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Originally Posted by amartin1979
(Post 23706195)
Interesting! My experience is that agents are much less interested in helping with complex awards than in years past. And most changes still take up to an hour on hold.
"We are going to 'optimize headcount' (or whatever corporate speak UA choses to call a firing) and expect the survivors to pick up the extra work." Apart from the caller probably being a frequent flyer of the airline, dismissing a complex award seeker is a low risk route to the agent maintaining the increased customer calls per shift metric. The open jaw feature of an award has been my most common obstacle rather than number of segments. |
So they eventually ticketed it, but I had a complicated routing to Australia via Bangkok and the initial agent couldn't ticket it because she said the system gave her the following:
- Travel through Melbourne must include Sydney first - Travel to Australia through south Asia is not permitted Like I said, they 'manually' ticketed it in the end, calling it a one-time exception, but I thought that was super weird and possibly due to the large number of segments. Thoughts? |
Award roundtrip now restricted to maximum 8 segments?!
Just called UA 1K desk, they refused to ticket an award booking with total 10 flight segments (3 segments feom home to destination A as a stopover + 3 segments to final destination B + 4 segments from final destination back to home). I was told that only maximum 8 segments are allowed. Is that true? Any experience?
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The max I believe is still 10, but has to be 5+5. They don't allow you to mix-and-match like 2+8 or even 1+9.
Yours is 6+4, that's why it fails to ticket |
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