Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > United Airlines | MileagePlus
Reload this Page > Partner Schedule Change and Reaccommodation

Partner Schedule Change and Reaccommodation

Reply

Old Oct 15, 12, 6:33 am
  #1
Thread Starter
 
Join Date: Oct 2009
Posts: 354
Partner Schedule Change and Reaccommodation

I have an award ticket booked on UA for Turkish Airlines. TK changed one flight time making the connection is IST impossible. What are my rights as far as getting a comparable itinerary? Basically, I could only get rescheduled on flights that had similar award availability (i.e., economy saver) and since the schedule change happened several months after I made the initial reservation, my choices had dwindled considerably.

I actually had a UA agent call TK to see if TK would open another award seat where none existed since it was their change, not mine. No dice.

Cheers.
povertyjetset is offline  
Reply With Quote
Old Oct 15, 12, 6:41 am
  #2
 
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.7MM, Hertz Platinum, Marriott Gold/SPG Lifetime Gold
Posts: 6,940
Originally Posted by povertyjetset View Post
I have an award ticket booked on UA for Turkish Airlines. TK changed one flight time making the connection is IST impossible. What are my rights as far as getting a comparable itinerary? Basically, I could only get rescheduled on flights that had similar award availability (i.e., economy saver) and since the schedule change happened several months after I made the initial reservation, my choices had dwindled considerably.

I actually had a UA agent call TK to see if TK would open another award seat where none existed since it was their change, not mine. No dice.

Cheers.
You have no "rights".
You have options.
You can work with UA to find an alternative routing that has economy saver availability.
If you don't find something to your liking, you can refund your ticket and get your miles back.

Last edited by UAPremExecflyer; Oct 15, 12 at 6:43 am Reason: added options
UAPremExecflyer is offline  
Reply With Quote
Old Oct 15, 12, 7:01 am
  #3
FlyerTalk Evangelist
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 31,969
+1 - Successful outcomes to these situations require a lot of legwork on your part. It is far easier for UA to tell you that there's nothing to be done and offer you a refund than to spend the serious time to figure out a routing which works. This is especially true because to many agents, these are simply airport codes and they have no idea where they are, so logical thought about reroutes is hard.

Your best bet will be routes served by UA. That is because UA is more likely to open up its own inventory (although not a given) than another carrier is (why should they help you out since you're not their customer).

If you sketch out options, including carrier, flight numbers and the like, and those flights are available, UA is more than likely to do them for you. Backups would be the use of other *A carriers.

Don't forget that if you are flying USA-IST-XXX, depending on the location of XXX and your departure point xUSA, it's sometimes possible to route TPAC (in a reroute situation).

Good luck.
Often1 is online now  
Reply With Quote
Old Oct 15, 12, 7:13 am
  #4
Thread Starter
 
Join Date: Oct 2009
Posts: 354
Thanks but it's actually an itinerary within the Middle East and it wouldn't even be that easy to get a refund because there are 3 itineraries on one award and I can't cancel the other 2.
povertyjetset is offline  
Reply With Quote
Old Oct 15, 12, 7:55 am
  #5
 
Join Date: Feb 2006
Location: Monterey, CA
Programs: UA 1K 2MM
Posts: 74
Originally Posted by povertyjetset View Post
Thanks but it's actually an itinerary within the Middle East and it wouldn't even be that easy to get a refund because there are 3 itineraries on one award and I can't cancel the other 2.
This might be a long shot but is a connection in CAI via MS an option?
SunBurntCountry is offline  
Reply With Quote
Old Oct 15, 12, 8:00 am
  #6
 
Join Date: Dec 2011
Location: BOS, BWI, DCA, IAD
Programs: American, Delta, JetBlue, United
Posts: 1,840
Originally Posted by povertyjetset View Post
I have an award ticket booked on UA for Turkish Airlines. TK changed one flight time making the connection is IST impossible. What are my rights as far as getting a comparable itinerary? Basically, I could only get rescheduled on flights that had similar award availability (i.e., economy saver) and since the schedule change happened several months after I made the initial reservation, my choices had dwindled considerably.

I actually had a UA agent call TK to see if TK would open another award seat where none existed since it was their change, not mine. No dice.

Cheers.
It might be helpful for you to post exact details about your dates, your original flights, and the effect of the schedule change.

Earlier this year, I had a similar problem involving LH travel on a UA award. UA offered an alternative (after an hour on hold), but the alternative was not attractive. I obtained a full refund of miles and fees, and later found better award travel on LX. Your situation seems more complicated, but it's hard to offer advice without more information.
JPG3392 is offline  
Reply With Quote
Old Oct 15, 12, 8:19 am
  #7
Thread Starter
 
Join Date: Oct 2009
Posts: 354
I originally had TK from Tel Aviv to IST to Cairo then MS from Cairo to Aswan. I was scheduled to leave Tel Aviv at 9:30 pm and arrive in Aswan ~ 7 am. The connecting flight from IST to CAI was changed so I would not be able to make it.

Now I leave Tel Aviv at 12:30 pm and arrive in Aswan at 10:30 pm. That was really the only viable option.
povertyjetset is offline  
Reply With Quote
Old Oct 15, 12, 1:24 pm
  #8
FlyerTalk Evangelist
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 31,969
Originally Posted by povertyjetset View Post
I originally had TK from Tel Aviv to IST to Cairo then MS from Cairo to Aswan. I was scheduled to leave Tel Aviv at 9:30 pm and arrive in Aswan ~ 7 am. The connecting flight from IST to CAI was changed so I would not be able to make it.

Now I leave Tel Aviv at 12:30 pm and arrive in Aswan at 10:30 pm. That was really the only viable option.
Just to be clear. You have now made the change to the 12:30 PM and all is done?
Often1 is online now  
Reply With Quote
Old Oct 15, 12, 4:19 pm
  #9
Thread Starter
 
Join Date: Oct 2009
Posts: 354
I made that change a while ago but I wanted something else that would still let me connect to the TK/MS flights arriving at 7 am without a very long layover.
povertyjetset is offline  
Reply With Quote
Old Oct 15, 12, 4:58 pm
  #10
 
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: UA 1K, National Exec. Elite
Posts: 5,479
This is the new edited content:
Originally Posted by povertyjetset View Post
Now I leave Tel Aviv at 12:30 pm and arrive in Aswan at 10:30 pm. That was really the only viable option.
That's the shortest *A routing. TLV-VIE-CAI-ASW on OS 680, OS 9200, and MS 397 leaving at 5:30am and arriving at 5:20pm is 10 minutes shorter on days when the the TLV-IST flight schedule changes from 11:35pm to 12:30pm.

Ignore the rest, as I neglected to read your later posts.

Originally Posted by povertyjetset View Post
Thanks but it's actually an itinerary within the Middle East and it wouldn't even be that easy to get a refund because there are 3 itineraries on one award and I can't cancel the other 2.
If it includes IST it's not just within the Middle East (see below). Of course since IST is a connection in Europe, consider European or African connection points: esp. ATH and ADD.

From UA.com:

Middle East (includes Azerbaijan, Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, United Arab Emirates, Yemen)
Europe (includes Albania, Armenia, Austria, Belgium, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macedoni, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom)

Last edited by ralfp; Oct 15, 12 at 5:13 pm
ralfp is offline  
Reply With Quote
Old Oct 15, 12, 5:52 pm
  #11
 
Join Date: Feb 2002
Location: St. Paul
Programs: AA Plat, Priority Club Gold, Choice Privileges Gold
Posts: 515
Ever thought about taking ground transport to AMM and flying MS from there? Its probably quicker, easier, and cheaper.
dls25 is offline  
Reply With Quote
Old Oct 15, 12, 6:06 pm
  #12
 
Join Date: May 2005
Location: various cities in the USofA: NYC, BWI, IAH, ORD, CVG, NYC
Programs: UA 1K, National Exec. Elite
Posts: 5,479
Originally Posted by dls25 View Post
Ever thought about taking ground transport to AMM and flying MS from there? Its probably quicker, easier, and cheaper.
I doubt it. I did this from Jerusalem 13 years ago and I don't think it's any easier/faster now (See here.). You need a Jordanian visa in advance (unless you avoid the Allenby/King Hussein Bridge). A taxi or bus to the border, exit fees for Israel, border formalities, Jordanian visa fees, and a taxi or bus to Amman... it takes 5 hours+ and costs a non-trivial amount, especially if done with taxis or multiple people.
ralfp is offline  
Reply With Quote
Old Oct 16, 12, 1:45 am
  #13
Thread Starter
 
Join Date: Oct 2009
Posts: 354
I am trying to avoid the Israeli passport stamp so flying in and out of TLV.
povertyjetset is offline  
Reply With Quote
 


Thread Tools
Search this Thread
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off

Forum Jump


All times are GMT -6. The time now is 10:45 am.

Home - News - Forum - Hotel Reviews - Glossary - Contact Us - Airport Code Lookup - Terms of Use - Privacy Policy - Cookie Policy - Advertise on FlyerTalk - Archive - Top

This site is owned, operated, and maintained by Flyertalk.com. Copyright 2017 FlyerTalk.com. All rights reserved. Designated trademarks are the property of their respective owners.