UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Jul 18, 2012, 7:46 am
#856
Join Date: Oct 2010
Programs: AA EXP, Hyatt Diamond, Hilton Diamond, SPG Plat
Posts: 83
Jul 18, 2012, 7:48 am
#857
Join Date: Sep 2004
Location: CLT
Programs: US CP, SPG Gold
Posts: 593
Johnson is the UA spokesperson. Mosley is the DOT guy. I wouldn't read too much into the UA soundbite there.
Jul 18, 2012, 7:51 am
#858
Join Date: Jun 2009
Posts: 426
As a neutral, I am EQUALLY enjoying this delusional peanut gallery as much as the thought of UA squirming.
Jul 18, 2012, 7:52 am
#860
Join Date: May 2010
Location: Vancouver, BC
Posts: 43
I just tried assigning seats for OZ segment of the trip on OZ website, and it worked just fine.
So far I can tell the tickets are still valid.
So far I can tell the tickets are still valid.
Jul 18, 2012, 7:56 am
#861
Join Date: Mar 2009
Location: DC
Programs: Hilton Diamond, Marriott LT Titantium Elite
Posts: 144
That's different. This is as if we both purchased the same ring at the same time on different registers, and they made me bring my ring back, and not the other person. Mistake or not, it isn't equal. I get that life's not fair sometimes, but in this instance it is in fact unfair. And as several others have said, many of us have made mistakes when ticketing UA fares, and we have to pay for those mistakes, so why shouldn't UA?
Just because it is on a larger scale? If I need to change a ticket and it costs me a lot to change it due to fare increases, that doesn't make UA want to charge me less than if it were just the $150 change fee. Simply because it's a larger mistake than most, UA shouldn't honor it?
Just because it is on a larger scale? If I need to change a ticket and it costs me a lot to change it due to fare increases, that doesn't make UA want to charge me less than if it were just the $150 change fee. Simply because it's a larger mistake than most, UA shouldn't honor it?
Jul 18, 2012, 7:58 am
#862
Join Date: Nov 2007
Location: Chicago
Programs: UA GS 1MM, CM PP
Posts: 689
Jul 18, 2012, 7:58 am
#863
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
Last edited by iluv2fly; Jul 18, 2012 at 8:38 am Reason: merge
Jul 18, 2012, 8:00 am
#864
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,308
As for mainland China... My understanding is that hong Kong had to part of the itinerary somehow. I got an open jaw to TPE which wouldn't book as a one way, but when I added a return from HKG it was good to go.
Jul 18, 2012, 8:05 am
#865
Join Date: Oct 2010
Programs: AA EXP, Hyatt Diamond, Hilton Diamond, SPG Plat
Posts: 83
I missed that, but either way, at least the DOT gave their quote, it seems like it would be hard to go back on that. If they don't uphold the rule, in what cases should they?
Jul 18, 2012, 8:06 am
#866
Join Date: Apr 2012
Posts: 537
"fair" for one person might not be "fair" to another. That sentence really does not say much. I guess everyone can agree that to just cancel the tickets and do nothing would be unfair. But some people have mentioned as little as 10-15K RDM's as fair compensation. Others have said at least ONE ticket per passenger being honored is fair and others want ALL the tickets they have honored w no compromise. What the DOT considers fair may not appease everyone
Jul 18, 2012, 8:06 am
#867
Join Date: Oct 2010
Programs: AA EXP, Hyatt Diamond, Hilton Diamond, SPG Plat
Posts: 83
You were able to book this deal using partners? If that's the case move me over from the group that does not care to the group that's jealous!!! I saw this deal when it was still live and didn't want to get in cuz I could not stand the thought of ORD-HKG on UA metal. Had I known I could have gone w NH/OZ/TG I would have at least splurged and spent the 12 miles for 2
Jul 18, 2012, 8:09 am
#868
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
You were able to book this deal using partners? If that's the case move me over from the group that does not care to the group that's jealous!!! I saw this deal when it was still live and didn't want to get in cuz I could not stand the thought of ORD-HKG on UA metal. Had I known I could have gone w NH/OZ/TG I would have at least splurged and spent the 12 miles for 2
Jul 18, 2012, 8:12 am
#869
Join Date: May 2009
Posts: 243
Why doesn't UA just cancel any flights with 4 mile redemptions on it? Then just reschedule the flight, offer to rebook the previous passengers on it (that paid full fare), and say "Sorry, but no luck" for the redeemers?
Jul 18, 2012, 8:14 am
#870
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602