IRROPS policies for UA customers: 2013 and beyond.
Aug 28, 2014, 10:17 pm
#151
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,345
Hotels are still provided for 1Ks who misconnect for any reason including weather, crew delay, late arrival, etc.
I got a hotel in DEN in May on an award ticket SEA-DEN-xxx. SEA-DEN was over 2 hours late due to a late arriving aircraft from ORD (which was late due to crew availability). Arrived in DEN to find my connection departed. Lots of folks late into Denver that night for some reason so both customer service lines were ridiculously packed. I went downstairs to the check-in area and found an agent who was working there and could help me. Asked for a rebook to the next day and a hotel. After the rhetorical, "Do we still provide hotel rooms in these situations?," she said yes and gladly sent me on my way. She apologized profusely they had to send me to a hotel on I-25 instead of next to the airport. No biggie to me.
-RM
I got a hotel in DEN in May on an award ticket SEA-DEN-xxx. SEA-DEN was over 2 hours late due to a late arriving aircraft from ORD (which was late due to crew availability). Arrived in DEN to find my connection departed. Lots of folks late into Denver that night for some reason so both customer service lines were ridiculously packed. I went downstairs to the check-in area and found an agent who was working there and could help me. Asked for a rebook to the next day and a hotel. After the rhetorical, "Do we still provide hotel rooms in these situations?," she said yes and gladly sent me on my way. She apologized profusely they had to send me to a hotel on I-25 instead of next to the airport. No biggie to me.
-RM
Sep 22, 2014, 3:52 pm
#152
Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,777
Ground Transportation?
All flights cancelled out of PWM due to low cloud cover. BOS origination was the only alternative. I paid $28 for bus fare to get to Logan. Has any 1K or GS member gotten reimbursed for a forced surface sector account weather in the last two years?
Sep 22, 2014, 4:05 pm
#153
Join Date: Oct 2012
Location: NYC
Programs: AADULtArer
Posts: 5,690
Yes, from EWR. Weather timed crew out and I surface travelled rather than spend the night in NYC.
Sep 22, 2014, 4:50 pm
#154
Join Date: Aug 2001
Location: SFO
Programs: AC SE, AA EXP MM, UA Gold MM, Hyatt Glob, Marriott Titanium, HH Dia, IHG Plat
Posts: 4,777
Sep 22, 2014, 4:55 pm
#155
Suspended
Join Date: Jan 2012
Programs: vx diamond
Posts: 377
About a month ago, I was connecting MUC/ORD/IAH/SJC in Paid First (P class). In ORD, there was some weather, and we were help up for about 1 hour (to allow a family to make their Bogata flight). By the time we arrived in IAH, my 9:30 pm IAH-SJC flight had already departed.
I went to the Terminal E United Club to get rebooked for a flight the next day. The agent provided a hotel and 2 meal vouchers. I asked if I received the vouchers because I was in paid First or if it was because I was on an international itinerary. She told me that I received a hotel since I was a 1k.
I mentioned that I thought the hotel for 1k policy was no longer in force. She said as far as she knew, 1k's will get a hotel for any misconnections. And that she has been providing hotels since the merger with CO (i.e. picked up United's policy).
Also another passenger who was a Star Gold also received a hotel due to an international misconnection.
I've read other posts that hotels for 1ks was problematic. Hopefully the IAH agent is correct, that 1ks are still provided hotels if misconnecting (last flight of the day).
I went to the Terminal E United Club to get rebooked for a flight the next day. The agent provided a hotel and 2 meal vouchers. I asked if I received the vouchers because I was in paid First or if it was because I was on an international itinerary. She told me that I received a hotel since I was a 1k.
I mentioned that I thought the hotel for 1k policy was no longer in force. She said as far as she knew, 1k's will get a hotel for any misconnections. And that she has been providing hotels since the merger with CO (i.e. picked up United's policy).
Also another passenger who was a Star Gold also received a hotel due to an international misconnection.
I've read other posts that hotels for 1ks was problematic. Hopefully the IAH agent is correct, that 1ks are still provided hotels if misconnecting (last flight of the day).
Sep 22, 2014, 5:20 pm
#157
Join Date: Dec 2006
Location: Silicon wasteland
Programs: UA 1KMM
Posts: 1,381