Married Segment Availability and Stopovers
#1
Original Poster




Join Date: May 2006
Location: BRS (Bristol, UK)
Programs: LH SEN/*G
Posts: 1,296
Married Segment Availability and Stopovers
Just looking for a bit of advice from the regulars.
I'm trying to book LHR-IAH-LAS-IAH-LHR on a LON-LAS V fare. (100% earning in LH M&M). Outbound LHR-IAH-LAS is fine.
On the return I want to do LAS-IAH(23 hours)LHR. So NOT technically a stopover. I'm looking at arriving at 16:31 on day 1, and departing 15:45 day 2.
My problem is LAS-IAH is showing married segment availability. As a standalone, the best avail is E8. Married with the IAH-LHR segment it's V9, as is the IAH-LHR segment.
So my V fare should be valid from LAS-IAH-LHR, because there's no stopover, and the through availability is V9.
ua.com won't let me book it, because it's looking at the LAS-IAH segment as separate segment.
Before I go into a long discussion with a UA agent or a TA, is my understanding correct? Despite there being a 23 hour gap, this should be bookable on a V fare?
I'm trying to book LHR-IAH-LAS-IAH-LHR on a LON-LAS V fare. (100% earning in LH M&M). Outbound LHR-IAH-LAS is fine.
On the return I want to do LAS-IAH(23 hours)LHR. So NOT technically a stopover. I'm looking at arriving at 16:31 on day 1, and departing 15:45 day 2.
My problem is LAS-IAH is showing married segment availability. As a standalone, the best avail is E8. Married with the IAH-LHR segment it's V9, as is the IAH-LHR segment.
So my V fare should be valid from LAS-IAH-LHR, because there's no stopover, and the through availability is V9.
ua.com won't let me book it, because it's looking at the LAS-IAH segment as separate segment.
Before I go into a long discussion with a UA agent or a TA, is my understanding correct? Despite there being a 23 hour gap, this should be bookable on a V fare?
#3
Original Poster




Join Date: May 2006
Location: BRS (Bristol, UK)
Programs: LH SEN/*G
Posts: 1,296
Quick update for future browsers of this thread.
The married segment availability is quite specific. It isn't possible to generally link to a TATL flight - only specific combinations are allowed, otherwise the availability on the domestic leg drops back to standalone availability.
If I was booking LAS-IAH-LON straight through, it would be available down to T class. If LAS-IAH is split in anyway from the specific IAH-LON flight, it goes back up to U class.
My plan is thwarted...
The married segment availability is quite specific. It isn't possible to generally link to a TATL flight - only specific combinations are allowed, otherwise the availability on the domestic leg drops back to standalone availability.
If I was booking LAS-IAH-LON straight through, it would be available down to T class. If LAS-IAH is split in anyway from the specific IAH-LON flight, it goes back up to U class.
My plan is thwarted...
#4


Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,446
Fareclass availability when searching roundtrip vs. segment by segment on united.com
So I'm trying to book an open jaw ticket to Europe. The routing that I would prefer is CLE-IAH-MUC-XXX outbound in May then YYY-MUC-ORD-CLE return in August. Some weird things happen depending on how I search:
1. When I do CLE-XXX and YYY-CLE, and restrict it by Fare class S, I only get the early 6am flight CLE-ORD, and that's the only option, which gives me a 9 hour layover. I would prefer the 10:15am flight, but that does not show up with S availability.
2. If I restrict this by S, W, I do get the 10:15am flight in W.
3. If I do CLE-ORD, ORD-XXX, YYY-CLE in multicity, I do get the 10:15 in S.
So, if I do origin-destination searches, I only get W for the route I want, but if I search segment by segment the results give me S. Obviously, I prefer S, since it's cheaper. My question is why doesn't the flights show up at all when I search origin-destination in S, but only in W? S seems to be available when doing segment by segment. In both cases, looking at the farecodes the tickets are CLE-XXX, so it's not combining two fares CLE-ORD and ORD-XXX
1. When I do CLE-XXX and YYY-CLE, and restrict it by Fare class S, I only get the early 6am flight CLE-ORD, and that's the only option, which gives me a 9 hour layover. I would prefer the 10:15am flight, but that does not show up with S availability.
2. If I restrict this by S, W, I do get the 10:15am flight in W.
3. If I do CLE-ORD, ORD-XXX, YYY-CLE in multicity, I do get the 10:15 in S.
So, if I do origin-destination searches, I only get W for the route I want, but if I search segment by segment the results give me S. Obviously, I prefer S, since it's cheaper. My question is why doesn't the flights show up at all when I search origin-destination in S, but only in W? S seems to be available when doing segment by segment. In both cases, looking at the farecodes the tickets are CLE-XXX, so it's not combining two fares CLE-ORD and ORD-XXX
#6
Moderator: United Airlines




Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,175
This is a complicated aspect of air transportation pricing.
In simplest terms, pricing is NOT the sum of the segments but rather determined by your origin and destination (O/D). So a S fare might be available on a segment for one O/D but not for another O/D -- even for the same segment. (I have probably overly simplified this, but that is my level of understanding).
You might have a chance to get the lower pricing by piecing together the series of segments by use of multiple destinations booking (is this your #3), but you may also get a higher price.
Other related issues --- married segments, captive airport / hidden city pricing ( AAA-BBB-CCC is cheaper the BBB-CCC)
In simplest terms, pricing is NOT the sum of the segments but rather determined by your origin and destination (O/D). So a S fare might be available on a segment for one O/D but not for another O/D -- even for the same segment. (I have probably overly simplified this, but that is my level of understanding).
You might have a chance to get the lower pricing by piecing together the series of segments by use of multiple destinations booking (is this your #3), but you may also get a higher price.
Other related issues --- married segments, captive airport / hidden city pricing ( AAA-BBB-CCC is cheaper the BBB-CCC)
#7


Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,446
I don't think it's a married segment issue, as I am able to get this all on one ticket, one itinerary. I'm going to be more specific:
Case 1:
Multicity search for CLE-IAD, IAD-CLJ, BUD-CLE, restricted to S, I get:
CLE-IAD UA4319 in S
IAD -MUC UA902 in S
MUC-CLJ LH1670 in S
BUD-MUC LH1675 in S
MUC-ORD UA125 in S
ORD-CLE UA5839 in S
Clicking on View Rules and Restrictions yields
CLE - CLJ S SKX6NCE
BUD - CLE S SKX6NCE
Case 2:
Multicity search CLE-CLJ, BUD-CLE, restricted to S, the CLE-IAD-MUC-CLJ flights listed above do not show up at all, though they did show up if the search was done differently, still one search
Case 3
Multicity search CLE-CLJ, BUD-CLE, restricted to S, W, I do get the flights in case 1, but only in W, the return is the same:
CLE-IAD UA4319 in W
IAD -MUC UA902 in W
MUC-CLJ LH1670 in W
BUD-MUC LH1675 in S
MUC-ORD UA125 in S
ORD-CLE UA5839 in S
Fares:
CLE - CLJ W WKX5NCE
BUD - CLE S SKX6NCE
So in both cases the outbound is one fare, CLE-CLJ. The S shows up doing the search CLE-IAD-CLJ and BUD-CLE but does not show up doing CLE-CLJ and BUD-CLE. So I don't think it's an issue of married segments or hidden city or fare limitations as in both cases it is one fare, not a combination
What I don't understand is why cannot I get CLE - CLJ S SKX6NCE in case 2.
Case 1:
Multicity search for CLE-IAD, IAD-CLJ, BUD-CLE, restricted to S, I get:
CLE-IAD UA4319 in S
IAD -MUC UA902 in S
MUC-CLJ LH1670 in S
BUD-MUC LH1675 in S
MUC-ORD UA125 in S
ORD-CLE UA5839 in S
Clicking on View Rules and Restrictions yields
CLE - CLJ S SKX6NCE
BUD - CLE S SKX6NCE
Case 2:
Multicity search CLE-CLJ, BUD-CLE, restricted to S, the CLE-IAD-MUC-CLJ flights listed above do not show up at all, though they did show up if the search was done differently, still one search
Case 3
Multicity search CLE-CLJ, BUD-CLE, restricted to S, W, I do get the flights in case 1, but only in W, the return is the same:
CLE-IAD UA4319 in W
IAD -MUC UA902 in W
MUC-CLJ LH1670 in W
BUD-MUC LH1675 in S
MUC-ORD UA125 in S
ORD-CLE UA5839 in S
Fares:
CLE - CLJ W WKX5NCE
BUD - CLE S SKX6NCE
So in both cases the outbound is one fare, CLE-CLJ. The S shows up doing the search CLE-IAD-CLJ and BUD-CLE but does not show up doing CLE-CLJ and BUD-CLE. So I don't think it's an issue of married segments or hidden city or fare limitations as in both cases it is one fare, not a combination
What I don't understand is why cannot I get CLE - CLJ S SKX6NCE in case 2.
#8
Moderator: United Airlines




Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,175
I don't think it's a married segment issue, as I am able to get this all on one ticket, one itinerary.
....
So in both cases the outbound is one fare, CLE-CLJ. The S shows up doing the search CLE-IAD-CLJ and BUD-CLE but does not show up doing CLE-CLJ and BUD-CLE. So I don't think it's an issue of married segments or hidden city or fare limitations as in both cases it is one fare, not a combination
What I don't understand is why cannot I get CLE - CLJ S SKX6NCE in case 2.
....
So in both cases the outbound is one fare, CLE-CLJ. The S shows up doing the search CLE-IAD-CLJ and BUD-CLE but does not show up doing CLE-CLJ and BUD-CLE. So I don't think it's an issue of married segments or hidden city or fare limitations as in both cases it is one fare, not a combination
What I don't understand is why cannot I get CLE - CLJ S SKX6NCE in case 2.
#9


Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,446
Could somebody please check expert flyer or KVS if SKX6NCE is available for the following routing 5/2 outbound, 8/13 return?
CLE-IAD UA4319 in S
IAD -MUC UA902 in S
MUC-CLJ LH1670 in S
BUD-MUC LH1675 in S
MUC-ORD UA125 in S
ORD-CLE UA5839 in S
That would clarify if this is united.com search issue or not.
#10
Moderator: United Airlines




Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,175
when searched as CLE-CLJ, UA902 is S0
but when searching IAD-MUC, UA902 is S9
#11


Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,446
Hm, interesting. I thought that it was the CLE-IAD segment with the problem, because if I search CLE-CLJ, then S works with UA4796 (the earlier CLE-IAD flight) instead of UA4319, and both connect to UA902. I would just prefer the later flight.
#13


Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,446
, in which case united.com shows UA902 as S9.Would doing a multiple destination search consider the connection in IAD a stopover as it's more than 4 hours? And thus leading to the fare being validated differently?
#14
Moderator: United Airlines




Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,175
My guess is the multi-destination is not enforcing the married segments (for whatever reasons, in this case) hence the availability.
Last edited by WineCountryUA; Feb 28, 2013 at 5:49 pm Reason: correction, GPUs on my mind
#15
Join Date: Jan 2006
Location: Arlington, VA
Programs: UA 1K, AA PLT, SPG PLT
Posts: 1,612
In addition, i've had tons of problems on ua.sux website and I've mostly not used it at all.
Instead, I'll use hipmunk and have it build the itinerary (which has very similar showings as ITA and uses the route language) - then push it over to ua - from which I'll book the ticket.
-jeremy

