Why do I only get "Tell us about your flight from AAA to BBB" when I am upgraded???
Jul 21, 2012, 3:21 pm
#1
Original Poster
Join Date: Jun 2008
Location: Central Florida
Programs: MP 1K/Onepass Plat 1MM, SPG Plat, Marriott Plat
Posts: 562
Why do I only get "Tell us about your flight from AAA to BBB" when I am upgraded???
This really puzzling. Is United trying to game the surveys?
They don't bother to survey me when the flight is delayed, the equipment doesn't work (ovens, toilets, seat recline, etc), the FA's have don't want to do their jobs, etc.
Seriously. I have had some very bad flight experiences and they never ask about them.
They don't bother to survey me when the flight is delayed, the equipment doesn't work (ovens, toilets, seat recline, etc), the FA's have don't want to do their jobs, etc.
Seriously. I have had some very bad flight experiences and they never ask about them.
Jul 21, 2012, 3:54 pm
#2
Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,285
This really puzzling. Is United trying to game the surveys?
They don't bother to survey me when the flight is delayed, the equipment doesn't work (ovens, toilets, seat recline, etc), the FA's have don't want to do their jobs, etc.
Seriously. I have had some very bad flight experiences and they never ask about them.
They don't bother to survey me when the flight is delayed, the equipment doesn't work (ovens, toilets, seat recline, etc), the FA's have don't want to do their jobs, etc.
Seriously. I have had some very bad flight experiences and they never ask about them.
Jul 21, 2012, 4:20 pm
#3
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,141
I haven't gotten a single one since they discontinued the old post-flight surveys. I don't think it has to do with upgrades at all.
Jul 21, 2012, 4:33 pm
#4
Join Date: Nov 2010
Location: DEN
Programs: UA 1K, AA EXP, WN A+, Marriott LT
Posts: 893
Jul 21, 2012, 6:11 pm
#5
Join Date: Aug 2009
Location: ONT, SNA, LAX
Programs: UA Plat, AA Plat, SPG Plat, HGP Diamond, Avis First
Posts: 270
Rate the flight 1-10 (radio button)
Why did you score that (text box)
What can we do better (text box)
That was it. While you never really know if a survey gets read, this one sure felt like a "we don't care how you respond" survey.
Jul 21, 2012, 9:47 pm
#6
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,161
Personally, I like it. If you have a generally good experience the survey takes almost no time to complete. If you had a bad experience they ask for all the details on why.