Consolidated CPU on Awards for UA Premiers Who Hold An Eligible Chase/UA CC {ARCHIVE}
Sep 19, 2012, 4:32 pm
#106
Join Date: Nov 2006
Location: Central NJ/Atlanta
Programs: UA 1K
Posts: 59
Can't believe this known issue is still a problem. Just checked in for a flight booked in XN, and I'm not on the wait list (nor was I upgraded days out). Called an agent and spoke/waited for 45+ minutes and the agent (and supervisor) told me that these upgrades were only processed at the airport. They tried to be helpful, but didn't understand (or couldn't find the information presented in a *clear* manner) that these tickets were eligible for upgrade as other CPUs.
Frustrating.
Frustrating.
Sep 19, 2012, 7:49 pm
#107
Join Date: Nov 2011
Programs: UA/CO, SPG, Hyatt
Posts: 162
Can't believe this known issue is still a problem. Just checked in for a flight booked in XN, and I'm not on the wait list (nor was I upgraded days out). Called an agent and spoke/waited for 45+ minutes and the agent (and supervisor) told me that these upgrades were only processed at the airport. They tried to be helpful, but didn't understand (or couldn't find the information presented in a *clear* manner) that these tickets were eligible for upgrade as other CPUs.
Frustrating.
Frustrating.
Sep 19, 2012, 10:08 pm
#108
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,740
Can't believe this known issue is still a problem. Just checked in for a flight booked in XN, and I'm not on the wait list (nor was I upgraded days out). Called an agent and spoke/waited for 45+ minutes and the agent (and supervisor) told me that these upgrades were only processed at the airport. They tried to be helpful, but didn't understand (or couldn't find the information presented in a *clear* manner) that these tickets were eligible for upgrade as other CPUs.
Frustrating.
Frustrating.
Sep 20, 2012, 12:07 pm
#109
Suspended
Join Date: Jul 2009
Location: DCA
Programs: UA Gold
Posts: 1,653
If you find the right agent, it can happen at the airport. But it's a crap shoot.
Sep 20, 2012, 4:08 pm
#110
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,740
Sep 23, 2012, 2:21 pm
#111
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
I have a saver award ticket NRT-TPE soon, and my seat was upgraded 96 hours before departure.
That's great, but it's sad to see this route will be cancelled soon
That's great, but it's sad to see this route will be cancelled soon
Oct 23, 2012, 4:18 am
#112
Join Date: Feb 2004
Location: Doylestown, PA, USA
Programs: UA Platinum Hilton Diamond, Marriott Gold
Posts: 549
And this also works for International Awards?? Sounds like just a good a solution as the Upgrades, and I can save them for Lufthansa flights maybe?
Oct 23, 2012, 4:20 am
#113
Join Date: Jan 2009
Location: IAD
Programs: UA 1K, Marriott Rewards - LTPP
Posts: 4,240
Oct 23, 2012, 5:33 am
#114
Join Date: Nov 2006
Location: Chicago
Posts: 887
Are any int'l routes cpu eligible? I thought only domestic...
Oct 26, 2012, 5:06 pm
#116
Join Date: Aug 2007
Location: SBA
Programs: UA & AA 1 million miler
Posts: 1,134
When I missed my upgrades at T-96, I never saw my name on the upgrade waitlist.
I was upgraded at T-96 twice, but I wasn't even on the upgrade waitlist when I missed my upgrade at T-96 6 times.
This is very consistent.
I think UA is not even trying to fix the issue...
Oct 26, 2012, 6:35 pm
#117
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Honolulu Harbor
Programs: UA 1K
Posts: 15,045
Update
11 seats available T-24. Guessing 2 GS or 1k on fare and 6 ToDs moved up in next 12 hours, leaving 3 seats available. Two on list (incl. me) were upgraded 8 hours out, leaving 1 open for last minute assignment this morning.
Last edited by IAH-OIL-TRASH; Oct 27, 2012 at 5:40 am
Nov 1, 2012, 9:54 pm
#118
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Didn't get upgrade at 1k window for Saturday flight and name didn't appear on wait list after checking in today. A call to 1k line got me on list at #1 (still at #1), but it looks like I'm getting killed by ToDs.
Update
11 seats available T-24. Guessing 2 GS or 1k on fare and 6 ToDs moved up in next 12 hours, leaving 3 seats available. Two on list (incl. me) were upgraded 8 hours out, leaving 1 open for last minute assignment this morning.
Update
11 seats available T-24. Guessing 2 GS or 1k on fare and 6 ToDs moved up in next 12 hours, leaving 3 seats available. Two on list (incl. me) were upgraded 8 hours out, leaving 1 open for last minute assignment this morning.
Same issue here -- upgrades cleared for 3 out of 5 segments. 2 segments not upgraded are checked in for, but not on u/g list. So far 2 calls to the 1K desk, and they said to wait.
I explained to them that the last time this happened, everyone on the phone blew me off like this and told me to deal with it at the airport. At the airport they got into a SHARES huddle (3 agents squinting over a green screen typing furiously with one on the phone) and nothing ever got done until I had to run to catch my flight.
I guess I'll just waste more of their time by calling to get on the list.
Nov 1, 2012, 10:05 pm
#119
Join Date: Dec 2006
Location: Izamal, Yucatan
Programs: Previously 5 year AS Gold 75, UA MM Lifetime Gold
Posts: 787
Nov 13, 2012, 2:30 pm
#120
Join Date: Nov 2012
Posts: 5
Consolidated CPU on Awards for UA Premiers Who Hold An Eligible Chase/UA CC
I have a business class flight booked with my mileage awards. Is it possible to request an upgrade to first class at the gate? I have been upgraded several times in the past but it was all with paid tickets.
also, could I use my miles or pay money to upgrade myself to first?
thanks.
also, could I use my miles or pay money to upgrade myself to first?
thanks.
Last edited by J.Edward; Jul 31, 2014 at 4:05 pm Reason: clarify title