Which Queue to Join at Airport Arrival in the U.K.?
#61
Join Date: Oct 2015
Location: Zurich, Switzerland
Programs: Miles & More
Posts: 102
Well I'm Swedish, and so presented a Swedish ID card; however I live in Switzerland, which I stated when he asked "you live in Sweden?"
Last edited by Crazydre; Jan 24, 2017 at 5:01 pm
#62
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K, MM *G for life, BAEC Gold
Posts: 10,227
I suspect that this is more to do with Stansted than UKBF. I have found the staff at Stansted to be horribly rude, content with shouting at people rather than helping them.
#63
Join Date: Dec 2009
Location: Flatland
Programs: AA Lifetime Gold 1MM, BA Gold, UA Peon
Posts: 6,112
I rarely speak to a human at Stansted but I can definitely concur that when I have, I have spoken to some remarkably rude individuals - rude and insolent in a manner almost optimised to make me lose my rag at them (which I like to think is not that easy to do).
Meanwhile, the UK still has treaty obligations to allow any EU member free passage (with very few restructions that you would know applied to you if they did, you have to be a tosspot of the Geert Wilders level or a criminal to be excluded). Clearly that may not be the case in a couple of years time, but today it is and the UKBA have to let you in and cannot examine you in detail.
I would give them short (if polite) shrift and I encourage anyone else to do so too.
Meanwhile, the UK still has treaty obligations to allow any EU member free passage (with very few restructions that you would know applied to you if they did, you have to be a tosspot of the Geert Wilders level or a criminal to be excluded). Clearly that may not be the case in a couple of years time, but today it is and the UKBA have to let you in and cannot examine you in detail.
I would give them short (if polite) shrift and I encourage anyone else to do so too.
#64
Join Date: Oct 2015
Location: Zurich, Switzerland
Programs: Miles & More
Posts: 102
I have, however, written an e-mail to the complaints unit of the Border Force, explaining at what date, time, airport and booth this took place.
#65
FlyerTalk Evangelist
Join Date: Feb 2009
Location: From ORK, live LCY
Programs: BA Silver, EI Silver, HH Gold, BW Gold, ABP, Seigneur des Horaires des Mucci
Posts: 14,217
#67
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,152
Based on advice from someone on another forum who's an immigration lawyer, I wouldn't advise trying to give a lecture to the problematic border agent. Instead, grit your teeth, smile, and get through. Just after you're through the border, but before you leave the border area, go find the senior duty immigration officer, you might need to ask as they're often in an office. Raise your complaint with them, it'll get investigated, and you don't risk an hour punishment waiting in secondary if the problematic agent decides to get nasty...
#68
Join Date: Oct 2015
Location: Zurich, Switzerland
Programs: Miles & More
Posts: 102
They now let you travel to non-Schengen countries in the EU, but still not to the CEFTA states (such as Serbia and Macedonia), which, although not part of the freedom of movement, accept it.
In any case, the UK has always accepted them
#69
Join Date: Nov 2010
Location: London
Posts: 1,117
Interesting stuff Crazydre... any idea what the logic was behind that?
#70
Join Date: Oct 2015
Location: Zurich, Switzerland
Programs: Miles & More
Posts: 102
You could re-enter the Schengen Area in Sweden though, and can do so today regardless of where you flew from.
Think we're getting off-topic here...but yeah, it's purely idiocy, just like in the Stansted video I linked
#71
Join Date: Oct 2015
Location: Zurich, Switzerland
Programs: Miles & More
Posts: 102
Got a reply from the Border Force complaints team in Dover. Amongst other things, it says:
Whilst Border Force would not seek to encourage EEA and non EEA passengers from queuing in the alternative nominated areas, which on occasion could affect or frustrate prompt passenger processing and management, there is no law to prevent either group selecting the queue of their choice.
So, there's the answer, black on white.
Fortunately I took a note of the officer I got the second time (i.e. the one in the video), so they can identify him.
Whilst Border Force would not seek to encourage EEA and non EEA passengers from queuing in the alternative nominated areas, which on occasion could affect or frustrate prompt passenger processing and management, there is no law to prevent either group selecting the queue of their choice.
So, there's the answer, black on white.
Fortunately I took a note of the officer I got the second time (i.e. the one in the video), so they can identify him.
Last edited by Crazydre; Feb 23, 2017 at 11:06 am
#72
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Got a reply from the Border Force complaints team in Dover. Amongst other things, it says:
Whilst Border Force would not seek to encourage EEA and non EEA passengers from queuing in the alternative nominated areas, which on occasion could affect or frustrate prompt passenger processing and management, there is no law to prevent either group selecting the queue of their choice.
So, there's the answer, black on white.
Fortunately I took a note of the officer I got the second time (i.e. the one in the video), so they can identify him.
Whilst Border Force would not seek to encourage EEA and non EEA passengers from queuing in the alternative nominated areas, which on occasion could affect or frustrate prompt passenger processing and management, there is no law to prevent either group selecting the queue of their choice.
So, there's the answer, black on white.
Fortunately I took a note of the officer I got the second time (i.e. the one in the video), so they can identify him.
Although my current approach of not taking my headphones out and pretending I cannot hear anyone until I actually reach a
Last edited by Calchas; Feb 25, 2017 at 5:14 am
#75
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,347
The nearest Entry Clearance Officer to the UK works in Paris and nowadays they have no contact with the public. They receive visa applications from non-EEA/Swiss citizens by diplomatic bag via VFS Global application centres and communicate their decisions by email and letter.
10 years ago, there was one in almost every UK embassy/consulate/high commission and (at least in Asia) they would emerge every July to explain the UK student visa process to prospective students...