"Check-It".....Finally.
Jul 11, 2012, 9:15 pm
#1
Original Poster
Join Date: Jan 2001
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"Check-It".....Finally.
Launched today.....
After a test period at several stations, UA has finally added features to CHECK-IT that will make our lives a lot easier ! Accessible now by CSRs.
-- Seat chart display (with selection ability) that will include what seats are rear-facing on sUA intl Business class.
-- SDC (same day change) including alternate flight availability.
-- SDC and standby charges.
-- Automated fee collection (where applicable).
-- MPLUS upgrades including buy-up.
-- Same day upgrades by redemption, purchase or complimentary.
-- Bag charges.
Some of these features are new and all of these features are now easier and faster to navigate in CHECK-IT versus SHARES. Eliminating the guesswork which was a large part of the battle in SHARES (bag fees to certain destinations, upgrade redemption or eligibility) etc will certainly speed things up at the ticket counter and gates. I almost can't believe it came sooner than year's end and will start using it immediately. Please folks, if you need help at the airport, ask a customer service agent to use this new user interface.
After a test period at several stations, UA has finally added features to CHECK-IT that will make our lives a lot easier ! Accessible now by CSRs.
-- Seat chart display (with selection ability) that will include what seats are rear-facing on sUA intl Business class.
-- SDC (same day change) including alternate flight availability.
-- SDC and standby charges.
-- Automated fee collection (where applicable).
-- MPLUS upgrades including buy-up.
-- Same day upgrades by redemption, purchase or complimentary.
-- Bag charges.
Some of these features are new and all of these features are now easier and faster to navigate in CHECK-IT versus SHARES. Eliminating the guesswork which was a large part of the battle in SHARES (bag fees to certain destinations, upgrade redemption or eligibility) etc will certainly speed things up at the ticket counter and gates. I almost can't believe it came sooner than year's end and will start using it immediately. Please folks, if you need help at the airport, ask a customer service agent to use this new user interface.
Hey, thanks for the update!^
Jul 11, 2012, 9:32 pm
#3
Join Date: Oct 2004
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^ good to hear they're building the tools to support agents and customers!
Glad to see SDC coming to CheckIt (can we assume any airport CSR can now process an SDC?) and I'll jump for joy when the roll out tools to help the frontline in IRROPs.
Glad to see SDC coming to CheckIt (can we assume any airport CSR can now process an SDC?) and I'll jump for joy when the roll out tools to help the frontline in IRROPs.
Jul 11, 2012, 9:36 pm
#5
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Jul 11, 2012, 9:41 pm
#7
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Yes, as far as I know it is accessible by all airport CSRs. Of course we will still have SHARES to do things manually and "by command" (as a backup), but at least with Check-It we can point, click and pull-down choices etc and and the computer will do a lot of work for us (bag fees, change fees).
Actually in Check-It is an app (eATO) that allows one to retrieve the PNR, see changes (voluntary or irrops), and synch accordingly. yes, yes, yes - all of this and more is moving in quickly !!
Jul 11, 2012, 10:16 pm
#9
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Jul 11, 2012, 10:47 pm
#10
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That's historically been the biggest sticking point with SHARES as it's just way too cumbersome.
But if you can now do a reissue in a matter of seconds (a la Fastair), there is hope that we will be able to return to a much higher, PMUA-style level of customer service.
Jul 11, 2012, 11:10 pm
#11
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Excellent. How is it for syncs and reissues? Or is it syncs only?
That's historically been the biggest sticking point with SHARES as it's just way too cumbersome.
But if you can now do a reissue in a matter of seconds (a la Fastair), there is hope that we will be able to return to a much higher, PMUA-style level of customer service.
That's historically been the biggest sticking point with SHARES as it's just way too cumbersome.
But if you can now do a reissue in a matter of seconds (a la Fastair), there is hope that we will be able to return to a much higher, PMUA-style level of customer service.
Jul 11, 2012, 11:37 pm
#12
Join Date: Jun 2004
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"quicker" is a relative term. Yes, quicker, for an agent who has not learned the basics, but the GUI is slower than the native, so for 80% of us who have learned the basics, it is slower. The guy that invented the "spinning ball" that mans "wait" on most GUI interfaces must be making a killing off of the new UA. I think they had a debate on who was cheaper the spinning ball, or the hourglass, and although the spinning ball is slower (it takes more resources away from the cpu) it was cheaper, so they choose it, even though it slows the gui down even more. Multiply a spinning ball x 500,000 per day and even at $0.01 per ball savings vs the hourglass, it saves $1.5 million per year.
Jul 11, 2012, 11:40 pm
#13
Join Date: Jul 2004
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...I think they had a debate on who was cheaper the spinning ball, or the hourglass, and although the spinning ball is slower (it takes more resources away from the cpu) it was cheaper, so they choose it, even though it slows the gui down even more. Multiply a spinning ball x 500,000 per day and even at $0.01 per ball savings vs the hourglass, it saves $1.5 million per year.
Jul 11, 2012, 11:45 pm
#14
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Jul 11, 2012, 11:49 pm
#15
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They really need to focus on usability if they want something like this to work. The GA position is a time-sensitive one, so the tool needs to be all-encompassing, and functions need to be easy and fast to access.