1Kpogoyoyo

Sorry, my network went down in the middle of an edit, causing the re-post. But at least I'm glad you're reading....

entropy

Also,
while they are coordinating the meal choices, I want to know why they can't offer the fresh meals on flights shorter than 3.5 hours in Y? Maybe stock less on the 2-3.5 hour stages, but since they are selling anyways, they might as well offer them...

evanderm

I'm sure that there are corporate travel policies and people on international to domestic connections in premium cabins that disagree with that statement.

formeraa

As others have mentioned, it is the choice of the SHARES reservations system that drove this decision. SHARES is known to be a crappy but very cheap platform. I think that they are trying to mitigate the extra time consumed by back-to-front boarding by allowing grouping elites/FC together.

1Kpogoyoyo

Last year, elite fliers were very successful in helping UA reverse a decision related to meal choices in Business Class seating on certain flight routes because they VOICED their opinion directly to United. Having participated on a focused forum of elite travelers moderated by United representatives ("spokespeople"), I can say firsthand that United does listen. But tell them directly, through the channels they have set up. That is what 1KVoice is for. Save your keystrokes from here, and drop them in the email to United.


"Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has." - Margaret Mead.

Make a difference.....

goldstj2

Is the new fee waiver for Premier Exec same-day change effective immediately? I can't find it documented on any of the website links.

(EDIT: Never mind, found it in this thread)


Also, for those who were at ORD today - is the Global Services check-in lounge available to everyone? That's the only access point I can think of for GS-specific security lines (and there is no 1K specific security line at ORD).

GoingAway

Thanks for the update, and confirming my choice to not pursue 1K this year as the correct one. I am sorry to see the dismantling of a business airline, for a recreational traveler edition that is unlikely to meet my needs as the erosion of top tier benefits continue.

sprokofiev

Scott -

Notably absent from your update is the following, which will occur on May 20. I'm not sure why this information isn't included?

Is the strategy to just have the flight attendants deliver this '..I think you'll like it...' change to the premium customers?

From the May 13 Onboard Updates to United flight attendants:
--------

Change to Pillow Provisioning

We are making changes to pillow provisioning to more closely align the product offering between our Continental and United subsidiaries. Effective May 20, we're removing pillows from United North America two-class and Hawaii flights.

goalie

Thanks for the update ^ but please have someone fix (or at least look into) the special meal issue for those in first class as it is now not offered at all on certain flights

JAaronT

This is pretty unacceptable. The PMUA first class seat is insanely uncomfortable when the FA slams it down into your shoulder blades, and the pillow is one of the few things that can be done to mitigate it.

United757

Pretty sure I was the first poster on FT to mention Premier Access in the thread about boarding procedure changes

United757

Seriously?

Hey Jeff, I know I've said this too many times to count, but I don't think I like this change...especially as someone who sleeps on almost every flight.

SFOSpiff

Seriously? Are they going to make one single change to "align" policies that gives us something better than we already have, or at least lets us keep something that was better than CO?

At least stop the fraudulent advertising that this merger is the "best of both airlines"

LA_Traveler

Yeah, it's such a tough decision to continue to reduce the benefits of high level UA elites. I've been 1K for more than 10 years. Guess it's really time to make the "not so tough anymore" decision to move over to the dAArk side. Clearly, the new UA dislikes its loyal 1K customers. Some reduction of benefits are understandable due to business reasons. But the new boarding process, the elimination of 1K check-in, and elimination of 1K security lines at the major airports clearly shows that the new UA has a clear disdain of the 1Ks.

I was planning to make 1K this year and see what happens after the completion of the single operating certificate. But it's obvious that I shouldn't bother to wait. I already qualified for 1P next year, not that I am likely to use its benefits next year as it stands now. The SWUs are next to useless now with the NC space essentially have gone to zero for advanced bookings. I've not had a SWU clear so far this year. Time to vote with the wallet.

channa

This is really bad form. Part because it makes them the only carrier not to offer pillows in F domestically, but also because it was conveniently omitted from the announcement. Makes you wonder what else they're up to (eliminating linens and ramekins, staring up drink charges?).

If the New UA wants to earn the respect of the members of this board, they really should announce both positives and negatives.

We're going to find out sooner or later, might as well be up front about it.