Problem with Chrome and united.com
Jun 6, 2018, 11:46 am
#16
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
Jul 18, 2018, 8:15 am
#18
Join Date: Oct 2008
Location: SFO
Programs: UA 1K
Posts: 4,449
Won't work on Chrome or Edge
I've cleared cache on both Chrome and Edge, and United.com works on neither.
Chrome:
I click on united.com, and then the page initially shows up. However, as it begins to load, chrome dies and shuts down. "Chrome has stopped working", and the entire browser closes.
Edge:
United.com loads fine, I can navigate the page, but when I do a flight search and click the box to enter a date or destination, the flight search page simply re-loads again back to blank.
Anybody have any solutions? Thank you.
Chrome:
I click on united.com, and then the page initially shows up. However, as it begins to load, chrome dies and shuts down. "Chrome has stopped working", and the entire browser closes.
Edge:
United.com loads fine, I can navigate the page, but when I do a flight search and click the box to enter a date or destination, the flight search page simply re-loads again back to blank.
Anybody have any solutions? Thank you.
Jul 18, 2018, 8:37 am
#19
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,498
I've cleared cache on both Chrome and Edge, and United.com works on neither.
Chrome:
I click on united.com, and then the page initially shows up. However, as it begins to load, chrome dies and shuts down. "Chrome has stopped working", and the entire browser closes.
Edge:
United.com loads fine, I can navigate the page, but when I do a flight search and click the box to enter a date or destination, the flight search page simply re-loads again back to blank.
Anybody have any solutions? Thank you.
Chrome:
I click on united.com, and then the page initially shows up. However, as it begins to load, chrome dies and shuts down. "Chrome has stopped working", and the entire browser closes.
Edge:
United.com loads fine, I can navigate the page, but when I do a flight search and click the box to enter a date or destination, the flight search page simply re-loads again back to blank.
Anybody have any solutions? Thank you.
Both edge & chrome on win10 work for searches for me.
edit add: when you say 'clear cache', does that include all cookies? usually easiest test is restart program and then new incognito / private window.
Jul 18, 2018, 9:11 am
#20
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
I've cleared cache on both Chrome and Edge, and United.com works on neither.
Chrome:
I click on united.com, and then the page initially shows up. However, as it begins to load, chrome dies and shuts down. "Chrome has stopped working", and the entire browser closes.
Edge:
United.com loads fine, I can navigate the page, but when I do a flight search and click the box to enter a date or destination, the flight search page simply re-loads again back to blank.
Anybody have any solutions? Thank you.
Chrome:
I click on united.com, and then the page initially shows up. However, as it begins to load, chrome dies and shuts down. "Chrome has stopped working", and the entire browser closes.
Edge:
United.com loads fine, I can navigate the page, but when I do a flight search and click the box to enter a date or destination, the flight search page simply re-loads again back to blank.
Anybody have any solutions? Thank you.
That doesn't sound like a United.com issue, it sounds like a Chrome process not functioning and crashing. Nothing (or very little) to do with the website you're visiting.
Try this:
Go to "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe"
Right click on chrome.exe and rename it as "chrome1" without quotes. Just add 1 in the name! Now right click on "Chrome again and chose "Send to" and select "Desktop" as a location for the shortcut. Now restart your computer to apply the changes and open google chrome from the shortcut in the desktop. See if that works.
Jul 22, 2018, 11:23 pm
#21
Join Date: Oct 2008
Location: SFO
Programs: UA 1K
Posts: 4,449
Are you checking that "only" United.com doesn't work? Or is United.com the only website you've been trying...
That doesn't sound like a United.com issue, it sounds like a Chrome process not functioning and crashing. Nothing (or very little) to do with the website you're visiting.
Try this:
Go to "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe"
Right click on chrome.exe and rename it as "chrome1" without quotes. Just add 1 in the name! Now right click on "Chrome again and chose "Send to" and select "Desktop" as a location for the shortcut. Now restart your computer to apply the changes and open google chrome from the shortcut in the desktop. See if that works.
That doesn't sound like a United.com issue, it sounds like a Chrome process not functioning and crashing. Nothing (or very little) to do with the website you're visiting.
Try this:
Go to "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe"
Right click on chrome.exe and rename it as "chrome1" without quotes. Just add 1 in the name! Now right click on "Chrome again and chose "Send to" and select "Desktop" as a location for the shortcut. Now restart your computer to apply the changes and open google chrome from the shortcut in the desktop. See if that works.
Thanks, but yes, all the cookies are cleared.
Last edited by WineCountryUA; Jul 24, 2018 at 10:27 pm Reason: merging consecutive posts by same member
Dec 23, 2020, 7:03 pm
#22
Join Date: Dec 2020
Posts: 1
Late to the party, but I was experiencing the same problem for a while now - from time to time the united.com page would just load blank in Chrome from time to time (on multiple machines with different OS).
Turns out this is a problem with the browser's "locale" (in a way it's the default language the browser is using) - if it's not recognized by united, the page breaks.
Their page recognizes maybe like 4-5 different "locales" ("US", "CH", "JP" and 2-3 more) total, so anything as exotic as say ... "PL" :-) was breaking their site.
Can't post links yet, but following the instructions from first Google result under "chrome change locale" did the trick for me.
Turns out this is a problem with the browser's "locale" (in a way it's the default language the browser is using) - if it's not recognized by united, the page breaks.
Their page recognizes maybe like 4-5 different "locales" ("US", "CH", "JP" and 2-3 more) total, so anything as exotic as say ... "PL" :-) was breaking their site.
Can't post links yet, but following the instructions from first Google result under "chrome change locale" did the trick for me.
May 3, 2024, 10:21 am
#24
Join Date: Sep 2009
Location: DC
Programs: UA1K
Posts: 139
Reviving this long dormant topic....is anyone having an issue with Chrome not displaying trip details? When I click on 'manage trip', the page fully loads, but is totally blank aside from the Site Feedback box on the right-hand side of the screen. Emailed support and nobody can seem to figure it out...same problem with Edge.
May 3, 2024, 10:51 am
#25
Join Date: Dec 2009
Location: BOS (South End)
Programs: UA 1K, AA EXP, TrueBlue, IHG Plat Amb, SPG Gold, Marriott Gold, Accor Platinum, National Exec Elite
Posts: 908
@n12hx site keeps crashing for me when attempting to search for r/t or multi-city flights with Chrome...
May 3, 2024, 10:59 am
#26
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,926
For me the desktop Chrome is working fine in these case. Try clearing the united browser cookies.
Last edited by WineCountryUA; May 3, 2024 at 1:22 pm
May 3, 2024, 1:08 pm
#27
Join Date: Sep 2009
Location: DC
Programs: UA1K
Posts: 139
May 3, 2024, 3:00 pm
#28
Join Date: Aug 2021
Location: IAD
Programs: UA Plat, HH Diamond, Supersonic (BA1Y, BA1223)
Posts: 223
Trip details has been inop for me on chrome (and edge) for most of the week, but seems to be working the past 2 days.
I did notice that even on the summary page, the info was wrong. It showed my destination as ORD, I was going IAD-ORD-MCI, causing a moment of panic since I couldnt get in to see if there was a problem with the booking.
But, like I said, "seems" ok now...
I did notice that even on the summary page, the info was wrong. It showed my destination as ORD, I was going IAD-ORD-MCI, causing a moment of panic since I couldnt get in to see if there was a problem with the booking.
But, like I said, "seems" ok now...
May 3, 2024, 3:57 pm
#29
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,926
May 3, 2024, 5:21 pm
#30
Join Date: Aug 2021
Location: IAD
Programs: UA Plat, HH Diamond, Supersonic (BA1Y, BA1223)
Posts: 223
It was just a typical connection, nothing special... But as I said, at least "my trips" works right....
I checked the 'console' there was a STREAM of errors.
Admittedly, a lot were because I have an adblocker installed. Most related to analytics collectors...
Tried several times to use my UC Visa to pay for an upgrade today, all failed...
AMEX Platinum went through without a hitch...
I suspect a software upgrade was recently released...
I checked the 'console' there was a STREAM of errors.
Admittedly, a lot were because I have an adblocker installed. Most related to analytics collectors...
Tried several times to use my UC Visa to pay for an upgrade today, all failed...
AMEX Platinum went through without a hitch...
I suspect a software upgrade was recently released...
Last edited by huey_driver; May 3, 2024 at 5:28 pm
