globetraveler

I flew SFO-ORD-TPA on Saturday and a delayed flight out of SFO nearly caused a misconnect. Fortunately I was able to make my original flight however the system automatically protected me on a later flight (the following day).

Yesterday after logging into the UA iOS App, I noticed that my return itinerary was missing. 1K desk indicated that they cancelled my itinerary.

If you're rebooked automatically but make your original flight, make sure to call and cancel the rebooked segment or your return will disappear. There's a risk that seats will no longer be available and you may lose your upgrade.

Hopefully UA fixes this glitch.

Antipode

With SHARES, I'm not surprsied. But it's a good reminder that any missed segment will cancel out your entire itinerary so if you are rebooked, double check your itinerary and make sure it looks right. This saved me once when I was rebooked after a VDB and one of my later segments was left on the PNR. Had I not noticed it, when I got to my connection city, my next flight would have already been cancelled due to "missing" the later segment from the original itinerary.

escapefromphl

There should be no reason to have to check this manually... this is ridiculous.

GrizShel

Well, due to IRROPs, I was recently rebooked on a later flight on the outbound, flew the later outbound itinerary, and my inbound flights were still automatically canceled by the system - discovered this when I tried to check-in for it - fortunately they were still able to rebook me on the same flights. So keep a close eye on all of your itineraries that are changed in any way for any reason - the remainder of your itinerary is apparently subject to automatic cancellation regardless of whether you flew your original or alternate flights on the outbound.

Akulashark

if you are booked on flight A - C - E as part of a multi-segment itin and instead of A you take B. SHARES doesn't understand that you really didn't no-show for A and thus someone has to manually add ARNK (Arrival Unknown) to your record or the C-E segments will be considered a no-show and the itin gets deleted.

Took this happening me to me 4 times before the CIO explained it.

channa

Yeah, the auto-rebook system is pretty bad at handling stuff.

I had a near misconnect, and I had the 1K desk protect me on DL (took 3 calls, but they did do it).

I made the connection by the skin of my teeth (they were delayed closing out the flight due to some other SHARES issue). On the plane, I look at the record and see the DL stuff at the bottom, so I call in to get rid of that, as a courtesy to DL.

The minute they do that, it autoprotects me on some COdbaUA stuff via IAH several hours after the DL stuff that was just deleted.

Door closes, no time to clean that up, so I clean it up when I get to my next stop.

So even once you clean something up, be sure to keep checking it to make sure they don't continue to tinker with it.

GrizShel

Thanks for the good tips everyone! I'll check and see if they've manually added the ARNK code next time.