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missed sectors due to merger, now told by UA to pay

missed sectors due to merger, now told by UA to pay

Old Mar 11, 12, 12:13 pm
  #1  
Original Poster
 
Join Date: Feb 2006
Location: Champaign, IL
Programs: OZ*G
Posts: 46
missed sectors due to merger, now told by UA to pay

Hi all,

I booked a series of UA flights on continental.com on Feb 26. Here are the details.

3/16 ORD-LGA
3/19 EWR-PDX
3/23 PDX-DEN-ORD

I received a note to call after Mar 3 to have my ticket reissued. I noticed that PDX-DEN-ORD was gone from my itinerary. This morning, I finally could get a hold of UA. I spoke to the first agent and explained my situation of missing flights and he agreed to fix it for me. He put me on hold for a new minutes and then told me that he's successfully done so, and then emailed me.

However, when I checked the email, I just noticed that PDX-DEN-ORD didn't come back. It's just that the ticket number was changed from 005- to 016-, so I callled UA again. The second agent I spoke to said that the change made earlier was voluntary and in order to add PDX-DEN-ORD I would have to pay $150 for change plus the fee difference. I don't think any reasonable human being would voluntarily agree to allow that kind of change.

Please let me know what I should do. The second agent also insisted that she had spoken to her manager and her manager also emphasized that the change was voluntarily made by my request.

Thank you very much.

Tisorn
tisorn is offline  
Old Mar 11, 12, 12:52 pm
  #2  
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Join Date: May 2007
Location: Houston
Programs: UA Gold, Marriott Gold
Posts: 11,131
Keep calling and holding and/or PM UA Insider.
mduell is offline  
Old Mar 11, 12, 4:10 pm
  #3  
 
Join Date: Jan 2011
Location: WAS
Programs: UA 1K, HH Diamond
Posts: 193
do you have any status with UA? it might help...
navi-c is offline  
Old Mar 11, 12, 4:16 pm
  #4  
 
Join Date: Feb 2009
Location: SNA
Posts: 164
Wow, sorry to hear about this problem and the poor way they are handling it. I echo what mduell is saying...try someone else on the phone or e mail UAInsider, either should get it handled really fast.
VWGuru is offline  
Old Mar 11, 12, 5:14 pm
  #5  
 
Join Date: Feb 2012
Posts: 2,933
As screwed up as they've been for over a week, quoting change fees is beyond believable!

All 13 of my itineraries needed reissuing on 3/3/2012, and if they somehow didn't do any of them correctly, and hassled me about, it I'd be demanding to talk to the manager/supervisor that agreed with this res agent!

Call back, and good luck!
LilAbner is offline  
Old Mar 11, 12, 5:28 pm
  #6  
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Join Date: Sep 2009
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If they give you grief about fixing this without charging more, a complaint to DOT would be in order.
MSPeconomist is offline  
Old Mar 11, 12, 8:25 pm
  #7  
 
Join Date: Jul 2010
Location: YYZ
Programs: UA Platinum, Marriott Gold, Nexus, GE
Posts: 2,106
You may want to ask them to look up the original eReceipt
astroflyer is offline  
Old Mar 12, 12, 12:21 am
  #8  
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Join Date: Feb 2006
Location: Champaign, IL
Programs: OZ*G
Posts: 46
Dear all,

Thank you very much. After 3 hours on the line in total today, it's now all resolved. Unfortunately, this is really really unnecessary. Too bad, UA.

Tisorn
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