Problems using the THY online Booking engine
May 6, 2008 | 1:24 am
#1
Original Poster
Join Date: Jan 2006
Programs: AAdvantage Asia Miles Air China
Posts: 892
Problems using the THY online Booking engine
Just wondered if anyone could advise. Please bear in mind I live in Hong Kong.
I keep trying to book a flight on the Turksih Airlines website and seem to have two problems:
1. The booking screen never loads, or,
2. If it does cannot seem to complete the credit card booking process. get as far as having a booking reference issued then all goes wrong, and yes I am way within my credit card limits.
Can anyone make a suggestion?
Alternative is to book at the local ticket office with a mark up of 400%!
Thanks.
Nicc
I keep trying to book a flight on the Turksih Airlines website and seem to have two problems:
1. The booking screen never loads, or,
2. If it does cannot seem to complete the credit card booking process. get as far as having a booking reference issued then all goes wrong, and yes I am way within my credit card limits.
Can anyone make a suggestion?
Alternative is to book at the local ticket office with a mark up of 400%!
Thanks.
Nicc
May 6, 2008 | 3:17 am
#2
Join Date: Feb 2004
Location: Netherlands
Posts: 5,276
Hi,
Which "Country" website did you use. If you used the HK one, maybe you can try the International version? Browser version can also be a problem.. though for me it has worked both in Mozilla and IE. Not sure about Safari..
Anyway, the online booking engine is not very friendly in some ways, no option for stopover or multicity...
Though this seems to be an up and coming airline.. hope to try them if possible this year.
Which "Country" website did you use. If you used the HK one, maybe you can try the International version? Browser version can also be a problem.. though for me it has worked both in Mozilla and IE. Not sure about Safari..
Anyway, the online booking engine is not very friendly in some ways, no option for stopover or multicity...
Though this seems to be an up and coming airline.. hope to try them if possible this year.
May 6, 2008 | 5:56 am
#3
Original Poster
Join Date: Jan 2006
Programs: AAdvantage Asia Miles Air China
Posts: 892
Tried all sorts/probably end up on Atlas Jet!
Tried Explorer and Firefox on different computers in different locations over several days.
Also tried international site, Chinese site, US Site, UK Site and a couple others.
Just does not seem to want to work and cannot get a decent price from a travel agent!
Probably travel Atlas Jet!
Also tried international site, Chinese site, US Site, UK Site and a couple others.
Just does not seem to want to work and cannot get a decent price from a travel agent!
Probably travel Atlas Jet!
May 6, 2008 | 7:47 pm
#4
Original Poster
Join Date: Jan 2006
Programs: AAdvantage Asia Miles Air China
Posts: 892
Be Very Careful!
Ended up being charged by my credit card company 4 times and there was no reservation made.
Had to go through the reservations number and now getting my credit card company to cancel the transactions!
Nicc
Had to go through the reservations number and now getting my credit card company to cancel the transactions!
Nicc
May 9, 2008 | 9:18 am
#5
Join Date: Apr 2008
Posts: 11
Hi
I booked once through their website and everything worked fine. I recomend u to contact them via email they have an internet support, u have to fill the form.
I contact them about the multi segment option since they use to have and it was really useful and one they it disappear they respond in about a day or less and told me that the multisegment option will be able as soon as they finish with the website update they are performng. not there yet but hope it will be. I contacted also the human resources apt about an inquiry and they were very helpul has well.
Their sales office for hong kong Telephone: 852-22610388
Fax: 852-22610322
E-Mail: [email protected]
[email protected]
Them may not be able to book the ticket for u but they may help with the credit card problem.
By the way my travel agent it is able to find the same fares as the ones in the thy site, I don't know how its works in hong kong but maybe u should try other aggents...
good luck
I booked once through their website and everything worked fine. I recomend u to contact them via email they have an internet support, u have to fill the form.
I contact them about the multi segment option since they use to have and it was really useful and one they it disappear they respond in about a day or less and told me that the multisegment option will be able as soon as they finish with the website update they are performng. not there yet but hope it will be. I contacted also the human resources apt about an inquiry and they were very helpul has well.
Their sales office for hong kong Telephone: 852-22610388
Fax: 852-22610322
E-Mail: [email protected]
[email protected]
Them may not be able to book the ticket for u but they may help with the credit card problem.
By the way my travel agent it is able to find the same fares as the ones in the thy site, I don't know how its works in hong kong but maybe u should try other aggents...
good luck
May 9, 2008 | 9:21 am
#6
Join Date: Apr 2008
Posts: 11
I forgot, the indications I gave u are for the airport office. The other office
Address: TURKISH AIRLINES INC. ROOM:1703 JUBILEE CENTER 18 FENWICK STREET WANCHAI HONG KONG
Telephone: Reservation and Ticketing: +852 28613111
Fax: 852-31010596
E-Mail: Reservation - Ticket - General Information: [email protected]
Reservation - Ticket - General Information: [email protected]
Cargo: [email protected]
Working Hours: Weekdays: 09:00-18:00
Saturday: 09:00-13:00
Sunday: Closed
U can find all this details at the thy site, by the way tk is a great airline and worth booking.
Address: TURKISH AIRLINES INC. ROOM:1703 JUBILEE CENTER 18 FENWICK STREET WANCHAI HONG KONG
Telephone: Reservation and Ticketing: +852 28613111
Fax: 852-31010596
E-Mail: Reservation - Ticket - General Information: [email protected]
Reservation - Ticket - General Information: [email protected]
Cargo: [email protected]
Working Hours: Weekdays: 09:00-18:00
Saturday: 09:00-13:00
Sunday: Closed
U can find all this details at the thy site, by the way tk is a great airline and worth booking.
May 9, 2008 | 7:12 pm
#7
Original Poster
Join Date: Jan 2006
Programs: AAdvantage Asia Miles Air China
Posts: 892
Thanks Did Contact Local Office-No Record!
Alondra,
Thanks very much I contacted the local office here in HK, the London office who recommended Central Reservations and then central reservations.
There was absolutely no record of the booking at all, but my credit card company is now looking into it.
I think it is an issue potential users of the website, including Turkish Airlines who did not see it as a problem, ought to be aware to avoid the problem I have.
Regards,
Nicc
Thanks very much I contacted the local office here in HK, the London office who recommended Central Reservations and then central reservations.
There was absolutely no record of the booking at all, but my credit card company is now looking into it.
I think it is an issue potential users of the website, including Turkish Airlines who did not see it as a problem, ought to be aware to avoid the problem I have.
Regards,
Nicc
May 12, 2008 | 3:22 am
#8
Join Date: Apr 2007
Location: UK/Australia
Programs: UA2MM, QF Platinum, VA Platinum, BAC Bronze, Volare Executive Club
Posts: 2,730
Hi,
Which "Country" website did you use. If you used the HK one, maybe you can try the International version? Browser version can also be a problem.. though for me it has worked both in Mozilla and IE. Not sure about Safari..
Anyway, the online booking engine is not very friendly in some ways, no option for stopover or multicity...
Though this seems to be an up and coming airline.. hope to try them if possible this year.
Which "Country" website did you use. If you used the HK one, maybe you can try the International version? Browser version can also be a problem.. though for me it has worked both in Mozilla and IE. Not sure about Safari..
Anyway, the online booking engine is not very friendly in some ways, no option for stopover or multicity...
Though this seems to be an up and coming airline.. hope to try them if possible this year.
I tried to make a C class booking on the website a couple of weeks ago, and there didn't seem any way to do it.
Very strange, I thought.
May 14, 2008 | 3:24 am
#9
Join Date: Aug 2006
Location: IST, LAX
Programs: TK Elite Plus, *G
Posts: 219
Hmmm interesting. What was the route for the flight you tried to book? Since Turkey is a pretty small country compared to the U.S. and 95% of domestic flights take less than 1.5 hours, TA has removed C class seats and now only offer economy within domestic routes.
By the way, TA needs to fix their crappy business lounges. Good god, some of the worst I have ever seen.
By the way, TA needs to fix their crappy business lounges. Good god, some of the worst I have ever seen.
May 15, 2008 | 4:56 am
#10
Join Date: May 2008
Location: UK
Programs: BA Silver,UA,IHG Diamond
Posts: 65
I gave up with the website and used Expedia, as thy.com absolutely refused to do anything but singles and returns. Needless to say, my SK card number got lost in the system, and they really had no idea what to do with the card at check-in during the first two weeks of Star Alliance [non-]integration.