UAs Official Response to HKG Ticketing/IT Error: Redeem @ Correct Amount or Redeposit
Jul 17, 2012, 11:46 am
#466
Join Date: Jul 2010
Location: SFO, SJC
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Jul 17, 2012, 11:47 am
#467
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Location: Northeast Kansas | Colorado Native
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Jul 17, 2012, 11:48 am
#468
Join Date: Jan 2010
Posts: 90
It has made it to USA Today http://travel.usatoday.com/flights/s...12&sf5125612=1
Jul 17, 2012, 11:49 am
#469
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,138
Is there any question why the UA CIO resigned?
Jul 17, 2012, 11:50 am
#470
Join Date: Jun 2009
Posts: 426
We are currently updating our website and reservations systems. This will temporarily affect our ability to serve you online and over the phone.
Not even an "apology for the inconvenience." They are really peeved!
Not even an "apology for the inconvenience." They are really peeved!
Jul 17, 2012, 11:52 am
#471
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Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
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Posts: 10,762
What is wrong with that if the correct price of the TV is indeed $800?
You are given the option to return the TV with no responsibility of payment, or you can keep the TV and pay the correct price.
You are given the option to return the TV with no responsibility of payment, or you can keep the TV and pay the correct price.
We are currently updating our website and reservations systems. This will temporarily affect our ability to serve you online and over the phone.
Last edited by iluv2fly; Jul 17, 2012 at 2:52 pm Reason: merge
Jul 17, 2012, 11:52 am
#472
Join Date: Jun 2005
Location: Chicago
Programs: UA, AA, US, DL, PC Plat, Dollar, Avis, National, SPG, HH Gold, CC Gold
Posts: 1,212
Just to speak to the "who are these UA IT programmers anyway". Today, much of UA IT is outsourced. But, UA has never had a lot of loyalty to their IT staff. Even back in the day UA would gear up for systems changes by doing a mass hire to get the job done and then layoff huge numbers of people. I never applied to UA for a programming job, knowing too many people who lost their jobs after 18-24 months on a project. Many people applied wanting the bennies and hoping that they would not later be canned. This was common knowledge here in Chicago during the 70's, 80's and early 90's. Later with the proliferation of consulting companies and later outsourcing, these mass hires and layoffs have become a thing of the past. But, in the IT world UA had a reputation all their own.
How do I know this? I was a programmer in the late 70's, 80's and early nineties. In a large shop there was usually at least 1 person who had worked for UA at one time. For a short time I also ventured out into the IT head hunting arena. UA was pretty upfront with letting people know that after a project was over, your job was not secure.
How do I know this? I was a programmer in the late 70's, 80's and early nineties. In a large shop there was usually at least 1 person who had worked for UA at one time. For a short time I also ventured out into the IT head hunting arena. UA was pretty upfront with letting people know that after a project was over, your job was not secure.
Jul 17, 2012, 11:56 am
#473
Join Date: Oct 2010
Programs: AA EXP, Hyatt Diamond, Hilton Diamond, SPG Plat
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It has made it to USA Today http://travel.usatoday.com/flights/s...12&sf5125612=1
Jul 17, 2012, 11:57 am
#474
Join Date: Sep 1999
Location: SF Bay Area
Programs: UA 1K MM, Accor Plat, Htz PC, Natl ExEm, other random status
Posts: 2,876
I hope the system comes back soon, because I have about 3 hours to cancel a reservation within the 24 hour period after booking.
I will be irate if I can't do so.
I'm about to seriously consider making the move to other carriers - I'm already 1MM, and don't see the value of 2MM, so my switching costs are not that high.
Greg
I will be irate if I can't do so.
I'm about to seriously consider making the move to other carriers - I'm already 1MM, and don't see the value of 2MM, so my switching costs are not that high.
Greg
Jul 17, 2012, 11:58 am
#475
Join Date: Dec 2010
Posts: 1,310
It has made it to USA Today http://travel.usatoday.com/flights/s...12&sf5125612=1
Jul 17, 2012, 11:59 am
#476
Join Date: Apr 2011
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Jul 17, 2012, 11:59 am
#477
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What is wrong with that if the correct price of the TV is indeed $800?
You are given the option to return the TV with no responsibility of payment, or you can keep the TV and pay the correct price.
It is a reasonable settlement that only those who insist to get something (in this case huge) for nothing would cry foul about violation of contract, Dot would stand up for our rights, blab blah blah.
Frankly, if any of you who actually owned and ran a business, would you still act like this way?
Further more, anyone who took advantage of such, would know better not to book any non-refundable along with it, not until the possibility of the outcome is more firmly established. In this case, anyone who has any brain would know the outcome that favors the flyers who have booked this, would be less than 5% if that much.
You are given the option to return the TV with no responsibility of payment, or you can keep the TV and pay the correct price.
It is a reasonable settlement that only those who insist to get something (in this case huge) for nothing would cry foul about violation of contract, Dot would stand up for our rights, blab blah blah.
Frankly, if any of you who actually owned and ran a business, would you still act like this way?
Further more, anyone who took advantage of such, would know better not to book any non-refundable along with it, not until the possibility of the outcome is more firmly established. In this case, anyone who has any brain would know the outcome that favors the flyers who have booked this, would be less than 5% if that much.
Jul 17, 2012, 12:01 pm
#478
Join Date: Apr 2005
Location: Washington, DC (DCA)
Programs: UA, AA, AS, SPG.
Posts: 3,463
Jul 17, 2012, 12:02 pm
#479
Join Date: Jul 2005
Location: SAN
Programs: UA 1MM/1K, HH Diamond
Posts: 6,832
It has made it to USA Today http://travel.usatoday.com/flights/s...12&sf5125612=1
Aaron Riggins, a Washington, D.C., resident, is one of [UA's customers who had made the reservations at the low level of miles], though.
He says he bought a first-class, round-trip ticket to Hong Kong on Sunday afternoon for four miles plus about $40 in taxes.
"I was definitely surprised," he says of when he saw the deal, "but I've seen these things happen in the past."As of Tuesday afternoon, Riggins said United hadn't contacted him.
But not having to pay a penalty for United's error is a plus, he says.
"When you go to change a flight with United or any airline most of the time there's not a lot of compassion about fee-waiving," he says.
He says he bought a first-class, round-trip ticket to Hong Kong on Sunday afternoon for four miles plus about $40 in taxes.
"I was definitely surprised," he says of when he saw the deal, "but I've seen these things happen in the past."As of Tuesday afternoon, Riggins said United hadn't contacted him.
But not having to pay a penalty for United's error is a plus, he says.
"When you go to change a flight with United or any airline most of the time there's not a lot of compassion about fee-waiving," he says.
Contrast that with Gary's supremely unhelpful response:
Gary Leff, a BoardingArea.com expert, bought two of the round-trip tickets. "I basically just grabbed a lottery ticket," he says.
He figured it was probably a mistake but decided to take a chance anyway. "I didn't expect them to honor the tickets, but sometimes these things work out wonderfully," he says.
He figured it was probably a mistake but decided to take a chance anyway. "I didn't expect them to honor the tickets, but sometimes these things work out wonderfully," he says.
