 new aircraft deliveries through 2022. In 2012, United was the first North American airline to take delivery of new Boeing 787 Dreamliner aircraft. United was rated the world’s most admired airline on FORTUNE magazine’s 2012 airline-industry list of the World’s Most Admired Companies. Readers of Global Traveler magazine have voted United’s MileagePlus program the best frequent flyer program for nine consecutive years. United is a founding member of Star Alliance, which provides service to 193 countries via 27 member airlines. More than 85,000 United employees reside in every U.S. state and in countries around the world. For more information, visit united.com or follow United on Twitter and Facebook. The common stock of United’s parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL.

love_to_travel

Awesome! ^

mkr

^^Great news!!!

boss315

A+++++++++++++++++++++++++

cordelli

Very cool.

Thanks

goalie

So my questions are:

Do those in premium cabins get it for free? Yeah I know that the word "free" is not to be spoken publicly in the new world order but I'd still like to know?
Will top tier elites get it for free (see above comments about "free") or at a discount?

mherdeg

SQ has equipped some of their 777s with Wi-Fi. There is a charge to use the Internet *even if you are a paying First passenger*. A bit tacky but great from an unbundling perspective!

Axey

Hoping deployment will go a bit quicker than fleet-wide in-seat power promised by United in, you know, 1998. 15 years later, still waiting.

cyclogenesis

Good stuff..
It would be excellent if United could integrate into its system the ability to tell if flights are enabled with this technology. Knowledge before a flight would change my preparation and would actually make me a much more likely purchaser.

milesmuncher

No love for the regional jets on those >1000 mile routes?

sammyindc

Really great news!!!

uastarflyer

Is the system on the one 747 also doing the wireless streaming of content?

Is the 747 streaming (not Internet connectivity but streaming content) going to have a charge or will it be free?

pauljacobson958

Fantastic news. Any word on the actual data speeds for standard and upgraded service?

JAaronT

Will there be monthly plans? (although probably doesn't make much sense with 3 aircraft right now...)

SFO_Runner

Awesome. Time to buy that WiFi to WiFi router and resell UA's offering to other FT'ers at a cut rate