LAX Meltdown; Scary Situation, unbelievable agents...
Mar 24, 2012, 7:08 pm
#466
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+1 ^ fastair, much appreciate your insights into how it really is!
Mar 24, 2012, 7:39 pm
#467
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Mar 24, 2012, 7:49 pm
#468
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Mar 24, 2012, 7:55 pm
#469
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
Thnx guys/gals. Again, it is only my perspective. I won't interpret policy on behalf of the company or make any non-publi/ common knowledge statements, I'm not authorized to do so, not do I have the inside connections to do so if I could. I am sure uainsider has other job responsibilities other that patrolling ft, which I bet is keeping them very busy right now. And I am sure there are some things they choose to handle internally/private vs on an anon internet forum. After all, not all pr is done thru mass media channels.
Mar 24, 2012, 8:26 pm
#470
Join Date: Dec 2002
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Oh, it is still possible and done, it just causes the ticket to go out of sync. Nothing that can't be fixed, it just adds to the agents workload to stop on the middle of boarding when the gate reader says the passenger has no ticket. We can research some of it in advance, but to fix it would requir knowledge of which flight they were really gonna board. Most of the time, unless a clear misconnect, that can't be determined until they board
I wonder why this would have changed in the transition?
Mar 24, 2012, 8:48 pm
#471
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
I've been protected on a later flight by CO numerous times, both by gate/ticket counter agents and by the automated system, and I don't remember ever having a problem with the gate reader when boarding my original earlier flight.
I wonder why this would have changed in the transition?
I wonder why this would have changed in the transition?
Anyway, enough of this tangent. Getting to far off the op's topic for too long.
Last edited by fastair; Mar 24, 2012 at 9:42 pm
Mar 24, 2012, 9:21 pm
#472
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Maybe 4 people did check in but then misconnected.
Mar 24, 2012, 9:30 pm
#473
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I'm trying really hard to think of present-day PR that isn't done through mass media channels. Perhaps you meant social media?
In any event, it may well be that FT is burning with a flame a bit too bright to be dealt with, and more exposure here for UnitedPR might draw more attention than wanted until things settle down a bit. If UnitedPR says anything and the results aren't seen immediately, some at FT will be quick to jump on the bandwagon that says he/she's lying. I wouldn't blame them if they saw FT as being a no-win situation at the moment.
In any event, it may well be that FT is burning with a flame a bit too bright to be dealt with, and more exposure here for UnitedPR might draw more attention than wanted until things settle down a bit. If UnitedPR says anything and the results aren't seen immediately, some at FT will be quick to jump on the bandwagon that says he/she's lying. I wouldn't blame them if they saw FT as being a no-win situation at the moment.
Mar 24, 2012, 9:46 pm
#474
Join Date: Jun 2004
Location: What I write is my opinion alone..don't read into it anything not written.
Posts: 9,686
I'm trying really hard to think of present-day PR that isn't done through mass media channels. Perhaps you meant social media?
In any event, it may well be that FT is burning with a flame a bit too bright to be dealt with, and more exposure here for UnitedPR might draw more attention than wanted until things settle down a bit. If UnitedPR says anything and the results aren't seen immediately, some at FT will be quick to jump on the bandwagon that says he/she's lying. I wouldn't blame them if they saw FT as being a no-win situation at the moment.
In any event, it may well be that FT is burning with a flame a bit too bright to be dealt with, and more exposure here for UnitedPR might draw more attention than wanted until things settle down a bit. If UnitedPR says anything and the results aren't seen immediately, some at FT will be quick to jump on the bandwagon that says he/she's lying. I wouldn't blame them if they saw FT as being a no-win situation at the moment.
Non disclousre agreements, bribes, discrediting sources before they become viral...all part of the tools of some PR people to stay out of mass media. Heck, some governments MIGHT even go so far as assassination to keep bad news from leaking and hitting the press.
Mar 24, 2012, 9:50 pm
#475
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Delta, on the other hand, was able to add and confirm (HK1) segments (sometimes more than 1) when I called SMS and they saw I had a pending misconnect issue....quite often the agent knew exactly what I needed before he/she even said hello as their system would pop my profile and current situation up on their screen before connecting the call.
Mar 24, 2012, 9:54 pm
#476
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These are all the reports recently. Apparently a policy change with the migration that UA better fix or they are sending folks to competitors.
Mar 24, 2012, 10:08 pm
#477
Join Date: Dec 2006
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I was wondering when I would see the above. When our agency shifted from DOS to Windows back in the late 90's (yes, we were tardy), the management forgot one tiny detail - server space. When you would come into work in the morning, the system was fine. By 11am, when everyone was on line, the system would crash like clockwork. We learned to download the files we needed for the day to our desktops and work in local mode. After 6 months they fired the IT contractor and spent big $$ to upgrade the infrastructure.
Maybe the real problem here is simply United miscalculated the increased data load on the Shares system.
Maybe the real problem here is simply United miscalculated the increased data load on the Shares system.
Though i dont know the specific details, i can promise you that SHARES is far cheaper then Travelport ( owner of Apollo) was offering.
Mar 24, 2012, 10:11 pm
#478
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Mar 24, 2012, 10:18 pm
#479
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Mar 25, 2012, 6:49 am
#480
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CO was never willing or able to do this for me in 10+ years of flying with them. An irrop that required a change resulted in a change at that point in time - no "just in case" segments. Whether by programming or policy it never happened. Having said this, I was never unable to get a ticket re-routed either over the phone or at the airport due to irrops, although I had to push the issue on a couple of occasions.
Delta, on the other hand, was able to add and confirm (HK1) segments (sometimes more than 1) when I called SMS and they saw I had a pending misconnect issue....quite often the agent knew exactly what I needed before he/she even said hello as their system would pop my profile and current situation up on their screen before connecting the call.
Delta, on the other hand, was able to add and confirm (HK1) segments (sometimes more than 1) when I called SMS and they saw I had a pending misconnect issue....quite often the agent knew exactly what I needed before he/she even said hello as their system would pop my profile and current situation up on their screen before connecting the call.
Legendary PMCO IRROPS stories are all the more understandable now if they never allowed adding "just in case" segments.