rude comments just becoming the norm?
#1
Original Poster
Join Date: Jan 2008
Posts: 3,578
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A while back on a Co flight prior to the merger, I listened to some unprofessional commentary about the airline, etc from some crew. Tonight while waiting for check in, I heard a crew member comment, and I quote...working for this airline gets more embarrassing...they ate treating us like the passengers now.
Man I would hate to be one of those lowly...passengers.
A while back on a Co flight prior to the merger, I listened to some unprofessional commentary about the airline, etc from some crew. Tonight while waiting for check in, I heard a crew member comment, and I quote...working for this airline gets more embarrassing...they ate treating us like the passengers now.
Man I would hate to be one of those lowly...passengers.
#2
Join Date: Jul 2011
Programs: UA 1K, Hertz President's Circle, Hilton Platinum,
Posts: 661
We should counter it with a Kindness Pay it Forward.
When a FA gives us attitude, we should retort back with kindness. If we meet rudeness with attitude, we'll just continue the cycle...
When a FA gives us attitude, we should retort back with kindness. If we meet rudeness with attitude, we'll just continue the cycle...
#3
Join Date: Jul 2011
Location: SFO, PDX, CDG
Programs: AA EXP, UA 1K, Marriott Platinum, Hyatt Diamond
Posts: 161
#5
Join Date: Dec 2002
Location: SFO
Posts: 3,942
#6
Join Date: Jan 2003
Location: San Francisco, CA
Posts: 1,394
employees get to cut the security line
employees get three carry-ons
employees flying as passengers generally get the exit row seat while non-employees get the seat in the last row when both get cleared from the standby list
employees flying as passengers often get a free snack box and/or adult beverage
Not making value judgements (and it happens in other industries...chefs often get comped stuff in other restaurants)...just pointing out that there is some merit to the statement
#7
Join Date: Aug 2006
Location: near to SFO and LHR
Programs: BA Gold, B6 Mosiac, VS, AA, DL (and a legacy UA 2MM)
Posts: 2,274
When I hear something like this, which is rarely, all I do is make sure that the person that said it knows that they were overheard.
Everyone's under pressure from this merger, employees too, and there are bound to be instances of saying things that you might not have said had you thought about it first.
I cut them some slack as long as they do their job well, and don't take it out on the passengers. If they start to treat us without courtesy, my approach is to push back (verbally) gently but firmly, for example repeating back to them what they said with a question mark.
Everyone's under pressure from this merger, employees too, and there are bound to be instances of saying things that you might not have said had you thought about it first.
I cut them some slack as long as they do their job well, and don't take it out on the passengers. If they start to treat us without courtesy, my approach is to push back (verbally) gently but firmly, for example repeating back to them what they said with a question mark.
#8
Join Date: Sep 2010
Posts: 348
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A while back on a Co flight prior to the merger, I listened to some unprofessional commentary about the airline, etc from some crew. Tonight while waiting for check in, I heard a crew member comment, and I quote...working for this airline gets more embarrassing...they ate treating us like the passengers now.
Man I would hate to be one of those lowly...passengers.
A while back on a Co flight prior to the merger, I listened to some unprofessional commentary about the airline, etc from some crew. Tonight while waiting for check in, I heard a crew member comment, and I quote...working for this airline gets more embarrassing...they ate treating us like the passengers now.
Man I would hate to be one of those lowly...passengers.
It's less about passengers being, well, "lowly passengers" as you put it, and more about flight crew recognizing that the company they work for treats its customers poorly (and getting worse), and are starting to feel like they are being treated just as poorly as well.
#11
Join Date: Jan 2008
Posts: 3,123
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A while back on a Co flight prior to the merger, I listened to some unprofessional commentary about the airline, etc from some crew. Tonight while waiting for check in, I heard a crew member comment, and I quote...working for this airline gets more embarrassing...they ate treating us like the passengers now.
Man I would hate to be one of those lowly...passengers.
A while back on a Co flight prior to the merger, I listened to some unprofessional commentary about the airline, etc from some crew. Tonight while waiting for check in, I heard a crew member comment, and I quote...working for this airline gets more embarrassing...they ate treating us like the passengers now.
Man I would hate to be one of those lowly...passengers.
So he didn't say "lowly passengers", those were your words. Based on the verbage you wrote, it could have been pity towards what you go through now. I do find it funny that once again a passenger is out out eavesdropping on what other passengers or crew are saying so they can run to FT and write about it. Did you happen to notice who was in FC and whether any were employees daring to sit there?
AD
Last edited by iluv2fly; May 29, 2012 at 9:32 am Reason: off-topic
#12
Join Date: Jul 2007
Location: SAN
Programs: UA MM Gold
Posts: 1,193
Likely that a pilot might have a pub bag, but not not sure this applies to FAs. Original comment was about "employees" in general....