Best Practices for Filing EC261/2004 ( EU 261 ) and UK 261 Claims Against United?
Sep 13, 2023, 8:40 am
#287
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My UA9xxx codeshare (operated by LH) had a delayed departure from MUC, causing me to miss my UA marketer/operated flight from FRA to the US, resulting in an overnight in FRA. Would my filing for EU261 be with LH (operating carrier) or with UA (codeshare)?
Sep 13, 2023, 8:46 am
#288
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LH. Don't be surprised if they claim "air traffic control" and deny the claim (though they're still responsible for hotel and meals under duty of care).
Sep 13, 2023, 12:20 pm
#289
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Further, the current wait time for any response on an EU261 claim is running 7-8 weeks. Once you apply for comp you will have to wait. You'll get it since they clearly cancelled the flight for crew timeout issues. The $100 ETC was just a nice gesture. Many on here believe you shouldn't accept the ETC offer before "winning" your EU261 comp but I don't think it really hurts.
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Sep 13, 2023, 5:00 pm
#290
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Sep 18, 2023, 6:34 am
#291
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Quick question: does EU261 apply for national US connecting fight even if it was ticketed on United? (Depart EU)
I did FRA - IAD - DTW on United metal, ticketed on United and the IAD - DTW leg was delayed for more than 7 hours (reason was incoming plane didn't come)
I did FRA - IAD - DTW on United metal, ticketed on United and the IAD - DTW leg was delayed for more than 7 hours (reason was incoming plane didn't come)
Sep 18, 2023, 6:42 am
#292
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Depending on why the plane wasn't at the airport you may or may not be successful. Earlier this summer I had a MAD-IAD-CLE where IAD-CLE was delayed > 3.5 hours due to maintenance (hydraulic leak) and I filed the claim more out of a 'what's the worst that could happen? at least I tried' and it took forever but UA honored it.
Sep 18, 2023, 6:51 am
#293
Join Date: Apr 2019
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The EU says yes (to the same extent that a flight departing the EU would be covered), UA's position is less clear.
Depending on why the plane wasn't at the airport you may or may not be successful. Earlier this summer I had a MAD-IAD-CLE where IAD-CLE was delayed > 3.5 hours due to maintenance (hydraulic leak) and I filed the claim more out of a 'what's the worst that could happen? at least I tried' and it took forever but UA honored it.
Depending on why the plane wasn't at the airport you may or may not be successful. Earlier this summer I had a MAD-IAD-CLE where IAD-CLE was delayed > 3.5 hours due to maintenance (hydraulic leak) and I filed the claim more out of a 'what's the worst that could happen? at least I tried' and it took forever but UA honored it.
The court ruled in favor of the plaintiff, and this became the law. Domestic connections within the US are covered if the domestic flight is part of a single trip from the EU to outside of the EU. You should be looking at it as FRA-DTW flight. It doesn't matter to you that there's multiple segments in between. United delayed you in arrival to DTW from FRA.
Last edited by smartytravel; Sep 18, 2023 at 7:02 am
Sep 18, 2023, 2:42 pm
#295
Join Date: Apr 2007
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Flight delayed CDG to EWR
Hello. Our flight was delayed from CDG to EWR last Wednesday about 4.5 hours. They did offer to switch our flight to one with a connection. Upon arriving at the airport United gave us a food voucher and the attached document where it says if we are delayed 3 or more hours we are entitled to €300. "
Thanks for your insight.
- If vour flight is cancelled or delaved by 3 or more hours to your final destination or vou are involuntarily denied boarding, you are entitled to receive €600 in compensation from us. If, however, we offer you re-routing on an alternative flight that will arrive within four hours of the arrival time of the flight on which you were originally booked, your compensation can be reduced to €300.
Thanks for your insight.
Sep 18, 2023, 2:48 pm
#296
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Have you checked to see what time the offered connection actually arrived?
Last edited by WineCountryUA; Sep 18, 2023 at 5:48 pm Reason: cleanup after merge; thanks for the link
Oct 15, 2023, 10:59 am
#299
Join Date: Jul 2009
Posts: 311
Ec 261/2004
We have a clear EC 261 situation (mechanical cancellation on nonstop flight from EU to US; they rebooked us on the next available flight 24 hours later). I have never had this on UA before. Are they likely to give me a hard time, or just process and pay without too much effort on my part? My understanding is I get a full refund of my fare (miles plus tax) plus 600 Euros per passenger, plus hotel reimbursement for overnight delay. Is that right?