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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   United Airlines | MileagePlus (https://www.flyertalk.com/forum/united-airlines-mileageplus-681/)
-   -   March 3rd, 2012 System Integration Master Thread (PSS) (https://www.flyertalk.com/forum/united-airlines-mileageplus/1319984-march-3rd-2012-system-integration-master-thread-pss.html)

Rogerdodger Mar 6, 2012 2:28 pm
Quote:
Originally Posted by GlobalSTL (Post 18147436)
Just checked the "HUB" and in the left hand box united is now saying the integration is COMPLETE! I would say far from it - outstanding issues for me include:

1 - Missing Regional Upgrades or whatever the new acronym is (I am down to 2 from 6!)

2 - Many reservations that still have the Ticket "Sync" contact reservations issue

3 - Unable to dial 1K due to ZIP CODE as only validation and the system not recognizing international postal codes (Massive issue - this is my connection to the united I want to deal with and you have knocked it out)

4 - Unable to book Star Alliance segments when they are not immediately preceded/followed by a UA segment on the same day. Again - these are most of my flights.

5 - Inability for Star segments to book into anything other than Y!

and this is on top of all of the others who are indicating incorrect EQM balances/Mileage Balances/Status/EUA processing/etc.

UA - I would not be publishing THE INTEGRATION IS COMPLETE in bold letters - if you think this is complete - I don't know what you are smoking.

Shannon - this is in no way against you - as I believe you are doing an outstanding job managing all of these issues that have come up. That being said, the frustration meter is escalating each and every day. We do have other options, and I have always been hesitant due to Annie in SYD and OK upgrade chances on higher fare classes. If that changes, there is no longer a reason to fly UA's sub optimal Y product. Virgin already comped me to Platinum and I had an outstanding experience with them back in December. If these pieces can't be fixed, I will unfortunately be on my way to the competition. That being said, I am confident the UA team will quickly find a way to solve the problems and return sanity to operations.

You have impacted your best customers the most -- that needs to be highlighted to Jeff - as your bread and butter are the ones being played with here!
I agree 100% "UA - I would not be publishing THE INTEGRATION IS COMPLETE in bold letters - if you think this is complete - I don't know what you are smoking." It only makes people more upset! Very poor marketing decision.

donnyb Mar 6, 2012 2:29 pm
[QUOTE=
4 - Unable to book Star Alliance segments when they are not immediately preceded/followed by a UA segment on the same day.
5 - Inability for Star segments to book into anything other than Y!

UA - I would not be publishing THE INTEGRATION IS COMPLETE in bold letters - if you think this is complete - I don't know what you are smoking...the frustration meter is escalating each and every day.

You have impacted your best customers the most -- that needs to be highlighted to Jeff - as your bread and butter are the ones being played with here![/QUOTE]

+1 ...

goodeats21 Mar 6, 2012 2:30 pm
I see this posted in Thread #1:
Duplicate GPU and RPU deductions. Some Global Premier Upgrades (GPU) and Regional Premier Upgrades (RPU) show as being deducted twice. We're working to resolve this automatically and will post updates here

I had 2 GPUs disappear from my account.

From what I can see from account activity, they were pulled on a random date in February. I had no activity with United on this date, either reservations or flying.

I have no idea if this is something different than the "known" problem as listed on thread #1.

Anyone else missing GPUs with activity on dates that do not make sense?

malgudi Mar 6, 2012 2:31 pm
That is because the integration is complete ... it even says so here.

Nothing to see here folks, run along ... everything is just fine and dandy :rolleyes:


Quote:
Originally Posted by demkr (Post 18147451)

1K desk unable to help me on the 65K+ PQM that were removed from my acxount yesterday AFTER migration b/c "MileagePlus is closed"- no solution, escalating issues....

gfowler-ord-1k Mar 6, 2012 2:32 pm
Quote:
Originally Posted by Rogerdodger (Post 18147564)
I agree 100% "UA - I would not be publishing THE INTEGRATION IS COMPLETE in bold letters - if you think this is complete - I don't know what you are smoking." It only makes people more upset! Very poor marketing decision.
Right above the INTEGRATION IS COMPLETE noitice it says
http://hub.united.com/en-us/Pages/default.aspx
...We are still working on processing account profiles and miles balances. Please allow 48 hours and check your account again online. Be assured that all award miles, Premier qualifying miles, Premier qualifying segments and upgrades in your MileagePlus account are safe as we finalize our system migration.
They can't get the story straight. :td:

demkr Mar 6, 2012 2:33 pm
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

Yup. So what if the 65K PQMs I earned from United were there the 1st and 2nd day of migration and then poof were gone on day 3, day 4. So what if there's reduced mileage city pairs. The integration is complete ! Oh yes and MileagePlus is closed- thanks for calling!

mab Mar 6, 2012 2:35 pm
I seem to have been demoted from 1K to Premier Platinum, in spite of the having earned well over 100K EQM's last year and being told that my new status would be 1K. And my current reservations now say that I'm Platinum, not 1K.

Is this something that can be expected to fix itself, or do I need to complain? If so, how do I complain. It would be great to fix this before my flight on Saturday.

demkr Mar 6, 2012 2:37 pm
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

Luckily my status wasn't downgraded. Just the 2012 qualifying activity pulled. The 1K desk response to me was MileagePlus was "closed" so nothing can be done until tomorrow.

The migration was going just fine and something screwed up when they turned mileage posting back on. Themiles posted, but every pqm earning activity prior to that vanished. This all occurred late last night and we have no resolution or fix yet today.

randyqx Mar 6, 2012 2:38 pm
trying to hone in on the bug
 
Quote:
Originally Posted by 21A (Post 18145371)
I and family members are still seeing our PQMs. None of us have flown since 3/3, so I suspect this is indeed related to new flights posting since the conversion...
aha! i have the same. additional note. did not happen for a CO EWR-DEL posting. but as soon as it posted a TG DEL-BKK UAInsider ran off to Rio with all my EQMs (or whatever the heck they are this week).

NickP 1K Mar 6, 2012 2:38 pm
1K Line Automated Response system: Terrible
 
There needs to be a way to avoid the voice response system. I was in the car today and the background noise was loud (I wasn't driving) and the system kept thinking background noise was responses.

Old UA call center you could press 0, 0 again and then get to an agent. This needs to be addressed. Also noted others complaining about the request for a zipcode when you enter your MP number?? That should be addressed also - not all locales have 5 digit or purely numeric zipcodes - let alone some places have no zip/postal codes at all

freeflyin Mar 6, 2012 2:38 pm
Quote:
Originally Posted by GlobalSTL (Post 18147436)
Just checked the "HUB" and in the left hand box united is now saying the integration is COMPLETE! I would say far from it - outstanding issues for me include:

1 - Missing Regional Upgrades or whatever the new acronym is (I am down to 2 from 6!)

2 - Many reservations that still have the Ticket "Sync" contact reservations issue

3 - Unable to dial 1K due to ZIP CODE as only validation and the system not recognizing international postal codes (Massive issue - this is my connection to the united I want to deal with and you have knocked it out)

4 - Unable to book Star Alliance segments when they are not immediately preceded/followed by a UA segment on the same day. Again - these are most of my flights.

5 - Inability for Star segments to book into anything other than Y!

and this is on top of all of the others who are indicating incorrect EQM balances/Mileage Balances/Status/EUA processing/etc.

UA - I would not be publishing THE INTEGRATION IS COMPLETE in bold letters - if you think this is complete - I don't know what you are smoking.

Shannon - this is in no way against you - as I believe you are doing an outstanding job managing all of these issues that have come up. That being said, the frustration meter is escalating each and every day. We do have other options, and I have always been hesitant due to Annie in SYD and OK upgrade chances on higher fare classes. If that changes, there is no longer a reason to fly UA's sub optimal Y product. Virgin already comped me to Platinum and I had an outstanding experience with them back in December. If these pieces can't be fixed, I will unfortunately be on my way to the competition. That being said, I am confident the UA team will quickly find a way to solve the problems and return sanity to operations.

You have impacted your best customers the most -- that needs to be highlighted to Jeff - as your bread and butter are the ones being played with here!
Excellent description of current events

zambonisk Mar 6, 2012 2:41 pm
Quote:
Originally Posted by slippahs (Post 18146518)
Wirelessly posted (iPhone-ETOPS: Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)



Yup--still missing them here.
I'm missing them too, but I do find it interesting that I do have 48.5 segments, but only 20,337 PQM.... right after the conversion I had over 56K PQM..... glad to know I'm not the only person who's having this problem. And before this I was batting 100% on the conversion.

Rogerdodger Mar 6, 2012 2:42 pm
Quote:
Originally Posted by gfowler-ord-1k (Post 18147594)
Right above the INTEGRATION IS COMPLETE noitice it says
http://hub.united.com/en-us/Videos/Q...home-page.aspx
...We are still working on processing account profiles and miles balances. Please allow 48 hours and check your account again online. Be assured that all award miles, Premier qualifying miles, Premier qualifying segments and upgrades in your MileagePlus account are safe as we finalize our system migration.
They can't get the story straight. :td:
As a marketing person myself, I've learned one thing in situations like this...honesty is the the best PR. UA management shows a clear disconnect between the people implementing and the people marketing.

gfowler-ord-1k Mar 6, 2012 2:43 pm
Quote:
Originally Posted by mab (Post 18147608)
I seem to have been demoted from 1K to Premier Platinum, in spite of the having earned well over 100K EQM's last year and being told that my new status would be 1K. And my current reservations now say that I'm Platinum, not 1K.

Is this something that can be expected to fix itself, or do I need to complain? If so, how do I complain. It would be great to fix this before my flight on Saturday.
If you are not upgraded yet it would be a good idea to get it taken care of ASAP. I would call UA (if you can get through) and/or PM UA Insider.

goodeats21 Mar 6, 2012 2:44 pm
Quote:
Originally Posted by NickP 1K (Post 18147632)
There needs to be a way to avoid the voice response system. I was in the car today and the background noise was loud (I wasn't driving) and the system kept thinking background noise was responses.

Old UA call center you could press 0, 0 again and then get to an agent. This needs to be addressed. Also noted others complaining about the request for a zipcode when you enter your MP number?? That should be addressed also - not all locales have 5 digit or purely numeric zipcodes - let alone some places have no zip/postal codes at all
Agree. I was in a quiet office with no background and the system could not recognize me saying "Yes" to "Is this goodeats21?" If it can't understand "Yes", then it needs to be turned off.


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