Checking in for codeshare flight: valid ticket coupon not found
 

I am trying to check in for a flight that was sold by US Airways but operated by United. When I go to the US Airways website, I get an error that says to go to the operating airline (United) to check in. When I try to check-in on United, I get the error: "We are unable to complete the check-in process as a valid ticket coupon cannot be found. "

Is this normal for codeshares? Or some glitch related to the system transition last weekend?

Call US and get the PNR for the UA flight.

The US (037) ticket is probably appearing as controlled by US in SHARES. Call to US and have them push control to UA. If US says UA has control and you still can't check-in on UA then you'll have to call UA and have them take control of the ticket or have it done by CS at the airport.

Good luck

Called US to get the UA PNR. Entered that PNR on the UA website and still get the same error message. Called UA, they said that my travel agency didn't book the ticket right. Called the travel agency and they said I'm fine, but just can't check this reservation in online?

Everyone seems to be pointing the finger at everyone else.

This is the error I get when the ticket isn't sync'd to the reservation. Have any upgrades clear?

Not sure, it's an international flight and I'm booked into C, so I didn't put myself on any upgrade wait list.

Can you please explain what "control" of a ticket means?

"Control" mean to have electronic access to the ticket.

Last time I could not check in on-line (Feb 29), I called UA web support and they did it for me.

Unable to completed check-in
 

Any idea what this message indicates:

"We are unable to complete the check-in process as a valid ticket coupon cannot be found. Please contact a United representative at 1-800-300-1547 for assistance."

I exchanged a reward ticket and now I get this.

I've only ever seen Unable to Complete Check In. Usually with an UG occurring.

Ive never seen "Unable to completed check in"

An offshoring enhancement to the English language?

Looks like an upgrade
 

You potentially have an upgrade, I have seen this when certificates have been used.

I talked to RTW reservations and they told me that I have exchanged the ticket so many times, I have 57 ticket coupons attached to the reservation. This seems to be more than the online systems can handle, and they insist I'm fine but will have to check in with a person, using the e-ticket number.

I'm a little nervous.

I have the same message when checking in an OZ codeshare UA metal flt. Called UA, I was told reservation has been modified and I needed to contact travel agency. Travel agency(travelocity) told me I am fine.
Could you please update your story ,jmr50?

STS-134, Could you please update your story? I have a pretty similar situation.

I got this error today during OLCI. I have a GPU requested for a domestic and an international leg, but (as usual) neither upgrade cleared. 1K desk told me I would have to check in at the airport. Called back and requested web support who fixed it after much typing. Thanks to those upthread who suggested web support.