Extending SWUs 2012
Jan 23, 2013, 6:55 am
#286
Join Date: Feb 2007
Location: SFO/STS
Programs: UA Gold-1MM, Hhonors Diamond, Marriott/SPG Gold
Posts: 1,090
Can anyone provide a data point? Mine were earned in 2011, and show on my statement as deposited on 1/12/12, with expiration on 1/31/13. The agent refused to extend saying that they had already been extended once. Perhaps they were; I don't know, but I didn't request an extension previously. I do remember something about an automatic extension to 1.31.13 instead on for a year from when earned, but I certainly never requested such an extension.
Should I give it another shot, and if so, what are the magic words?
Should I give it another shot, and if so, what are the magic words?
When I asked for the extension, I let them know I had bought several international flight, paid the higher fare class to upgrade (I usually fly on the deepest discount Y available), applied for the upgrade and of course never got upgraded.
Mine SWU were earned in 2011 and posted in Oct 2011, with expiration on 12/31/12. I had them upgraded once to 1/31/13. When I called I told them they were still useless (I had 2 left) since I had no international travel booked yet. The CS agent said she would not extend them as they were already extended once. (I think the system would not let her).
A supervisor had to approve the extension, and even so it took her (CS) a while to figure out how to actually extend them in the system. She ended up marking them used and reentering each one, so it shows as a 2-line transaction. redeemed (1/31/13 expire) and re-deposited (1/31/14 expire).
If you applied any SWU last year and they did not clear, I would mention that again (whaaaa, It's not fair, can't you help me, Please???
)I hope I have been as helpful to you as others have been for me.
Good luck!
Jan 23, 2013, 10:56 am
#287
Join Date: Jan 2010
Programs: UA 1K
Posts: 362
I would give it another call. I guess mine was easy after I read this thread. (I never would have tried if I had not seen this thread, THANKS!) You need to talk to MP CS, not reservation, so be sure you are in the right department before you start asking.
When I asked for the extension, I let them know I had bought several international flight, paid the higher fare class to upgrade (I usually fly on the deepest discount Y available), applied for the upgrade and of course never got upgraded.
Mine SWU were earned in 2011 and posted in Oct 2011, with expiration on 12/31/12. I had them upgraded once to 1/31/13. When I called I told them they were still useless (I had 2 left) since I had no international travel booked yet. The CS agent said she would not extend them as they were already extended once. (I think the system would not let her).
A supervisor had to approve the extension, and even so it took her (CS) a while to figure out how to actually extend them in the system. She ended up marking them used and reentering each one, so it shows as a 2-line transaction. redeemed (1/31/13 expire) and re-deposited (1/31/14 expire).
If you applied any SWU last year and they did not clear, I would mention that again (whaaaa, It's not fair, can't you help me, Please???)
I hope I have been as helpful to you as others have been for me.
Good luck!
When I asked for the extension, I let them know I had bought several international flight, paid the higher fare class to upgrade (I usually fly on the deepest discount Y available), applied for the upgrade and of course never got upgraded.
Mine SWU were earned in 2011 and posted in Oct 2011, with expiration on 12/31/12. I had them upgraded once to 1/31/13. When I called I told them they were still useless (I had 2 left) since I had no international travel booked yet. The CS agent said she would not extend them as they were already extended once. (I think the system would not let her).
A supervisor had to approve the extension, and even so it took her (CS) a while to figure out how to actually extend them in the system. She ended up marking them used and reentering each one, so it shows as a 2-line transaction. redeemed (1/31/13 expire) and re-deposited (1/31/14 expire).
If you applied any SWU last year and they did not clear, I would mention that again (whaaaa, It's not fair, can't you help me, Please???
)I hope I have been as helpful to you as others have been for me.
Good luck!
Now the question is, do I have the patience and time to try this again...
Maybe our new UA Insider, Aaron, could shed some light here? I think that all we are asking for is for some consistency...?
Jan 25, 2013, 11:42 am
#290
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
First attempt with res agent (I was already on with). She put me on hold and asked MP -- they said no. I said I want to speak to them directly.
MP agent said No, since this was already extended once, but I asked her to check if there was a recent policy change on this. She came back on the line very apologetic. Said she feels "so mean" when she has to tell people NO, but the agents are left in the dark.
1/31/13 to 1/31/14.
MP agent said No, since this was already extended once, but I asked her to check if there was a recent policy change on this. She came back on the line very apologetic. Said she feels "so mean" when she has to tell people NO, but the agents are left in the dark.
1/31/13 to 1/31/14.
Jan 25, 2013, 11:48 am
#291
Join Date: May 2005
Location: WAS (DCA, IAD, BWI)
Programs: UA 1K, CO Platinum, HH Diamond, Marriott Gold, Hertz 5 *
Posts: 1,314
Shot down just now by CS and supervisor. They said if they had an example of someone else they could use as precedence of not clearing a GPU, they would reconsider. I don't suppose anyone wants to conference in on a call with me, do they?!
Jan 25, 2013, 3:57 pm
#294
Join Date: May 2005
Location: WAS (DCA, IAD, BWI)
Programs: UA 1K, CO Platinum, HH Diamond, Marriott Gold, Hertz 5 *
Posts: 1,314
Jan 29, 2013, 10:54 am
#295
Join Date: Apr 2010
Location: NYCEWR
Programs: MP(1K) Million Miler, Marriott Plat
Posts: 478
Last edited by TheCount2; Jan 29, 2013 at 10:55 am Reason: spelling
Jan 30, 2013, 1:54 pm
#296
Join Date: Jan 2004
Location: New York NY
Programs: UA Gold, CO Plat, CO Million Miler
Posts: 2,617
I'm 1K but as a PMCO I've never heard of 1K Voice. Could someone explain, or if its a big secret, send me a PM with the email address? Or is it simply the contact email for the MP service center. Thanks
Jan 30, 2013, 1:59 pm
#297
Join Date: Sep 2010
Posts: 106
2crs 6 swus extended to 1/2014 after being with res agent this morning. told her i wanted to use up my gpus before my 1k status expires (hence calling 1k to reserve too) for a transpac trip. she tried to look up when gpus would expire after my question about being waitlisted and if the upgrade failed. she called mp, came back and gave me the great news!
Jan 30, 2013, 2:06 pm
#298
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,603
Do you have your 1K card? It's the email address on the back, listed at 1KVoice.
Jan 30, 2013, 3:46 pm
#300
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,721
Very disappointing. Form response from 1K that did not even appear to understand the question (maybe after hours this goes to ICC?) and just spoke with a CSR who politely but firmly rejected the request. I could understand and accept a policy that is consistently applied across the board but not happy with an arbitrary rejection when others are extended.