Missing miles from Chase United Visa
Mar 9, 2012, 8:16 pm
#1
Original Poster
Join Date: Apr 2010
Posts: 183
Missing miles from Chase United Visa
My earned miles for my Continental Chase card posted on 3/2 but still nothing from United Chase Visa even though it shows mileage on my Chase account of the same day 3/2/12. Anyone else missing miles from Chase United Visa? I'm sure it has to do with the system merger as they posted correctly last month. Thanks.
Mar 9, 2012, 8:41 pm
#2
Join Date: Dec 2011
Location: PIE
Posts: 33
My earned miles for my Continental Chase card posted on 3/2 but still nothing from United Chase Visa even though it shows mileage on my Chase account of the same day 3/2/12. Anyone else missing miles from Chase United Visa? I'm sure it has to do with the system merger as they posted correctly last month. Thanks.
Mar 10, 2012, 9:20 am
#5
Join Date: Jan 2005
Location: SFO
Programs: UA 1k 3MM, Bonvoy Lifetime Titanium
Posts: 31
My earned miles for my Continental Chase card posted on 3/2 but still nothing from United Chase Visa even though it shows mileage on my Chase account of the same day 3/2/12. Anyone else missing miles from Chase United Visa? I'm sure it has to do with the system merger as they posted correctly last month. Thanks.
Just another of the incredibly simple things (did they do any integration testing before flipping the switch?) that "the gang that can't shoot straight" screwed up. Add this wasted time to multiple calls to MP to inquire about miles not posting for flight activity in a timely manner, upgrades that never cleared not being redeposited, and I may have to take a sabatical from work to become a full-time thorn in UA's side until they sort this mess out.
Mar 10, 2012, 4:09 pm
#6
Join Date: Mar 2007
Location: Orchard Field
Posts: 1,421
Is anyone getting their UA credit card miles posting correctly?
I had a statement close a week ago and miles still haven't posted. Chase says my MP number has been changed to LL123456, and United has yet to send me any response at all.
Mar 10, 2012, 4:15 pm
#7
Join Date: Aug 2008
Location: SAF
Programs: HH Gold, IHG Gold
Posts: 675
Add me to the list. I had a statement close on 3/3 
for my MP Select Visa. On the old United it generally posted the next day at the latest. It is 3/10 and still nothing. I did verify via SM with Chase that they posted the miles to United on 3/3. They also confirmed that they automatically switched the card to my new United # (was old OP#). Not sure if the number was switched out before or after the posting from 3/3
I realize these are not nearly as critical as people with messed up reservations, etc. but it certainly makes it a bit frustrating for those of us wanting to track things closely. Miles posting from Chase cards has been one of the few reliable partners United had. Hopefully they magically appear soon...
for my MP Select Visa. On the old United it generally posted the next day at the latest. It is 3/10 and still nothing. I did verify via SM with Chase that they posted the miles to United on 3/3. They also confirmed that they automatically switched the card to my new United # (was old OP#). Not sure if the number was switched out before or after the posting from 3/3I realize these are not nearly as critical as people with messed up reservations, etc. but it certainly makes it a bit frustrating for those of us wanting to track things closely. Miles posting from Chase cards has been one of the few reliable partners United had. Hopefully they magically appear soon...
Mar 10, 2012, 4:17 pm
#8
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH LTD
Posts: 2,040
I have the same issue. Contacted Chase, they said 4-6 business days is the expected time. As mentioned in other threads, the CO system credits miles of all types slower than the old UA system.
Mar 10, 2012, 4:20 pm
#9
Join Date: Nov 2010
Location: No. California
Programs: UA MP HH LTD
Posts: 2,040
As I posted on the other thread, Chase says 4-6 business days is the expected time. As has been mentioned other threads, miles of all types post slower on the CO system than the old UA system.
Mar 12, 2012, 7:05 pm
#10
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Platinum, Hilton HHonors Diamond
Posts: 1,203
I have a CO OnePass (now United Explorer) tied to my (old CO) United number. No problems. My UA Mileage Explorer (tied to the old MP #) closed on 3/5. No miles. I E-Mailed Chase. Glad to see it's not just me. G/L to us all, it's pretty easy to prove they were never posted so I think we'll all be successful.