new UA website doesn't credit flight miles and return uncleared upgrade
Mar 9, 2012, 9:37 am
#1
Original Poster
Join Date: Aug 2007
Programs: United: LifetimeGold, Marriott: Lifetime Titanium, Hyatt:Globalist, Hilton:Diamond, IHG:Diamond
Posts: 306
new UA website doesn't credit flight miles and return uncleared upgrade
It has been over a week and my regional upgrade for 3/1 and later flights are still not returned to my account after it is not cleared. I also didn't get mileage credit 2 days after flight which never happens with UA flight before the integration. Is this problem cross the board for everyone?
Mar 9, 2012, 9:39 am
#2
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
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I haven't received credit for 3/5 either. Going on 4 days. What a downgrade
I haven't received credit for 3/5 either. Going on 4 days. What a downgrade
Mar 9, 2012, 9:44 am
#4
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
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Well then something must definitely be wrong with mine because it says I already received credit when I didnt
Well then something must definitely be wrong with mine because it says I already received credit when I didnt
Mar 9, 2012, 9:46 am
#5
FlyerTalk Evangelist
Join Date: Jul 1999
Location: ORD/MDW
Programs: BA/AA/AS/B6/WN/ UA/HH/MR and more like 'em but most felicitously & importantly MUCCI
Posts: 19,719
I got my 4 March flights credited almost instantly, but flights for 6 and 7 March have not shown up yet.
Mar 9, 2012, 10:03 am
#7
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,170
Mar 9, 2012, 10:05 am
#8
Join Date: Dec 2007
Location: Las Vegas
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Posts: 6,638
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And then its funny to get those standard CO "Oh thats automatic! Just wait another 2 weeks!" response. Is anyone else missing 3/5 miles? Ugh
And then its funny to get those standard CO "Oh thats automatic! Just wait another 2 weeks!" response. Is anyone else missing 3/5 miles? Ugh
Mar 9, 2012, 10:20 am
#9
Join Date: Jun 2001
Location: San Jose, Ca HH Diamond, UA 1K
Posts: 487
My SFO to NRT flight has not posted yet, but that was on ANA, so was expecting it to take a little longer.... I had never flown them before and not too sure what a "normal" time for the miles to post.. I know my LH flight always posted within a day or two...
Mar 9, 2012, 11:30 am
#10
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,977
Im still waiting on flights from 3/4. Also waiting on partner airline flights from January where I mailed in boarding passes/receipts twice. Now, Im dealing with partner airlines like Qatar Airways, which is not recognizing the new UA FF numbers (it only takes the old longer digits). Looks like that's going to be another fight trying to get MileagePlus to credit them.
UA is really stringing us along on this and doing little to make our lives easy. We end up having to work hard to make sure they are doing the things they claim are being made better by the merger!
UA is really stringing us along on this and doing little to make our lives easy. We end up having to work hard to make sure they are doing the things they claim are being made better by the merger!
Mar 9, 2012, 11:32 am
#11
Join Date: Dec 2007
Location: Las Vegas
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Was your 3/4 a UA flight? Same here for 3/5 UA flight. I am concerned because others have reported that they received their credit for these days.. But I have not
Was your 3/4 a UA flight? Same here for 3/5 UA flight. I am concerned because others have reported that they received their credit for these days.. But I have not
Mar 9, 2012, 1:27 pm
#13
Join Date: Dec 2010
Location: AUS
Programs: AA EXP, UA 1K, Marriott Plat, SPG Gold
Posts: 63
I'm waiting on the following:
- Miles from flights flown on 3/5 (including 150% PQMs due to cancellation and Y fare)
- CR1 from cancelled flight (ended up sitting in a middle exit row seat on a flight 7 hours later)
- Miles from reward trip cancelled with CO on 2/26.
I'm a patient guy, but this is ridiculous. I also don't like that I have to call EVERY single time my CR1 or SWU gets denied. It's almost fraudulent.. I rarely see them posted back unless I do something about it.
Mar 9, 2012, 1:36 pm
#14
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
this has been going on with CO for years
I'm waiting on the following:
- Miles from flights flown on 3/5 (including 150% PQMs due to cancellation and Y fare)
- CR1 from cancelled flight (ended up sitting in a middle exit row seat on a flight 7 hours later)
- Miles from reward trip cancelled with CO on 2/26.
I'm a patient guy, but this is ridiculous. I also don't like that I have to call EVERY single time my CR1 or SWU gets denied. It's almost fraudulent.. I rarely see them posted back unless I do something about it.
Miles were not refunded after mileage ticket canceled;
Upgrade instruments didn't return after upgrade failed;
Partner miles didn't post, etc.
You have to monitor and babysit everything. By the way, it's a pain to call One Pass Service Center which is NOT open 24 hours a day.
In particular, there is no documentation which CR1/SWU was applied to which passenger's PNR, on what date, for which flight.
CO just prefers to keep us in the dark.
Now CO system becomes UA system.
Many PMCO fliers knew this. Just check PMCO board. But they didn't complain loudly.
How did they put up with this kind of nonsense for years is beyond me.
