missed sectors due to merger, now told by UA to pay
Mar 11, 2012, 11:13 am
#1
Original Poster
Join Date: Feb 2006
Location: Champaign, IL
Programs: OZ*G
Posts: 46
missed sectors due to merger, now told by UA to pay
Hi all,
I booked a series of UA flights on continental.com on Feb 26. Here are the details.
3/16 ORD-LGA
3/19 EWR-PDX
3/23 PDX-DEN-ORD
I received a note to call after Mar 3 to have my ticket reissued. I noticed that PDX-DEN-ORD was gone from my itinerary. This morning, I finally could get a hold of UA. I spoke to the first agent and explained my situation of missing flights and he agreed to fix it for me. He put me on hold for a new minutes and then told me that he's successfully done so, and then emailed me.
However, when I checked the email, I just noticed that PDX-DEN-ORD didn't come back. It's just that the ticket number was changed from 005- to 016-, so I callled UA again. The second agent I spoke to said that the change made earlier was voluntary and in order to add PDX-DEN-ORD I would have to pay $150 for change plus the fee difference. I don't think any reasonable human being would voluntarily agree to allow that kind of change.
Please let me know what I should do. The second agent also insisted that she had spoken to her manager and her manager also emphasized that the change was voluntarily made by my request.
Thank you very much.
Tisorn
I booked a series of UA flights on continental.com on Feb 26. Here are the details.
3/16 ORD-LGA
3/19 EWR-PDX
3/23 PDX-DEN-ORD
I received a note to call after Mar 3 to have my ticket reissued. I noticed that PDX-DEN-ORD was gone from my itinerary. This morning, I finally could get a hold of UA. I spoke to the first agent and explained my situation of missing flights and he agreed to fix it for me. He put me on hold for a new minutes and then told me that he's successfully done so, and then emailed me.
However, when I checked the email, I just noticed that PDX-DEN-ORD didn't come back. It's just that the ticket number was changed from 005- to 016-, so I callled UA again. The second agent I spoke to said that the change made earlier was voluntary and in order to add PDX-DEN-ORD I would have to pay $150 for change plus the fee difference. I don't think any reasonable human being would voluntarily agree to allow that kind of change.
Please let me know what I should do. The second agent also insisted that she had spoken to her manager and her manager also emphasized that the change was voluntarily made by my request.
Thank you very much.
Tisorn
and holding 
and/or PM UA Insider.
Mar 11, 2012, 4:14 pm
#5
Join Date: Feb 2012
Posts: 2,933
As screwed up as they've been for over a week, quoting change fees is beyond believable!
All 13 of my itineraries needed reissuing on 3/3/2012, and if they somehow didn't do any of them correctly, and hassled me about, it I'd be demanding to talk to the manager/supervisor that agreed with this res agent!
Call back, and good luck!
All 13 of my itineraries needed reissuing on 3/3/2012, and if they somehow didn't do any of them correctly, and hassled me about, it I'd be demanding to talk to the manager/supervisor that agreed with this res agent!
Call back, and good luck!
Mar 11, 2012, 4:28 pm
#6
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,413
If they give you grief about fixing this without charging more, a complaint to DOT would be in order.