Best Practices for Filing EU 261 Claims Against United? {Archive}
Dec 7, 2018, 9:42 am
#1186
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
Regarding the Wegener decision, is that something I should mention when I contact them initially?
Dec 7, 2018, 4:34 pm
#1187
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I have no idea whether the 1K agents ever come close to handling a EC261 (not EU261) case, but I doubt it. In any case, your status does not play any role in what you are due under the regulation.
Dec 7, 2018, 5:03 pm
#1188
Join Date: Oct 2013
Location: DEN
Programs: UA 1K 0.7MM (trying to get to 1MM!)
Posts: 1,272
Regarding the EU261 vs EC261 nomenclature, I've always been confused by that...some places I read EC, some places EU. And the subject of this thread mentions EU, hence my reasoning for my naming here.
Dec 7, 2018, 5:25 pm
#1189
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I wasn't sure if the 1K agents would be involved or not, but I didn't know if I might get it pushed to the correct place if I contacted them rather than Customer Care. So should I just contact them through this website? https://www.united.com/web/en-us/con...lt.aspx?POS=US
Regarding the EU261 vs EC261 nomenclature, I've always been confused by that...some places I read EC, some places EU. And the subject of this thread mentions EU, hence my reasoning for my naming here.
Regarding the EU261 vs EC261 nomenclature, I've always been confused by that...some places I read EC, some places EU. And the subject of this thread mentions EU, hence my reasoning for my naming here.
In case you are interested (on correct name):
https://eur-lex.europa.eu/resource.html?uri=cellar:439cd3a7-fd3c-4da7-8bf4-b0f60600c1d6.0004.02/DOC_1&format=PDF
Dec 9, 2018, 8:05 pm
#1190
Join Date: Feb 2001
Location: NYC
Programs: CO
Posts: 608
So I have a single round trip ticket ORD-LHR and then had to book a second ticket on LH to MUC. Currently in MUC and supposed to fly to LHR in 5hrs then on to ORD. United cancelled my noon flight to ORD for maintenance and rebooked me on to a 3pm. My question is if I call them and explain that I’m actually in MUC and would be easier to just leave from here rather than a no 5hr layover in LHR will they put me on the nonstop MUC-ORD flight? Not sure if EU 261 covers something like this. I’m 1k if that makes any difference but assume not
Dec 9, 2018, 8:11 pm
#1191
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,412
So I have a single round trip ticket ORD-LHR and then had to book a second ticket on LH to MUC. Currently in MUC and supposed to fly to LHR in 5hrs then on to ORD. United cancelled my noon flight to ORD for maintenance and rebooked me on to a 3pm. My question is if I call them and explain that I’m actually in MUC and would be easier to just leave from here rather than a no 5hr layover in LHR will they put me on the nonstop MUC-ORD flight? Not sure if EU 261 covers something like this. I’m 1k if that makes any difference but assume not
It's in UA's best interest to help you out here to avoid having to pay you €600 if your arrival is delayed by three hours. Only you can decide what your time is worth.
Dec 9, 2018, 10:13 pm
#1192
Join Date: Feb 2001
Location: NYC
Programs: CO
Posts: 608
It's worth calling to ask, although you likely forfeit any EC.261 rights from the delay. Being a 1K may help in terms of the flexibility they'll have.
It's in UA's best interest to help you out here to avoid having to pay you €600 if your arrival is delayed by three hours. Only you can decide what your time is worth.
It's in UA's best interest to help you out here to avoid having to pay you €600 if your arrival is delayed by three hours. Only you can decide what your time is worth.
Dec 9, 2018, 10:17 pm
#1193
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 21,412
I don't see how you'd have an EC.261 claim if you voluntarily re-route to MUC-ORD, unless MUC-ORD itself is delayed. You'd no longer have a three+ hour delay at your destination.
Dec 9, 2018, 10:22 pm
#1194
Join Date: Feb 2001
Location: NYC
Programs: CO
Posts: 608
Im not rerouting, just asking whether I can accept the credit they are offering for the delay and then separately claim EC 261
Dec 9, 2018, 10:25 pm
#1195
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Yes
Last edited by WineCountryUA; Dec 9, 2018 at 11:49 pm Reason: merging consecutive posts by same member
Dec 9, 2018, 10:50 pm
#1196
Join Date: Feb 2001
Location: NYC
Programs: CO
Posts: 608
Well this could get interesting... The inbound aircraft operating my new 3pm flight is delayed for 5.5hrs out of ORD now so I'll be interested to see if they cancel that one. Anyone have experience with a same day double cancellation ex EU? ha
Dec 10, 2018, 2:48 am
#1197
Join Date: Sep 2012
Programs: LH*HON, UA*1K,
Posts: 77
If the flight you are rebooked on is delayed as well, you are entitled to another 600 Euro compensation.
Dec 10, 2018, 2:00 pm
#1198
Join Date: Feb 2001
Location: NYC
Programs: CO
Posts: 608
So United Just responded to my claim with this email “The rules state that any delay beyond 3 hours is to be compensated but if the customer is rerouted and the resulting delay is fewer than 4 hours, the customer is entitled 50% of the 600 EUR.”
is is this accurate? I arrived about 3hrs and 20 min after my originally scheduled flight LHR-ORD
is is this accurate? I arrived about 3hrs and 20 min after my originally scheduled flight LHR-ORD
Last edited by nikbruno; Dec 10, 2018 at 2:17 pm
Dec 10, 2018, 3:15 pm
#1199
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
So United Just responded to my claim with this email “The rules state that any delay beyond 3 hours is to be compensated but if the customer is rerouted and the resulting delay is fewer than 4 hours, the customer is entitled 50% of the 600 EUR.”
is is this accurate? I arrived about 3hrs and 20 min after my originally scheduled flight LHR-ORD
is is this accurate? I arrived about 3hrs and 20 min after my originally scheduled flight LHR-ORD
Dec 10, 2018, 3:47 pm
#1200
Join Date: Sep 2014
Posts: 2,531
Seems to me that you have a double claim, if I read correctly up thread your first flight was canceled. And the rebook/replaced flight left about four hours after the planned departure (I just checked the flight status). You weren't re-routed rerouting is if they took you to another city for example LHR-DUB-ORD. So since your original flight was delayed more than three hours and the replacement flight was delayed more than three hours I believe you have a double claim. But I'll let the experts chime in on that.. if so you could have about $900 for each one in United money or €600 for each one. Good luck and let us know how it all turns out (this is in addition to any compensation they give you as an apology for your elite status)