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Old Mar 29, 2012 | 3:20 pm
  #16  
 
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Originally Posted by bmvaughn
Hence why I check itins daily. Terrible usability.
Wonder how much of the nation's productivity is affected by the need to keep checking itin/seats on a regular basis ... UA contribution to the GNP (not!). And where is Easy Update when you need it/him/her? So ... today, on my regular check of upcoming reservations, saw that seat assignments had gone to "---" on one leg. Opened seat map, clicked on a seat & voilla! was upgraded. Apparently UDU is now a DIY project
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Old May 31, 2012 | 10:33 am
  #17  
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Checked an itin this morning for a flight next weekend; I last checked it yesterday. No notification on the itinerary but I had been moved to different flights, arriving 90 mins later than expected.

Worst part? Original flights were still in the system, with the same flight numbers and the same equipment.

On the bright side, 21C was still open.
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Old May 31, 2012 | 11:17 am
  #18  
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Originally Posted by bmvaughn
Checked an itin this morning for a flight next weekend; I last checked it yesterday. No notification on the itinerary but I had been moved to different flights, arriving 90 mins later than expected.

Worst part? Original flights were still in the system, with the same flight numbers and the same equipment.

On the bright side, 21C was still open.
Wow. Did they give any reason why this happened?

Also curious, did the itin have the red text highlighting the change? I really do not want to go flight by flight, line by line, through all my upcoming itins everyday looking for changes....
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Old May 31, 2012 | 11:18 am
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Originally Posted by goodeats21
Wow. Did they give any reason why this happened?

Also curious, did the itin have the red text highlighting the change? I really do not want to go flight by flight, line by line, through all my upcoming itins everyday looking for changes....
No reason, no red text. The phone rep put me back on original flights and said she had no idea why that happened.
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Old May 31, 2012 | 12:17 pm
  #20  
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Originally Posted by bmvaughn
No reason, no red text. The phone rep put me back on original flights and said she had no idea why that happened.
Well, that is disappointing.

I pull up each itinerary every day just looking for red messages (and checking to make sure seat assignments are correct). I guess I will need to start looking at flight times and other details with some regularity.

What a waste of time.
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Old May 31, 2012 | 1:29 pm
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Originally Posted by goodeats21
Well, that is disappointing.

I pull up each itinerary every day just looking for red messages (and checking to make sure seat assignments are correct). I guess I will need to start looking at flight times and other details with some regularity.

What a waste of time.
I'd recommend doing that. This is not the first time I've seen changes come in with no notification.
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Old May 31, 2012 | 1:38 pm
  #22  
 
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I found an easy solution to the problem

I stopped booking on United and have improved my productivity by not having to check UA website everyday.
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Old May 31, 2012 | 2:24 pm
  #23  
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I wish I could implement that solution this year. Unfortunately, I booked too much travel in advance of this merger nonsense.

It is a definite probability for next year though.
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