No Hotel accomodations for ATC/Weather-related delays?
Feb 2, 2015, 3:24 pm
#61
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,895
I was scheduled to fly via IAH last night and would have misconnected...1K desk said UA would provide hotel voucher in IAH but I didn't want to take the chance there would be no rooms left by that point.
UA has provided hotel accommodations to me within the past year for wx/ATC--in CLE and EWR. In CLE, I referenced GG AMENITY and the GA looked it up and was surprised to see it and thanked me for informing her. At EWR, the I asked at the ticket counter and the TA checked with a supervisor, but provided a voucher without issue.
UA has provided hotel accommodations to me within the past year for wx/ATC--in CLE and EWR. In CLE, I referenced GG AMENITY and the GA looked it up and was surprised to see it and thanked me for informing her. At EWR, the I asked at the ticket counter and the TA checked with a supervisor, but provided a voucher without issue.
Feb 2, 2015, 3:30 pm
#62
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
Feb 2, 2015, 3:47 pm
#64
Join Date: Jan 2009
Location: LHR (sometimes CLE, SFO, BOS, LAX, SEA)
Programs: UA 1K
Posts: 5,895
What agent was telling us was — domestic & 1K => wx irrops = no hotel. I think still intl/1K/wx=hotel and intl/*G/wx = hotel.
Feb 2, 2015, 4:27 pm
#65
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.997MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,861
Last edited by WineCountryUA; Feb 2, 2015 at 7:16 pm Reason: quote formating fixed
Feb 2, 2015, 4:50 pm
#66
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
UA has not provided hotel/meals to 1K's for IRROPS outside its control on domestic for several years. *A no longer lists the benefit for anybody, including *G:
http://www.staralliance.com/en/benef...silver-status/
The confusion may occur because EC 261/2004 provides a duty of care on EU carriers and non-EU carriers originating in the EU. Thus, if you hold a UA ticket connecting FRA-EWR-ORD and IRROPS at EWR causes an overnight until UA can get you to ORD, you would be entitled to a duty of care including a hotel voucher.
I suspect that the UA and *A changes are due to the fact that 1K's / *G's are overwhelmingly on business-paid travel and thus, the benfit is of not much personal value.
http://www.staralliance.com/en/benef...silver-status/
The confusion may occur because EC 261/2004 provides a duty of care on EU carriers and non-EU carriers originating in the EU. Thus, if you hold a UA ticket connecting FRA-EWR-ORD and IRROPS at EWR causes an overnight until UA can get you to ORD, you would be entitled to a duty of care including a hotel voucher.
I suspect that the UA and *A changes are due to the fact that 1K's / *G's are overwhelmingly on business-paid travel and thus, the benfit is of not much personal value.