flyerby

That post was pure sarcasm. After schedule change handling has been downgraded for both J upgrades and award tickets, the only type of ticket that TK still hasn’t massed with is revenue ones. Stay tuned because after TK reads my post, I’m sure that someone at TK will think that it is a great idea to improve TK.

f0zzyNUE

the magic word for the agents to understand is that it is an "involuntary" change - once they have set this in their system lots of opportunities arise.
I had this game a few times on paid and award tickets. first they always claim that there is no availability in the fare bucket - only after they added the involuntary note in the reservation i could get what I wanted without further hesitation
Usually agents just think you make a voluntary rebooking (the usual process they handle all day long) - and for voluntary changes more restrictions are available which are voided when the rebooking is involuntary (cancelled flight, schedule change)

just make sure that they understand that it is not a voluntary rebooking but involuntary.

The reissued tickets contain the INVOL comment in the endorsement comment.

kaspars

Relax, TK never reads any posts, otherwise they eventually would have improved something...

kaspars

Sadly not seems to be true any more... see my post above, with their official feedback cited..

f0zzyNUE

because they didn't understand that it is an involuntary rebooking due to schedule change.
I had these discusions over and over - and only once they acknowledged that it is involuntary everything was possible. typical case of HUCA.

and the issue of the OP had been resolved - so nothing has changed. you just need to hang on and keep claiming.

kaspars

They perfectly understood. 2 calls with different agents, and 2 feedback form exchanges. Have you tried this after M^S program change, with different outcome?

f0zzyNUE

Well TK fixed the issue for the OP that had the schedule change after the devaluation - it's a bit PITA, but will work out. Agents might be afraid to rebook you accordingly by waiving fees and boooking class changes.

According to Turkish passenger rights the airline has to accomodate you accordingly - there is no distinction betwwen paid and reward tickets. The only provision is that you have a valid ticket for travel.

the810

Surprisingly they do, I once got a DM here on FT from them, reacting to something I posted, explaining they fixed it and even offering a compensation. I was quite impressed, especially since it's TK!

kaspars

hehehe... at least it was for your benefit. Me, in all my around 15 years of EP experience, I only can recall 1 case of them going the extra mile and providing exceptional service, and not via FT publication.

The rest usually was useless, frustrating, template-repeating, incompetent (pick one or two).

However, so far it always ended up with what I wanted, even if the waiting/calling/form shifting lasted up to 4 weeks. Except for last invol change - after program enhancement where I was put in a "take-it-or-leave-it" position for the change, despite having multiple options available...

f0zzyNUE

did you call the dedicated elite plus hotline in turkey?
what exactly was your case? a cancelled flight or a schedule change (if schedule change - how many hours was the flight moved?)

kaspars

Yes, I am fully aware of the invol change process and have done it multiple times in the past 10 years or so. See my post above for more details

f0zzyNUE

but you still have not answered what kind of irregularity you had that they would not resolve to your satisfaction?

was ist a below 15 minute schedule change or a schedule change by a few hours or a real cancellation?
I can only imagine that they won't accomodate rebookings with minor schedule changes - but cancellations are a whole other story.

https://www.btres.com/Response/Advis...S_TICKETED.pdf - that's the known rebooking policy upon schedule change.

and that is the official policy regarding passenger rights published by Turkish Airlines
https://cdn.turkishairlines.com/m/27...NG-ee-copy.PDF

Regarding delays (I guess schedule changes are treated as delays if you are on the same flight number - otherwise it is cancellation of original flight) - only with changes +/-5 hours will grant you free rebooking - otherwise it is rebooking according to fare rules of the ticket.

kaspars

Yes, invol schedule change for more than 15 minutes for I class business saver award ticket. I don't recall exactly how much was it but significant enough to apply the standard procedure. Which they apparently have changed after the program devaluation.

SK AAR

In the past I had 40% off TK promotional awards invol. rebooked to high season in July (but with promotional awards available for my travel dates), including change of origin (from RIX to CPH) due to schedule changes of more than 15min. I don't count on being able to accomplish that again.
63K miles+tax for CPH-BOG r/t in I class during summer holidays was amazing value.

kaspars

Yes, I agree... the good old times are gone - it seems forever...