Checking in for codeshare flight: valid ticket coupon not found
Mar 8, 2012 | 1:46 pm
#1
Original Poster
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 7,299
Checking in for codeshare flight: valid ticket coupon not found
I am trying to check in for a flight that was sold by US Airways but operated by United. When I go to the US Airways website, I get an error that says to go to the operating airline (United) to check in. When I try to check-in on United, I get the error: "We are unable to complete the check-in process as a valid ticket coupon cannot be found. "
Is this normal for codeshares? Or some glitch related to the system transition last weekend?
Is this normal for codeshares? Or some glitch related to the system transition last weekend?
Mar 8, 2012 | 2:15 pm
#3
Join Date: Aug 2010
Location: SF Bay Area
Programs: MileagePlus
Posts: 411
The US (037) ticket is probably appearing as controlled by US in SHARES. Call to US and have them push control to UA. If US says UA has control and you still can't check-in on UA then you'll have to call UA and have them take control of the ticket or have it done by CS at the airport.
Good luck
Good luck
Mar 8, 2012 | 2:17 pm
#4
Original Poster
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 7,299
Called US to get the UA PNR. Entered that PNR on the UA website and still get the same error message. Called UA, they said that my travel agency didn't book the ticket right. Called the travel agency and they said I'm fine, but just can't check this reservation in online?
Everyone seems to be pointing the finger at everyone else.
Everyone seems to be pointing the finger at everyone else.
Mar 8, 2012 | 2:30 pm
#6
Original Poster
Join Date: Jul 2011
Location: SF Bay Area
Programs: UA MileagePlus (Premier Gold); Hilton HHonors (Gold); Chase Ultimate Rewards; Amex Plat
Posts: 7,299
Not sure, it's an international flight and I'm booked into C, so I didn't put myself on any upgrade wait list.
Can you please explain what "control" of a ticket means?
The US (037) ticket is probably appearing as controlled by US in SHARES. Call to US and have them push control to UA. If US says UA has control and you still can't check-in on UA then you'll have to call UA and have them take control of the ticket or have it done by CS at the airport.
Good luck
Good luck
Last edited by iluv2fly; Mar 8, 2012 at 3:40 pm Reason: merge
Apr 3, 2012 | 7:03 pm
#9
Join Date: Aug 2005
Location: SFO
Programs: Some kind of status on AA and UA
Posts: 1,271
Unable to completed check-in
Any idea what this message indicates:
"We are unable to complete the check-in process as a valid ticket coupon cannot be found. Please contact a United representative at 1-800-300-1547 for assistance."
I exchanged a reward ticket and now I get this.
"We are unable to complete the check-in process as a valid ticket coupon cannot be found. Please contact a United representative at 1-800-300-1547 for assistance."
I exchanged a reward ticket and now I get this.
Apr 3, 2012 | 7:21 pm
#10
Suspended
Join Date: Jul 2010
Location: JHW
Programs: United Premier 1K, GE/Nexus, Hertz Pres Circle, Marriott Platinum, Hilton Diamond, Holiday Inn Plat
Posts: 462
I've only ever seen Unable to Complete Check In. Usually with an UG occurring.
Ive never seen "Unable to completed check in"
Ive never seen "Unable to completed check in"
Apr 3, 2012 | 7:28 pm
#11
Join Date: Oct 2009
Location: Land of the parrots and parrotheads
Programs: Several dozen
Posts: 4,820
Looks like an upgrade
Apr 5, 2012 | 6:35 pm
#13
Join Date: Aug 2005
Location: SFO
Programs: Some kind of status on AA and UA
Posts: 1,271
I talked to RTW reservations and they told me that I have exchanged the ticket so many times, I have 57 ticket coupons attached to the reservation. This seems to be more than the online systems can handle, and they insist I'm fine but will have to check in with a person, using the e-ticket number.
I'm a little nervous.
I'm a little nervous.
Jun 23, 2012 | 1:38 am
#14
Join Date: Dec 2009
Location: ATL
Programs: UA1K DL Diamond
Posts: 36
I talked to RTW reservations and they told me that I have exchanged the ticket so many times, I have 57 ticket coupons attached to the reservation. This seems to be more than the online systems can handle, and they insist I'm fine but will have to check in with a person, using the e-ticket number.
I'm a little nervous.
I'm a little nervous.
Could you please update your story ,jmr50?
Called US to get the UA PNR. Entered that PNR on the UA website and still get the same error message. Called UA, they said that my travel agency didn't book the ticket right. Called the travel agency and they said I'm fine, but just can't check this reservation in online?
Everyone seems to be pointing the finger at everyone else.
Everyone seems to be pointing the finger at everyone else.
Last edited by FlyinHawaiian; Jun 23, 2012 at 4:45 am Reason: multi-quote
Dec 8, 2012 | 12:18 pm
#15
Join Date: Aug 2006
Location: San Jose CA
Posts: 1,100
I got this error today during OLCI. I have a GPU requested for a domestic and an international leg, but (as usual) neither upgrade cleared. 1K desk told me I would have to check in at the airport. Called back and requested web support who fixed it after much typing. Thanks to those upthread who suggested web support.