Last edit by: WineCountryUA
"GG BUYUP" references to a policy (not publicly published) that UA will waive change fees, if on your presently booked flight you wish to buy-up / upfare to the next cabin. That is, pay the fare difference from your present economy fare to business / first.
If the agent is unfamiliar with the policy, ask them to reference "GG BUYUP" or ask a supervisor.
Note this is only on UA tickets and only applies to the same flight, flight changes are not permitted by policy (a rare agent might but generally no).
This does not waive change fees for buying-up to a "W" fare to apply a GPU but some agents may still waive the change fee and some may not.
If the agent is unfamiliar with the policy, ask them to reference "GG BUYUP" or ask a supervisor.
Note this is only on UA tickets and only applies to the same flight, flight changes are not permitted by policy (a rare agent might but generally no).
This does not waive change fees for buying-up to a "W" fare to apply a GPU but some agents may still waive the change fee and some may not.
Buy up to higher fare class w/o change fee? {GG BUYUP}
#481
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,455
Two part question.
Just tried to call and upfare 1 segment of of a ROC-ORD-PDX flight. Was quoted the same price as yesterday 209, but agent put me on hold and then said they are married segments and i'd have to upgrade the whole thing. Which is astronomical in price (1,100) because of limited seats (I guess) on ROC-ORD. Never heard this married segment thing before. HUCA or a rule?
Just tried to call and upfare 1 segment of of a ROC-ORD-PDX flight. Was quoted the same price as yesterday 209, but agent put me on hold and then said they are married segments and i'd have to upgrade the whole thing. Which is astronomical in price (1,100) because of limited seats (I guess) on ROC-ORD. Never heard this married segment thing before. HUCA or a rule?
#483
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
Officially the change fee is only waived if you are upgrading to a higher cabin. Unofficially, I've had some luck getting agents to waive the change fee to upfare within Economy, but in general courtesy fee waivers seem a lot harder to get than they were 6 months ago so I would expect more pushback on that now than I would have before. It is not in United's best interest to let you buy a discount ticket then upfare to a fully flexible ticket to avoid paying a change fee.
#484
Join Date: Aug 2006
Location: ORD
Posts: 435
question on PQM
Was shopping for a specific round-trip online today and saw the price difference between coach and domestic first was $300 for the round trip. I booked the coach ticket and looked at the option to upgrade from the reservations section of the website - it was offered at $130 each way for a total of $260. the offer was clear that I would only earn PQM for original fare. so I called into the reservations line to "buyup" and they charged me $300 (not the $260 online). I believe that I will get the 2x PQM, but maybe I just wasted $40. anyone know?
#485
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
Was shopping for a specific round-trip online today and saw the price difference between coach and domestic first was $300 for the round trip. I booked the coach ticket and looked at the option to upgrade from the reservations section of the website - it was offered at $130 each way for a total of $260. the offer was clear that I would only earn PQM for original fare. so I called into the reservations line to "buyup" and they charged me $300 (not the $260 online). I believe that I will get the 2x PQM, but maybe I just wasted $40. anyone know?
David
#486
Join Date: Mar 2014
Programs: LH Senator, Bonvoy Titanium, Hyatt Globalist
Posts: 121
Was shopping for a specific round-trip online today and saw the price difference between coach and domestic first was $300 for the round trip. I booked the coach ticket and looked at the option to upgrade from the reservations section of the website - it was offered at $130 each way for a total of $260. the offer was clear that I would only earn PQM for original fare. so I called into the reservations line to "buyup" and they charged me $300 (not the $260 online). I believe that I will get the 2x PQM, but maybe I just wasted $40. anyone know?
#489
FlyerTalk Evangelist
Join Date: Jun 2010
Location: TOA
Programs: HH Diamond, Marriott LTPP/Platinum Premier, Hyatt Lame-ist, UA !K
Posts: 20,061
David
#490
Join Date: Oct 2015
Location: Alvesta, Sweden
Programs: SAS Diamond, UA Gold, Hilton Gold
Posts: 141
Still being new to MP, I am continually learning and trying to understand things (I'm still quite lost in the area of upgrades lol) but anyway, I came across this post.....is it typical to not have to pay a change fee when wanting to upgrade a previous purchased ticket? I thought any changes required the change fee unless there was some extenuating circumstance or something?
I was also wondering, if I were to purchase a flexible or unrestricted ticket, does that mean I could change and/or cancel, without penalty whatsoever? Im not sure of the specific fare class involved but the united search engine gives examples as f, a, & u for both flex and unrestricted, when using these options to search. I am considering booking something like this for next year if it does have true flexibility.
as always, Thank you fellow FT members for your continued sharing of both your extensive flying knowledge and absolutely invaluable expert advice!!!
Last edited by WineCountryUA; Aug 24, 2018 at 4:42 pm Reason: moved to master thread
#491
FlyerTalk Evangelist
Join Date: Aug 2015
Posts: 11,461
Hi,
Still being new to MP, I am continually learning and trying to understand things (I'm still quite lost in the area of upgrades lol) but anyway, I came across this post.....is it typical to not have to pay a change fee when wanting to upgrade a previous purchased ticket? I thought any changes required the change fee unless there was some extenuating circumstance or something?
I was also wondering, if I were to purchase a flexible or unrestricted ticket, does that mean I could change and/or cancel, without penalty whatsoever? Im not sure of the specific fare class involved but the united search engine gives examples as f, a, & u for both flex and unrestricted, when using these options to search. I am considering booking something like this for next year if it does have true flexibility.
as always, Thank you fellow FT members for your continued sharing of both your extensive flying knowledge and absolutely invaluable expert advice!!!
Still being new to MP, I am continually learning and trying to understand things (I'm still quite lost in the area of upgrades lol) but anyway, I came across this post.....is it typical to not have to pay a change fee when wanting to upgrade a previous purchased ticket? I thought any changes required the change fee unless there was some extenuating circumstance or something?
I was also wondering, if I were to purchase a flexible or unrestricted ticket, does that mean I could change and/or cancel, without penalty whatsoever? Im not sure of the specific fare class involved but the united search engine gives examples as f, a, & u for both flex and unrestricted, when using these options to search. I am considering booking something like this for next year if it does have true flexibility.
as always, Thank you fellow FT members for your continued sharing of both your extensive flying knowledge and absolutely invaluable expert advice!!!
As far as flexible tickets, the 'fare class' (e.g., F, A, U) does not have a direct relationship to fees for change or cancel. You need to check the fare rules to be sure, which is admittedly a pain if you are just using United's site.
Here's some more discussion about that:
https://www.flyertalk.com/forum/unit...on-please.html
#493
FlyerTalk Evangelist
Join Date: Nov 2014
Location: MSP
Programs: DL PM, UA Gold, WN, Global Entry; +others wherever miles/points are found
Posts: 14,414
I was also wondering, if I were to purchase a flexible or unrestricted ticket, does that mean I could change and/or cancel, without penalty whatsoever? Im not sure of the specific fare class involved but the united search engine gives examples as f, a, & u for both flex and unrestricted, when using these options to search. I am considering booking something like this for next year if it does have true flexibility.
#494
Join Date: Oct 2015
Location: Alvesta, Sweden
Programs: SAS Diamond, UA Gold, Hilton Gold
Posts: 141
Yes, there is a long-standing UA policy to waive the change fee for an upgrade on the same flight, found under GG BUYUP and discussed in this thread.
UA is a little inconsistent in its use of "flexible". That column has a minimum of "refundable minus penalty"; however for domestic travel it is basically always refundable with no penalty and a $0 change fee. Even on a fully unrestricted ticket, you would still owe any difference in fare when making a change (although with a fare that books into F inventory it's likely you won't have a fare difference). It pays to read the fare rules in this case, even though that's somewhat tricky.
UA is a little inconsistent in its use of "flexible". That column has a minimum of "refundable minus penalty"; however for domestic travel it is basically always refundable with no penalty and a $0 change fee. Even on a fully unrestricted ticket, you would still owe any difference in fare when making a change (although with a fare that books into F inventory it's likely you won't have a fare difference). It pays to read the fare rules in this case, even though that's somewhat tricky.
#495
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,477
Thanks, I am flying mostly international itineraries and looking into booking similar in this way so would definitely want to know if I am paying more if it will end up really worthwhile if i need to make changes or cancel. I do completely understand that the fare difference will always come into it when there is one but I just meant any penalties incurred. Also, I am not sure i am searching things right but I can't seem to find things when I put terms in the search box at top of webpage, this time I tried putting in GG BUYUP but got the message there was nothing meeting my search criteria. Not sure what I am doing wrong but this happens to me a lot when I am trying to find something that I know is on here somewhere!! Could you possibly send me a link and maybe comment/suggest what I could be doing wrong when doing my searches? Thanks again so much!