United gave me a cookie - what's the catch
Aug 21, 2012, 8:23 am
#16
Join Date: Aug 2005
Location: NYC
Programs: AA EXP, B6 Mosaic, UA Platinum, others
Posts: 1,270
Aug 21, 2012, 9:26 am
#17
Original Member
Join Date: May 1998
Location: CT/NY
Programs: UA 1K/1MM, AA EXP, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 6,020
Why does everything have to have a string attached to it? 
Sometimes a cookie is just a cookie.
Although, would OP care to explain how does one acquire such cookie?
Sometimes a cookie is just a cookie.Although, would OP care to explain how does one acquire such cookie?
Aug 21, 2012, 9:33 am
#18
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
I hear that on flights ex PVG, passengers will receive a fortune cookie which contains a prediction of what day of the week they will actually depart. This is a pre-test, and if successful fortune cookies will be rolled out system wide.
Aug 21, 2012, 10:03 am
#19
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
a nice gesture - i am sure Ms. Fields provided them at a hefty discount since it is free advertising for her company - but still a nice gesture...
the person responsible for the cookie does not have the power to fix all the problems at the *new* united, but did something that was thoughtful.
odd at boarding time though - guess there was too much coordination to load on the plane to hand out somewhere over nebraska en route.
the person responsible for the cookie does not have the power to fix all the problems at the *new* united, but did something that was thoughtful.
odd at boarding time though - guess there was too much coordination to load on the plane to hand out somewhere over nebraska en route.
Aug 21, 2012, 10:09 am
#20
Join Date: Mar 2008
Location: TPA, finally
Programs: AA EXP/US CP, United 1K (1MM) , Marriott Plat, Avis Plus
Posts: 303
FYI, not real Mrs. Fields, a lot smaller, pre-made and packaged, so a lot of perservatives and no ideal in the handling to get them to the gate. Though I doubt they can get smaller than the ones in FC.
Aug 21, 2012, 10:12 am
#21
Join Date: Apr 2009
Location: SoCal
Programs: UA Plat, National Exec Elite
Posts: 833
There was just a thread the other day...non-status, non-CC members being upgraded before Plats (i.e. you) just because a 1K CC member booked an award for them. Is that logical to you?
Aug 21, 2012, 10:15 am
#22
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Just saw this on our United PR bulletin. Just a new attempt from management to show some appreciation for your business.
Now in my world, running a smart, safe, and on-time operation with working amenities would show passengers we care for their business. Not really sure how a cookie does that.
AD
Now in my world, running a smart, safe, and on-time operation with working amenities would show passengers we care for their business. Not really sure how a cookie does that.
AD
The should comp drink like delta does for elites in back.
Aug 21, 2012, 10:17 am
#23
Join Date: Nov 2010
Location: DEN
Programs: 2012 Plat-2013 Plat-2014 Silver-2015 GM
Posts: 818
I know this is rare for me, but I am a little less cynical than others on this. For me, a Journey of a Thousand Miles Starts With The First Step. Of course we'd rather have flights leaving on time, no Mx, no PNR splits, protected seat assignments and UG's that work the way they are supposed to, but absent those, which is seemingly hard for UA to get right, a simple gesture like a Cookie is what they can do right now. In other words, it's a start, and maybe, hopefully, more to come. We'll see.
Now a cookie isn't going to satisfy some/most /many of us on FT, we've got different needs/expectations than others, but just think of the kettles that will be talking about their cookie for weeks to come.
Now a cookie isn't going to satisfy some/most /many of us on FT, we've got different needs/expectations than others, but just think of the kettles that will be talking about their cookie for weeks to come.
Aug 21, 2012, 12:01 pm
#26
Join Date: Jun 2012
Programs: UA Platinum
Posts: 252
Be aware that if you are not hyper-vigilant, a united employee will split your cookie in half at T-24. The right half might be upgraded to an apple pie, but you will be forced to eat the left half off of the bathroom floor.
Aug 21, 2012, 12:06 pm
#27
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
DEN GA's handing out "At the heart of our business is you" cookies
Handed out to every boarding pax this morning, at least at B47.
Is this the new UA slogan?
And just before closing the door, GA announces "... we appreciate your loyalty and thank you for being the heart of our business".
Did not add "all except you over-entitled elites."
Is this the new UA slogan?
And just before closing the door, GA announces "... we appreciate your loyalty and thank you for being the heart of our business".
Did not add "all except you over-entitled elites."
Aug 21, 2012, 12:07 pm
#28
Join Date: Jan 2008
Location: EAU
Programs: UA 1K, CO Plat, NW Plat, Marriott Premiere Plat, SPG Plat, Priority Gold, Hilton Gold
Posts: 4,712
It's a published benefit that if you use your miles to buy an award ticket for someone, that ticket gets your status (bags, changes, think even lounge access, etc)
So better for high-status folks, worse for the rest.
Aug 21, 2012, 12:10 pm
#29
Original Poster
Join Date: Jun 2004
Location: RDU
Programs: UA 1MM & *A Gold
Posts: 193
For the record, I did not eat the cookie. I didn't want the $25 cookie fee, but I did get comped drinks the whole flight while in economy (exit row, thank you). They loved my wonderings on the cookie strings - even flight attendants are skeptical of "free" things from CO/UA.
Everyone got a cookie, not everyone ate it. Looked pretty stiff and preservative to me. Not Ms. Fields or even Tolehouse
Last edited by iluv2fly; Aug 21, 2012 at 1:36 pm Reason: merge
Aug 21, 2012, 12:24 pm
#30
Join Date: Jun 2003
Location: PDX
Programs: UA Global Services / Million Miler, Marriott Ambassador / Lifetime Titanium
Posts: 594
Hold the phone - apparently they gave the wrong cookies out. They are taking them all back immediately - even if you ate it. In about 6-8 weeks, they will redistribute the "correct" cookies - but you won't be able to tell if you got the correct one or not. But trust your cookie balance anyway.